Summary
Overview
Work history
Education
Skills
Timeline
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Aoife Hanly

Dublin 24,Ireland

Summary

A dedicated professional with a strong focus on delivering superior customer service and building lasting relationships. Demonstrates flexibility by embracing additional tasks to enhance knowledge and improve service quality. Punctuality and effective time management are key strengths, ensuring projects are completed efficiently. Results-oriented with a high level of organisational skills, adept at managing and prioritising tasks to align with business objectives. Thrives in team environments, actively participating in collaborative projects to foster learning and growth. Committed to continuous self-improvement, both professionally and personally, driven by tenacity and determination.

Offering strong organisational and communication skills, with keen ability to coordinate tasks and manage time effectively. Knowledgeable about teamwork, problem-solving, and prioritising responsibilities to ensure smooth operations. Ready to use and develop planning, multitasking.

Overview

10
10
years of professional experience

Work history

Customer Service/Kitchen's & Bathroom Scheduler

Tilestyle
Dublin, Ireland
02.2022 - Current
  • Monitoring all customer service calls & emails.
  • Full Responsibility to plan the installation's calendar & booking's for clients.
  • Processing Invoicing for installer's
  • Invoicing clients & Chasing service claims
  • Ordering spare parts for Installer's & Customers
  • Covering despatch desk/ Reception in the warehouse
  • Booking service calls & Organising Driver's Manifests
  • Chasing returns to Suppliers & Credits
  • Stock control - For all installation jobs

Customer Service Team Leader

Mcsport
Robinhood Industrialist Estate, Unit 4, Robinhood Rd,, Dublin
09.2020 - 02.2022
  • Managing the team to ensure they are working efficiently and effectively following correct procedures and policies.
  • Handling all social media platforms
  • Monitoring and quality checking to ensure customer are receiving the best possible service.
  • Setting new processes to ensure customers are getting the best experience and results.
  • Doing regular 1-2-1's with team members to help with improvement, development and success. Setting goals for each team member to motivate the teams performance.
  • Dealing with all escalations and complaints on a daily basis.
  • Working closely with customer service manager & directors to identify problems and setting processes to implement more effective ways of working and solutions.
  • Daily reports for warehouse manager , Customer service manager Directors , and inventory control .
  • Manging customer service inbox and Zendesk tickets

Customer Services Agent

Fastway Couriers
Ballymount Cross Industrial Estate, Ballymount Rd Lower, Ballymount Little, Dublin 24, D24 YE33, Dublin
02.2018 - 04.2020
  • Manage and log all the customer calls and e-mails.
  • Track and follow up all customer requests in a timely manner
  • Handle dissatisfied customers in a polite and professional fashion.
  • Build long term relationships with customers for new business developments opportunities.
  • Contacting couriers to resolve queries.
  • Resolve customer complaints via phone and email.

Telephone Operator

Paddy Power
Tallaght , Dublin
09.2016 - 01.2019
  • Processing customer bets in a prompt and efficient manner using the Telebet and Onion sack systems.
  • Dealing with customer queries with the highest standard of customer service that the company is known for.
  • This can include requesting prices on behalf of the customer for odds not yet priced up by contacting a Sup/SA as well as calls coming through on the DAB cross skill lines involving processing the deposit/withdrawal of money from accounts as requested by the customer, amongst others.
  • I was also a member of the DAB ERT which responds to customer queries via email and actions SV Uploads on behalf of CSI.
  • Registering new customer account details while ensuring a first class service is delivered.
  • It is vital our new customers enjoy their first experience with DAB and that starts with opening a new account.
  • Maintaining company/industry betting and security policies.
  • This includes adhering to company protocol with regards to deposit/withdrawal limits, responsible gambling, security on accounts and EDUCATION REFERREES manipulation of sign up offers/multiple account holders.
  • Communicating with senior agents and supervisors as part of a team any issues that may arise.
  • Ensuring that our customers are aware of any special offers or promotions available to them.
  • This includes money back specials, in-play offers and potty prices for Diamond customers.
  • Contacting the Risk Department and communicating any stake highs or restrictions on bets.Liaising with third party vendors such as the Racing Post to ensure accurate data is supplied in a timely manner.

Waitress

Hillbillys's Family Restaurants
1A Ballymount Rd Lower, Walkinstown, Dublin, D12 PC56, Dublin
09.2015 - 08.2017
  • Take orders from customers & collect payments from customers.
  • Serve food or beverages to customers , and prepare or serve specialty dishes at tables as required.
  • Cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out bins and cleaning bathroom.
  • Clean tables or counters after customers.

Bartender

show nightclub
Belgard Rd, Tallaght, Dublin 24, D24 X2FC, Dublin
01.2015 - 10.2016
  • I started working as floor Staff. I would have to clean tables , collect glasses, take customer's order's.
  • I got trained behind the bar serving drinks
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Maintained bar stocks, replenishing daily as necessary.
  • I also worked on the main door of the nightclub looking after guest list ,setting up Vip tables and hosting for parties.
  • I also worked on the promotional team , updating all social media accounts , Handing out leaflets and guest list to business's and the general public.

Education

Liberties College
Liberties College, Bull Alley St, Wood Quay

St Aidans Community School

Skills

  • Flexible - More than happy to take on additional tasks in order to improve both my own knowledge base Firm believer that you must be willing and open to learn outside your pre-determined job spec in order to deliver a superior quality of service
  • Punctual - I pride myself on my time management This does not equate to presenting on time to work , this should be a prerequisite More importantly effective time management involves monitoring the time invested in a project
  • Customer Service - Lead by example to deliver a top class , consistent customer service experience while building relationships and exploring channels for additional revenue
  • Results Orientated - Self driven and continually looking to improve my overall performance I have a high level of organisational skills which allows me to effectively manage and prioritize my pipeline while remaining focused on the business's key objectives
  • Teamwork - Enjoys the challenges and reward that come with working as part of a team and will proactively partake in any and all projects where team work is required Team work provides an excellent opportunity for individuals to work together and learn from one and other
  • Tenacity - Determined and committed to consistent self-improvement both in my work and personal life

Timeline

Customer Service/Kitchen's & Bathroom Scheduler

Tilestyle
02.2022 - Current

Customer Service Team Leader

Mcsport
09.2020 - 02.2022

Customer Services Agent

Fastway Couriers
02.2018 - 04.2020

Telephone Operator

Paddy Power
09.2016 - 01.2019

Waitress

Hillbillys's Family Restaurants
09.2015 - 08.2017

Bartender

show nightclub
01.2015 - 10.2016

Liberties College

St Aidans Community School

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Aoife Hanly