Aoife McHugh
Maree, Oranmore
Summary
Dedicated customer support executive with exceptional communication skills. Proven ability to resolve complaints and ensure customer satisfaction through effective collaboration and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Snap Printing
Galway
01.2019 - 10.2023
- Ensured data integrity by accurately logging key account details in Printlogic CRM.
- Handled complaints diplomatically, organising refunds or replacements as necessary.
- Processed orders accurately using company software systems and tools.
- Coordinated with production teams to ensure the timely delivery of printed materials.
- Answered customer inquiries via phone, email, and in person.
- Collaborated with colleagues to resolve complex customer queries.
- Delivered exceptional service through proactive problem-solving and customised product offerings.
- Fulfilled sales and service KPIs via consultative selling and authentic customer engagement.
- Provided professional customer service with a positive attitude towards all requests.
- Strictly adhered to policies and procedures for ongoing company compliance.
- Trained junior team members on administrative processes and company standards.
Galway Branch Manager
iSupply
02.2018 - 10.2019
- Oversee all aspects of branch management, including sales, revenue and policy enforcement.
- Interview and hire talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Analyse sales to identify top-performing products.
- Lead team changes and organisational restructures to boost productivity.
- Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Oversee store opening and closing, including reconciling cash drawers, and making bank deposits.
- Process invoices and payment runs with complete accuracy.
- Manage invoicing and payment processing operations.
- Handle account payments and provide information regarding outstanding balances.
- Facilitate smooth billing operations by maintaining up to date records on pricing and billing details within Quickbooks.
- Managed daily branch operations and ensured smooth workflow among staff.
- Resolved customer complaints promptly, ensuring satisfaction and retention efforts.
- Planned work schedules to maintain adequate staffing levels.
Acting Manager
Peter Mark
02.2017 - 02.2018
- Deliver high-quality results within budget and timeframe targets.
- Manage client files using salon software.
- Replenish salon supplies and retail ranges with excellent merchandising skills.
- Cover weekend and evening shifts to achieve flexible salon opening times.
- Build rapport by delivering on client needs and preferences.
- Set appointments for approximately 50 clients per day.
- Coordinate stock deliveries and correspondence.
- Process payments and accurately reconcile tills.
- Forecast sales trends to plan team resourcing.
- Welcome guests and clients in upbeat and friendly manner.
- Lead annual salary reviews, talent reviews, succession planning and performance management.
- Perform exit interviews, gaining useful insights to improve employee retention rates.
Salon Coordinator
Peter Mark
01.2016 - 02.2017
- Control inventory by tracking expenses, purchases and shelf stock.
- Oversee daily operations of the salon, including employee performance, facility cleanliness and sales.
- Work to continuously increase salon business through effective sales, service and operations policies.
- Meet with customers to discuss upcoming events and style requirements.
- Maintain general appointment calendar and set shift schedules.
- Coordinate maintenance and cleaning work to keep facility in good condition.
- Implement promotional strategies to drive centre traffic and meet profit goals.
- Carry out day-to-day duties accurately and efficiently.
- Work flexible hours, covering nights, weekends and bank holidays.
- Guarantee positive customer experiences by efficiently resolving customer concerns and complaints.
Education
Hairdressing Theory and Practice - City and Guilds, FETAC Level 5
Galway Technical Institute
Galway01.2013
Leaving Certificate -
Glenamaddy Community School
Glenamaddy,01-2009
Skills
- Dedicated work ethic
- Swift problem solver
- Organisational skills
- Exceptional communication
- Confidentiality and discretion
- Team player
- Microsoft Office suite
Certification
- Full clean Drivers licence
- ECDL
Custom
Available upon request.
Timeline
Customer Support Executive
Snap Printing
01.2019 - 10.2023
Galway Branch Manager
iSupply
02.2018 - 10.2019
Acting Manager
Peter Mark
02.2017 - 02.2018
Salon Coordinator
Peter Mark
01.2016 - 02.2017
Hairdressing Theory and Practice - City and Guilds, FETAC Level 5
Galway Technical Institute
Leaving Certificate -
Glenamaddy Community School