Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Aoife Brazil

Dublin,DUBLIN COUNTY

Summary

Currently studying in the field of Human Resource Management, I am a driven individual with strong work ethic seeking experience with a graduate programme. I am energetic with a knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining a positive environment.

Overview

9
9
years of professional experience

Work history

Retail assistant

Marks and Spencer
Dublin, Dublin
08.2020 - Current
  • Joined the retail group during COVID-19, embarking on a pivotal step from second level to third level education while navigating a new job with unique limitations on hands-on experience.
  • Acquired essential skills, emphasizing customer-centric communication and safety protocols to ensure a safe and secure shopping experience.
  • My journey involved teamwork, customer service desk responsibilities, replenishing floor stock promptly, working in the food hall, contributing to a diverse skill set and a strong foundation in various aspects of the job.

Sales representative

Shoreline Sightseeing
Chicago, Illinois
06.2023 - 08.2023
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Quickly moved up to the role of photographer for customers, learning different skills including lighting, composition, and technical and post-processing knowledge.
  • Delivered exceptional customer service, addressing customer queries, adapting to consequential changes in their trip and handling customer complaints.
  • Maintained knowledge of products and trips to provide recommendations to customers.

Hostess

Avoca Handweavers Ireland
Dublin, Dublin
06.2017 - 01.2020
  • Focused on being the first face customers were greeted by, refining my communication and team-work skills in a fast-paced environment.
  • Completed opening and closing procedures each day.
  • Actively worked on handling tricky situations, learning on the go by asking questions and collaborating with my team.
  • I gained skills in waitressing, cash handling, and I enhanced my abilities in customer reservation and organisation.
  • Managed office calendar, set new appointments and assisted with arrangements.

Hospitality assistant

Aviva Stadium
Dublin, Dublin
02.2016 - 06.2017
  • Began as a retail and hospitality assistant and swiftly advanced to the role of assistant team leader for events/ dinners.
  • Progressing to training in the prestigious President's Suite, I accumulated valuable skills and extensive experience in a fast-paced and demanding environment.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

Bachelors Degree - Business Studies (Human Resource Management)

Dublin Business School
Dublin
09.2022 -

Secondary School Level -

Our Lady's School
Dublin, Leinster
09.2014 - 06.2020

Skills

  • Sales techniques
  • Cash management
  • POS Systems
  • Customer service
  • Excel
  • Compliance knowledge
  • Opening and closing procedures
  • Staff training
  • Teamwork and collaboration

Affiliations

  • Assisting locals with various tasks e.g dog walking, errands, house sitting and child minding.

References

References available upon request.

Timeline

Sales representative

Shoreline Sightseeing
06.2023 - 08.2023

Bachelors Degree - Business Studies (Human Resource Management)

Dublin Business School
09.2022 -

Retail assistant

Marks and Spencer
08.2020 - Current

Hostess

Avoca Handweavers Ireland
06.2017 - 01.2020

Hospitality assistant

Aviva Stadium
02.2016 - 06.2017

Secondary School Level -

Our Lady's School
09.2014 - 06.2020

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Aoife Brazil