Anush Kumar Mannam

• Led Full SDLC for Core ServiceNow Applications: Directed the complete SDLC for ServiceNow applications (SOW, Agent App, Request Management), delivering quarterly releases on time and meeting quality targets aligned with strategic goals.
• Managed Cross-Functional Collaboration Across Multiple Scrum Teams: Spearheaded collaboration across 6 scrum teams, ensuring timely delivery and seamless integration of features, driving both technical excellence and business value.
• Accelerated Developer Productivity with In-House Tool: Developed a custom Chrome extension to reduce code commit time from 1-1.5 hours to under 3 minutes, significantly improving developer productivity and reducing deployment delays.
• Drove Customer Adoption of Service Operations Workspace (SOW): Built a utility that reduced customer implementation time by 60%, enabling faster transitions to the SOW platform and supporting strategic growth objectives.
• Streamlined Content Delivery Across ServiceNow Instances: Implemented an automated content synchronization process, ensuring real-time delivery of critical help and static content for all ServiceNow commercial instances, minimizing disruptions.
• Proactively Reduced Customer Support Dependency: Enhanced public documentation and trained support teams, enabling them to independently resolve 40% more issues, reducing TAT and freeing up engineering resources.
• Optimized and Coordinated Complex SOW Releases: Managed the release process for SOW, coordinating 30 mini-apps across 10 scrum teams, identifying gaps, and improving execution to ensure reliable, on-time delivery.
• Acted as Interim Product Leader During Critical Periods: Filled the product leadership role for two consecutive releases, ensuring continuity and on-time delivery while maintaining alignment with product vision and goals.

• Change Request Automation & CI/CD Optimization: Developed a product automating change requests and enhancing the CI/CD deployment process, driving efficiency and reducing manual intervention in customer SDLCs.
• Technical Lead & Scrum Master: Led a cross-functional team, delivering key features while balancing technical contributions and agile leadership to ensure timely, high-quality releases.
• Engineer Mentorship & Development: Mentored a low-performing engineer, guiding them to significantly improve their technical skills and performance, resulting in enhanced team contributions within six months.

Developed a product automating change requests and enhancing the CI/CD deployment process, driving efficiency and reducing manual intervention in customer SDLCs.

• Smart RFX Onboarding Optimization: Spearheaded the development of a flexible template configuration for Smart RFX, reducing customer onboarding time from 7-10 days to just 2 days, enhancing operational efficiency in procurement.
• SwiftQuotes Application Development: Led the development of SwiftQuotes, a microservice-based application for brokers to automate insurance quoting and client data transfer via RPA, improving speed and accuracy in the insurance process.
• Team Leadership: Led a team of 3-4 engineers, driving technical solutions and ensuring timely delivery of high-quality features across both applications.

• Florists E-Commerce Replatforming: Contributed to the re-platforming of florists' e-commerce websites using Spring and Java, enhancing scalability and performance for users in the USA and UK.
• Integration with Key Tools & Systems: Led integrations with Adobe DTM analytics and Bank of America’s fraud check authentication, improving data tracking and security for the platform.