Anupam Bhatia
Lucan, Dublin,Ireland
Summary
Accomplished professional with extensive expertise in decision-making, process improvement, and growth strategy identification. Proven track record in digital transformation and large-scale programme management, driving efficiency improvements and strategic planning. Adept at collaborative networking and effective communication, demonstrating strong leadership skills. Committed to leveraging these competencies to achieve organisational success and foster continuous development.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior manager
Birlasoft
Noida, India
06.2023 - Current
- Built strong partnerships with stakeholders for mutual benefit.
- Directed project management activities for timely delivery of projects.
- Led strategic planning meetings, resulting in clear business objectives.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Established a standardized process for skill master governance, employee skill profile updates, skill endorsement, and specialization master governance.
- Curated a structured framework that categorizes and organizes skills into different levels and types, ensuring that skills are defined, assessed, and managed effectively within the organization.
- Refreshed Streams, Tracks, Roles and Career Lattice for employees through AI enabled tools
- Streamlined Success Profiles for Key roles
- Executed Change Management for multiple Transformation Projects
- Charted current Talent Landscape and recommend future talent needs
- Facilitated Talent Conversations with leadership for key decision making
- Organizational Growth Strategy in line with Employee Rate Cards , Time to Hire , Build vs Buy strategy
- Negotiated major contracts, achieving favourable terms for the company.
- Improved staff productivity through effective workforce management techniques.
Associate manager
DXC Technology
Noida, India
04.2014 - 06.2023
- Achieved optimal resource allocation with strategic planning initiatives.
- Improved operational efficiency by implementing innovative technological solutions.
- Undertook risk assessments, mitigating possible disruption in business continuity.
- Led product development teams for successful market launches.
- Facilitated employee orientation sessions to enable smooth transition into the organisation.
Client support specialist
Dell International Services
Gurugram, India
11.2012 - 04.2014
- Acted as a liaison between clients and senior management for timely resolution of escalated issues.
- Maintained high levels of customer satisfaction with consistent performance under pressure.
- Coordinated internally to address complex queries, ensuring seamless service delivery.
- Managed multiple tasks simultaneously under tight deadlines; ensured timely completion without compromising on quality.
- Offered personalised solutions to resolve specific client concerns effectively and efficiently.
Customer assistant
HCL Technologies
Noida, India
10.2011 - 11.2012
- Developing team members to build skill sets for delivering customer delight. Conducting sessions on sharing best practices, technical sessions, session on Sales pitch & enhancing the entire customer handling process.
- Doing Compliance Audits to get understanding of business compliance and related policies.
Education
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance Learning
India 04.2013 - 03.2015
Bachelor of Technology - Computer Science and Technology
Kurukshetra University
India 04.2008 - 03.2011
Senior Secondary - Physics + Chemistry + Biology + Maths
CBSE Board
India 04.2007 - 03.2008
Skills
- Decision-Making expertise
- Process improvement knowledge
- Growth strategy identification
- Digital transformation
- Collaborative networking
- Efficiency improvements
- Communication skills
- Strategic planning
- Leadership
- Large-scale programme management
Accomplishments
- SkillFolio : BW People Awards 2025 : GOLD
- ETHR : Most Innovative Talent Management Solution 2024
- STAR AWARD : Say - Do Ratio : By Compensation Head : 2024
- STAR AWARD : Say - Do Ratio : By Chief Technology Officer : 2024
- STAR AWARD : By Learning Head : 2024
- STAR AWARD : Individual Excellence : By Change Management Head : 2024
- STAR AWARD : Leader Select : By Talent Supply Chain Head : 2023
- SheLeads Cohorts 2 – DXC Women Leadership Program : 2023
- Collaboration Award 2021
- Ruby Award – Jan’2022
- Amethyst Award - July’2022
Timeline
Senior manager
Birlasoft
06.2023 - Current
Associate manager
DXC Technology
04.2014 - 06.2023
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance Learning
04.2013 - 03.2015
Client support specialist
Dell International Services
11.2012 - 04.2014
Customer assistant
HCL Technologies
10.2011 - 11.2012
Bachelor of Technology - Computer Science and Technology
Kurukshetra University
04.2008 - 03.2011
Senior Secondary - Physics + Chemistry + Biology + Maths
CBSE Board
04.2007 - 03.2008
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