Aoife Dillon
Ballybunion,Kerry
Summary
Motivated and reliable professional, with diverse experience in client-facing roles and administrative support. Adapts quickly to new challenges, showcasing effective time management and teamwork skills. Committed to contributing positively to organisational success through a proactive approach and strong interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Claims Advisor - FNOL Team
Aviva
Galway, Ireland
10.2024 - Current
- Experience in handling private and commercial property, engineering, and marine policies and claims.
- Comply with regulatory checks and actively listen on calls to detect and prevent fraudulent behaviour.
- Confidence engaging with various stakeholders, including customers, brokers, underwriters, and loss adjusters, as well as collaboration with internal teams.
- Trained new hires on policies and procedures, supervised their work, and clarified any issues they had. Reviewed and refreshed training documents independently.
- Achieved CF8 qualification and experience logging and handling complaints.
Temporary Administrative Roles
Office Angels
Manchester
07.2024 - 08.2024
- Performed excellent customer service while working front of house reception for large office buildings.
- Coordinated various meetings, deliveries and inductions for new starters whilst working as site administrator for a high-end construction company.
- Adapted quickly to each new role and the tasks at hand, highlighting both professionalism and a willingness to learn.
Senior Pension Administrator
Eadon & Co
Manchester
04.2024 - 06.2024
- Served as the primary liaison for clients and pension providers, ensuring exceptional customer service and fostering effective communication within the team.
- Prepared and sent all official documentation and correspondence to clients, ensuring all details were correct and that they were dispatched in a timely manner.
- Successfully managed submissions of clients to new pension schemes while coordinating the process of requesting transfers from their existing schemes. Showcased precision by ensuring all details, fees, and transfer values were correct based on each client's unique needs.
- Contributed to the success of the process by actively engaging daily with pension providers to obtain policy/transfer information, which resulted in improved efficiency and timely client service.
Associate Consultant - Data Management
Northern Trust
Limerick, Ireland
09.2022 - 01.2024
- Accountable as sole data harvester and processor for multiple clients' databases.
- Responsible as final reviewer for approving client impacting exceptions in the data management system and on the holdings system for each client.
- Completed daily cash balance reconciliations to the custody department, and determined solutions for balance differences.
- Trained new members of staff on workflows, which allowed the team to expand through improved quality.
- Presented to client-facing teams regularly on the client's current performance and communicated any changes in the client's procedures back to the team.
Education
Bachelor Degree - Business Studies
University of Limerick
Limerick, Ireland01-2022
Skills
- Active Listening
- Adaptability
- Problem Solving
- Independence
- Time Management
- Emotional Intelligence
- Diligence
- Collaboration
- Telephone Etiquette
- Proficiency in Microsoft Office Suite
Qualifications
- Certificate in Insurance Practice (CIP) Level 7 qualification achieved through membership of the Insurance Institute of Ireland.
Hobbies & Achievements
- Lifelong interest in various sporting activities, with membership in various Gaelic football and basketball teams. Achieved multiple team and individual honours - including “Most Valuable Player” for School’s Senior Basketball Team and Captaincy of Senior Gaelic Football Team.
Timeline
Claims Advisor - FNOL Team
Aviva
10.2024 - Current
Temporary Administrative Roles
Office Angels
07.2024 - 08.2024
Senior Pension Administrator
Eadon & Co
04.2024 - 06.2024
Associate Consultant - Data Management
Northern Trust
09.2022 - 01.2024
Bachelor Degree - Business Studies
University of Limerick