Antonina Bugla
Kells, Co Meath,
Summary
A dynamic and detail-oriented professional with extensive experience in community operations, account management and compliance. Skilled in managing projects, optimizing processes, and collaborating with stakeholders to achieve strategic goals. A proactive team player with a passion for building relationships, eager to bring expertise and dedication to a new workplace.
Overview
6
6
years of professional experience
Work History
Community Lead
WeWork
Berlin
2023.10 - 2024.12
- Leading the on-site team, ensuring shared success in meeting company KPIs and reaching business goals;
- Account Management of Enterprise clients - maintaining excellent customer relationships and partnering cross-functionally to resolve client queries and deliver solutions;
- Collaborating with senior management and internal stakeholders to ensure smooth business operations;
- Onboarding new clients to the WeWork product, delivering tailored sessions with Small-Enterprise companies, serving as POC for post-move in queries;
- Overseeing office customization projects alongside the Design, Maintenance, Development teams, and external contractors.
- Using CRM & CEM platforms to track, manage and resolve customer experience feedback (Salesforce, Medallia, Tableau);
- Driving process improvement initiatives to enhance client experience and drive a positive NPS;
- Vendor management and onboarding for external contractors, including Maintenance, Operations and Event vendors.
Community Associate
WeWork
Dublin & Berlin
2021.10 - 2023.10
- Delivering seamless customer experience by being the face of WeWork and providing Account Management for small to medium size accounts;
- Driving sales by delivering on-site office tours and proactively identifying growth opportunities;
- Compliance representative for the Dublin market; POC to ensure local teams are aware of and adhere to internal company policies relating to Fraud, Conflict of Interest, Money Laundering etc;
- Organising internal and external events from planning to execution, driving networking within the building's community;
- Ensuring proper budget tracking and processing of invoices and requisitions.
Regulatory Change & Conduct Executive
Prudential International Assurance
Dublin
2021.05 - 2021.10
- Part of a new team set up to aid in regulatory communications and escalations;
- Responding to queries from regulators and liaising with stakeholders, including senior management;
- Providing compliance advice and support for internal company-wide projects;
- Reviewing internal multi-jurisdictional compliance policies to ensure they meet regulatory obligations and standards;
- Managing the internal regulatory inbox to ensure prompt correspondence to regulators;
- Monitoring regulatory changes and advancements in financial laws and regulations in an internal database;
- Developing impactful company communications addressing key regulatory developments, ensuring clarity and compliance across the organisation;
- Conducting Fitness & Probity background checks on individuals with key functions.
Legal & Regulatory Analyst
Corlytics
Dublin
2018.09 - 2021.04
- Conducting legal and regulatory analysis of key regulatory publications for the financial industry;
- Project management of multiple client projects, including working directly with a US Regulatory body to develop a regulatory search engine;
- Leading client meetings, answering any potential queries and providing project updates to the C-Suite;
- Being a representative of the Legal & Regulatory team in internal projects, offering advice and expertise;
- Collaborating with the Customer Success and IT teams to ensure project deliverables and KPIs are met;
- Creating company-wide policy documents on Product & methodologies used in internal projects.
Education
Masters - Common Law
University College Dublin
Dublin, Ireland2019-05
Bachelor of Arts - English Literature & Linguistics
University College Dublin
Dublin, Ireland2017-05
Skills
- Project Management
- Team Leadership
- Account Management
- Community Engagement
- Legal Analysis
- Regulatory Compliance
- Cross-functional Collaboration
- Customer Success
Languages
- English: Native
- Polish: Native
References
References available upon request.
Timeline
Community Lead
WeWork
2023.10 - 2024.12
Community Associate
WeWork
2021.10 - 2023.10
Regulatory Change & Conduct Executive
Prudential International Assurance
2021.05 - 2021.10
Legal & Regulatory Analyst
Corlytics
2018.09 - 2021.04
Masters - Common Law
University College Dublin
Bachelor of Arts - English Literature & Linguistics
University College Dublin