Aoife Brazil
Dublin,DUBLIN COUNTY
Summary
Currently studying in the field of Human Resource Management, I am a driven individual with strong work ethic seeking experience with a graduate programme. I am energetic with a knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining a positive environment.
Overview
9
9
years of professional experience
Work history
Retail assistant
Marks and Spencer
Dublin, Dublin
2020.08 - Current
- Joined the retail group during COVID-19, embarking on a pivotal step from second level to third level education while navigating a new job with unique limitations on hands-on experience.
- Acquired essential skills, emphasizing customer-centric communication and safety protocols to ensure a safe and secure shopping experience.
- My journey involved teamwork, customer service desk responsibilities, replenishing floor stock promptly, working in the food hall, contributing to a diverse skill set and a strong foundation in various aspects of the job.
Sales representative
Shoreline Sightseeing
Chicago, Illinois
2023.06 - 2023.08
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Quickly moved up to the role of photographer for customers, learning different skills including lighting, composition, and technical and post-processing knowledge.
- Delivered exceptional customer service, addressing customer queries, adapting to consequential changes in their trip and handling customer complaints.
- Maintained knowledge of products and trips to provide recommendations to customers.
Hostess
Avoca Handweavers Ireland
Dublin, Dublin
2017.06 - 2020.01
- Focused on being the first face customers were greeted by, refining my communication and team-work skills in a fast-paced environment.
- Completed opening and closing procedures each day.
- Actively worked on handling tricky situations, learning on the go by asking questions and collaborating with my team.
- I gained skills in waitressing, cash handling, and I enhanced my abilities in customer reservation and organisation.
- Managed office calendar, set new appointments and assisted with arrangements.
Hospitality assistant
Aviva Stadium
Dublin, Dublin
2016.02 - 2017.06
- Began as a retail and hospitality assistant and swiftly advanced to the role of assistant team leader for events/ dinners.
- Progressing to training in the prestigious President's Suite, I accumulated valuable skills and extensive experience in a fast-paced and demanding environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelors Degree - Business Studies (Human Resource Management)
Dublin Business School
Dublin 2022.09 -
Secondary School Level -
Our Lady's School
Dublin, Leinster 2014.09 - 2020.06
Skills
- Sales techniques
- Cash management
- POS Systems
- Customer service
- Excel
- Compliance knowledge
- Opening and closing procedures
- Staff training
- Teamwork and collaboration
Affiliations
- Assisting locals with various tasks e.g dog walking, errands, house sitting and child minding.
References
References available upon request.
Timeline
Sales representative
Shoreline Sightseeing
2023.06 - 2023.08
Bachelors Degree - Business Studies (Human Resource Management)
Dublin Business School
2022.09 -
Retail assistant
Marks and Spencer
2020.08 - Current
Hostess
Avoca Handweavers Ireland
2017.06 - 2020.01
Hospitality assistant
Aviva Stadium
2016.02 - 2017.06
Secondary School Level -
Our Lady's School
2014.09 - 2020.06