Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aoibhe Molloy

399 Tirellan Heights

Summary

A recent and highly motivated graduate holding a 2:1(68.3%)degree, with practical experience in customer service, retail operations, and office administration. Demonstrates excellent communication skills, the ability to manage multiple priorities effectively, and a strong commitment to delivering exceptional service in dynamic and fast-paced environments. Proficient in Microsoft Office applications, with a solid background in cash handling, inventory control, and administrative support. Detail-oriented, adaptable, and driven to contribute positively to organizational success within a professional team setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate – Kiosk

Dunnes Stores
Terryland
05.2025 - Current
  • Operate the point-of-sale (POS) system to process cash and card transactions efficiently and accurately, ensuring the cash float balances at the start and end of each shift.
  • Deliver clear and confident in-store announcements to promote special offers, update customers on store news, and provide general information.
  • Manage incoming phone calls professionally, providing accurate information, resolving customer inquiries, and directing calls to relevant departments.
  • Handle customer returns, exchanges, and complaints in person, ensuring positive resolutions while maintaining excellent service standards and compliance with store policies.
  • Accurately process Lotto and tobacco transactions, strictly adhering to age-restriction laws and regulatory requirements.
  • Assist with self-scan checkouts during select shifts, holding the supervisor key to authorise voids, correct transaction errors, and provide support to customers and staff as needed.

Retail Assistant

Holland & Barrett
Galway
05.2023 - 05.2025
  • Delivered exceptional customer service by offering knowledgeable advice on health, wellness, and nutritional products tailored to individual needs.
  • Independently managed shop opening and closing procedures, ensuring full responsibility for store security and accurate daily cash reconciliation.
  • Maintained high standards of visual merchandising and store presentation, regularly replenishing stock and organising displays to maximise product appeal.
  • Conducted stock management tasks, including inventory checks and stock rotation, to reduce shrinkage and maintain optimal stock levels.
  • Proactively promoted and upsold products while successfully encouraging customers to enrol in the loyalty programme, boosting customer retention and driving sales growth.

Office Administrator

Molloy veterinary
Balllymahon
10.2018 - 05.2022
  • Handled invoicing and customer order management through QuickBooks, maintaining accurate financial records and smooth order fulfillment.
  • Ensured accuracy and currency of customer records by diligently maintaining and updating databases for efficient billing and correspondence.
  • Handled all correspondence with customers and suppliers through phone and email, promptly addressing inquiries and providing timely order updates.
  • Scheduled meetings and managed team calendars efficiently using Microsoft Outlook and Microsoft Teams,while providing comprehensive administrative support.
  • Created and maintained detailed spreadsheets using Microsoft Excel to track budgets, expenses, and inventory.

Education

Bachelor of Commerce -

NUIG
Galway
05-2025

Leaving Certificate -

SNA St Marys N.S
Edgeworthstown
07-2019

Skills

  • Excellent Customer Service and Communication Skills
  • Cash Handling and Point-of-Sale (POS) System Operation
  • Stock Management and Merchandising
  • Efficient Office Administration and Data Entry
  • Proficient in Microsoft Office (Word, Excel, Outlook, Teams, Calendar )
  • Strong Organizational and Time Management Skills

Certification

  • Archery GB Instructor
  • Completed an advanced Microsoft Excel training course

Timeline

Customer Service Associate – Kiosk

Dunnes Stores
05.2025 - Current

Retail Assistant

Holland & Barrett
05.2023 - 05.2025

Office Administrator

Molloy veterinary
10.2018 - 05.2022

Bachelor of Commerce -

NUIG

Leaving Certificate -

SNA St Marys N.S

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Aoibhe Molloy