Aodhan Clarke
Castlecomer,Co. Kilkenny
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer connection. Consistently works to attract new business opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of post-secondary education
Work history
Volunteer
NCBI Charity Shop
Castlecomer, County Kilkenny
2023.10 - Current
- Applied positive customer service approach to increase satisfaction levels.
- Received and processed stock using inventory management system.
- Kept stock organized and color coded.
Software engineer
Red Hat
Waterford, County Waterford
2024.03 - 2024.03
- Navigated Linux environments for seamless development operations.
- Utilised Python skills to comprehend back-end code, enhancing cross-functional understanding and communication.
- Analysed and interpreted user requirements to guide software development.
- Used my knowledge to generate a website featuring all I had learnt and discovered in my time in Red Hat.
Accountant
McColes Accountancy
Baldock, Hertfordshire
2024.01 - 2024.02
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Recorded, classified and stored sensitive information to support financial governance.
- Resolved reporting errors by conducting investigations and amending accounting entries in line with regulations.
- Reviewed and processed employee expense reports and vendor invoices for payment.
Engineer
AHT UK
Milton Keynes, Buckinghamshire
2024.01 - 2024.02
- Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
- Implemented policies and devices to improve workplace safety.
- Supported management decision-making with expert-level technical guidance.
- Oversaw installation, testing and commissioning of engineering systems to meet performance and safety requirements.
Call Centre agent
AHT UK
Milton Keynes, Buckinghamshire
2024.01 - 2024.02
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Logged calls and informed engineers on upcoming services.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Reduced customer wait times by adhering to call target timeframes.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Education
Junior Certification - Geography, Buisness, Engineering, French
Kilkenny College
County Kilkenny 2020.08 - 2023.08
Leaving Certification - Engineering, Accounting, Geography, Biology, French
Kilkenny College
County Kilkenny 2023.08 -
Skills
- Strong Communicator
- Active Listening
- Critical Thinking
- Problem Solving
- Attention to Detail
- HTML coding
- Python coding
Affiliations
- Programming
- Badminton and Gym
Languages
French
Intermediate
References
References available upon request.
Timeline
Software engineer
Red Hat
2024.03 - 2024.03
Accountant
McColes Accountancy
2024.01 - 2024.02
Engineer
AHT UK
2024.01 - 2024.02
Call Centre agent
AHT UK
2024.01 - 2024.02
Volunteer
NCBI Charity Shop
2023.10 - Current
Leaving Certification - Engineering, Accounting, Geography, Biology, French
Kilkenny College
2023.08 -
Junior Certification - Geography, Buisness, Engineering, French
Kilkenny College
2020.08 - 2023.08