ANUSHKA CHUGH
Harold's Cross
Summary
Results-driven and customer-focused team player with a strong commitment to quality. Recognized for the ability to understand client needs, build long-term relationships based on trust, and provide exceptional customer support. Detail-oriented professional with a highly professional attitude, adept at problem-solving, effective leadership, and relationship-building. Seeking an opportunity in a dynamic organization where I can utilize my skills to their full potential.
Overview
7
7
years of professional experience
Work History
Coordinator/Quality Analyst- DevOps App Review Support EMEA
Meta (via Genpact vendor)
07.2022 - Current
- Collaborated with cross-functional stakeholders to quickly diagnose, resolve, and respond to complex technical issues, ensuring a positive customer experience
- Conducted employee training sessions on equipment operations, work procedures, and safety protocols
- Coordinated day-to-day process flow for Live Chat and Direct Support operations within the DevOps team
- Analyzed the results of quality management activities, documented findings, and made recommendations for improvement.
Coordinator/Trainer
Meta (via Genpact vendor)
07.2021 - 07.2022
- Led a training team responsible for modifying or creating course materials and training manuals
- Coordinated and supported the delivery of training projects throughout the entire project lifecycle
- Designed and developed training plans and learning paths for new hires within the company
- Supervised learning projects for various product lines and business areas
- Conducted monthly and quarterly process knowledge tests for the team.
Live Chat Associate
Meta (via Genpact vendor)
01.2020 - 01.2021
- Worked as a Live Chat Agent, managing 2-3 chats simultaneously, addressing inquiries related to Facebook applications
- Assisted developers with both technical and non-technical issues
- Maintained friendly and effective communication with developers throughout the process.
App Compliance Specialist
Meta (via Genpact vendor)
01.2019 - 01.2020
- Reviewed software applications across multiple platforms to ensure compliance with Meta's guidelines and policies
- Investigated and resolved developer appeals within the agreed turnaround time
- Provided training and shadowing sessions to new joiners
- Conducted research, tracked compliance training, and reviewed marketing materials.
PUBLIC RELATIONS MANAGER
Apricot Events
Pune
08.2016 - 09.2017
- Developed a comprehensive marketing communications plan, including strategy, goals, budget, and tactics
- Devised and executed a media relations strategy, securing high-level placements in print media
- Managed client relationships and maintained a customer database
- Organized and executed corporate-level events across various cities in India, ensuring seamless coordination and successful outcomes
- Achieved a 23% increase in ROI compared to the previous year
- Spearheaded the planning and execution of events, managing logistics, coordinating with vendors, and ensuring a high level of participant satisfaction
- Collaborated with cross-functional teams to ensure the smooth flow of information and resources for successful event implementation.
Education
MSc in Marketing -
National College of Ireland
01.2019
BBM -IB -
Sinhagad Institute of Management
01.2017
Certified Lean Six Sigma Green Belt (ICGB) Genpact - 2019 -
Genpact Ireland
Skills
- Strategic Leadership
- Innovative Problem-Solving
- Effective Communication
- Adaptability and Resilience
- Team Collaboration
- Training and Development Leadership
- Efficient Risk Management
- Technical Proficiency (Linux and MySQL)
- Client Relationship Management
- Agile Project Management
- Active Listening and Swift Problem Resolution
- Effective Multitasking and Prioritization
- Data Analysis and Reporting (Sage, CaseWare, Geneva, Tableau, Scuba & Aspect, Google Ads & Analytics, MS Office)
- Versatile Project Coordination
- Customer-Centric Focus
- Strong Project Management
- Application support
Accomplishments
- Conducted a comprehensive study analyzing the consumer perception of online shopping versus traditional shopping in India, surveying 200 individuals across ten different cities.
- Volunteered to financially support underprivileged children at charitable exhibits.
- Contributed to various animal protection causes by working with multiple media channels for PETA.
- Maintained consistently high customer satisfaction ratings.
- Developed and implemented highly effective initiatives that greatly enhanced operational efficiency.
Languages
English (Fluent) Hindi (Native)
Timeline
Coordinator/Quality Analyst- DevOps App Review Support EMEA
Meta (via Genpact vendor)
07.2022 - Current
Coordinator/Trainer
Meta (via Genpact vendor)
07.2021 - 07.2022
Live Chat Associate
Meta (via Genpact vendor)
01.2020 - 01.2021
App Compliance Specialist
Meta (via Genpact vendor)
01.2019 - 01.2020
PUBLIC RELATIONS MANAGER
Apricot Events
08.2016 - 09.2017
MSc in Marketing -
National College of Ireland
BBM -IB -
Sinhagad Institute of Management
Certified Lean Six Sigma Green Belt (ICGB) Genpact - 2019 -
Genpact Ireland
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