APURVA DUTTA
Dublin
Summary
Salesforce Certified Application & System Architect with 15+ years in enterprise technology and 10+ years leading Salesforce architecture, integration, and transformation. Specialized in Healthcare and Insurance domains, delivering multi-cloud Salesforce implementations (Sales, Service, Field Service Lightning, Health Cloud) integrated with ERP systems (HR CORE, SAP, Workday etc.). Skilled in Salesforce Data Cloud, Einstein, AWS cloud architecture, and TOGAF-aligned enterprise methods. Experienced in business change management, stakeholder communication, and knowledge-sharing, ensuring scalable and employee-centric solutions for global organizations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Salesforce Architect
Unum Ireland Ltd.
04.2025 - Current
- Lead Salesforce technical roadmap aligned with enterprise digital transformation strategy.
- Architected scalable multi-cloud Salesforce solutions for insurance, integrating Infor ERP and CPQ to enhance pricing, AI, and automation initiatives.
- Mentored and grew an internal Salesforce engineering team, embedding architecture best practices and reducing vendor reliance by 40%.
- Partnered with senior leadership to drive business change management and improve employee adoption of Salesforce platforms.
- Initiated use of Salesforce Data Cloud and Einstein AI to deliver predictive analytics and enhanced decision-making.
- Strengthened client relationships by effectively communicating project progress, addressing concerns promptly, and providing expert guidance on Salesforce-related matters throughout the engagement lifecycle.
Salesforce Architect
Novartis Ireland Ltd.
12.2019 - 04.2025
- Designed and implemented Salesforce Service Cloud and Health Cloud for healthcare case management, incorporating Live Agent, Omni-Channel, and Survey Force.
- Led integration architecture between Salesforce and Novartis platforms using Boomi and MuleSoft using event-driven models, ensuring secure and compliant data exchange.
- Built reusable components (Apex, LWC, Aura, Visualforce) to scale across multiple projects.
- Advised senior stakeholders on Salesforce adoption and alignment with healthcare compliance and enterprise priorities.
- Improved release management with Jenkins and Bitbucket CI/CD pipelines, reducing deployment errors and increasing release velocity.
- Led a team of developers in executing multiple simultaneous projects while maintaining high-quality standards throughout all stages of development life cycle to ensure timely delivery of solutions as per client expectations.
- Managed complex integration projects between Salesforce and external systems, ensuring seamless data flow for enhanced business insights.
Technical Lead
HCL
03.2017 - 10.2019
- Directed Salesforce redesigns for global manufacturing clients, introducing Copado CI/CD and reducing production defects by 20%.
- Re-architected Salesforce Communities, improving usability and raising engagement metrics by 15%.
- Acted as Technical Architect and Senior Developer, implementing Apex, Visualforce, and Lightning solutions for multiple business units.
- Authored BRDs and TRDs to document requirements and ensure regulatory compliance.
- Delivered Salesforce solutions across 22 European entities, supporting enhancements and integrations.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
Technical Lead
UST Global Inc.
08.2014 - 03.2017
- Designed enterprise-grade Salesforce architectures for sales and service organizations.
- Collaborated with C-Level executives on roadmaps, buy-vs-build strategies, and transition planning.
- Mentored junior developers and enforced Salesforce best practices.
- Supported pre-sales RFPs and customer presentations, contributing to new business wins.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
Senior Consultant
Vmware India Pvt. Ltd.
11.2012 - 10.2013
- Served as Release Architect and Technical Lead across Salesforce projects.
- Developed solutions using Apex, Visualforce, Informatica, REST, and SOAP services.
- Improved Salesforce release efficiency and system adoption.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
Senior Salesforce Developer
Accenture India Pvt. Ltd.
09.2010 - 11.2012
- Developed Salesforce applications with Apex, Visualforce, and Metadata API deployments.
- Created proofs of concept for innovative Salesforce solutions.
- Managed release cycles as Release Manager, ensuring smooth deployments.
- Authored test cases, documentation, and reusable components.
Education
Bachelor of Technology - Electrical, Electronics & Communications Engineering
C.V. Raman Institute of Technology
01.2010
Skills
- Salesforce Architecture & Multi-Cloud Delivery (Sales, Service, FSL, Revenue Cloud, Health Cloud)
- Salesforce Data Cloud & Einstein Analytics
- Healthcare & Insurance Technology Solutions
- Enterprise Architecture Methods (TOGAF)
- ERP Integration (Infor, SAP) & Middleware (MuleSoft, Boomi, Informatica)
- AWS Cloud Architecture & Integration
- Custom Development (Apex, LWC, Aura, Visualforce, Flows)
- CI/CD (Copado, Jenkins, Bitbucket)
- Business Change Management & Stakeholder Advisory
- Agile & SAFE Delivery Methodologies
- Data Modeling & Database Design
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Development Lifecycle and Deployment Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce Certified System Architect
- Salesforce Certified Integration Architect
- Salesforce Certified Identity and Access Management Architect
- Quote To Cash Certified
- Salesforce Certified AI Associate
- SAFE Agile Architect Certified
VOLUNTEER EXPERIENCE
- Dublin Salesforce Meetups – Presented on Salesforce architecture and best
practices. - Training & Mentoring – Mentored new joiners and cross-platform developers in
Salesforce development and deployment. - Platform Optimization – Resolved SANITY roll-up issue, cutting code size by 3%
and improving platform efficiency by 5%. - 3rd Party Integration – Self-taught Mulesoft
Timeline
Principal Salesforce Architect
Unum Ireland Ltd.
04.2025 - Current
Salesforce Architect
Novartis Ireland Ltd.
12.2019 - 04.2025
Technical Lead
HCL
03.2017 - 10.2019
Technical Lead
UST Global Inc.
08.2014 - 03.2017
Senior Consultant
Vmware India Pvt. Ltd.
11.2012 - 10.2013
Senior Salesforce Developer
Accenture India Pvt. Ltd.
09.2010 - 11.2012
Bachelor of Technology - Electrical, Electronics & Communications Engineering
C.V. Raman Institute of Technology
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