Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Aodhan Clarke

Castlecomer,Co. Kilkenny

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer connection. Consistently works to attract new business opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of post-secondary education

Work History

Volunteer

NCBI Charity Shop
Castlecomer, County Kilkenny
10.2023 - Current
  • Applied positive customer service approach to increase satisfaction levels.
  • Received and processed stock using inventory management system.
  • Kept stock organized and color coded.


Software engineer

Red Hat
Waterford, County Waterford
03.2024 - 03.2024
  • Navigated Linux environments for seamless development operations.
  • Utilised Python skills to comprehend back-end code, enhancing cross-functional understanding and communication.
  • Analysed and interpreted user requirements to guide software development.
  • Used my knowledge to generate a website featuring all I had learnt and discovered in my time in Red Hat.

Accountant

McColes Accountancy
Baldock, Hertfordshire
01.2024 - 02.2024
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Recorded, classified and stored sensitive information to support financial governance.
  • Resolved reporting errors by conducting investigations and amending accounting entries in line with regulations.
  • Reviewed and processed employee expense reports and vendor invoices for payment.

Engineer

AHT UK
Milton Keynes, Buckinghamshire
01.2024 - 02.2024
  • Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
  • Implemented policies and devices to improve workplace safety.
  • Supported management decision-making with expert-level technical guidance.
  • Oversaw installation, testing and commissioning of engineering systems to meet performance and safety requirements.

Call Centre agent

AHT UK
Milton Keynes, Buckinghamshire
01.2024 - 02.2024
  • Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
  • Logged calls and informed engineers on upcoming services.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Reduced customer wait times by adhering to call target timeframes.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.

Education

Junior Certification - Geography, Buisness, Engineering, French

Kilkenny College
County Kilkenny
08.2020 - 08.2023

Leaving Certification - Engineering, Accounting, Geography, Biology, French

Kilkenny College
County Kilkenny
08.2023 -

Skills

  • Strong Communicator
  • Active Listening
  • Critical Thinking
  • Problem Solving
  • Attention to Detail
  • HTML coding
  • Python coding


Affiliations

  • Programming
  • Badminton and Gym

Languages

French
Intermediate

References

References available upon request.

Timeline

Software engineer

Red Hat
03.2024 - 03.2024

Accountant

McColes Accountancy
01.2024 - 02.2024

Engineer

AHT UK
01.2024 - 02.2024

Call Centre agent

AHT UK
01.2024 - 02.2024

Volunteer

NCBI Charity Shop
10.2023 - Current

Leaving Certification - Engineering, Accounting, Geography, Biology, French

Kilkenny College
08.2023 -

Junior Certification - Geography, Buisness, Engineering, French

Kilkenny College
08.2020 - 08.2023
Aodhan Clarke