Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Antonina Bugla

Antonina Bugla

Kells, Co Meath,

Summary

A dynamic and detail-oriented professional with extensive experience in community operations, account management and compliance. Skilled in managing projects, optimizing processes, and collaborating with stakeholders to achieve strategic goals. A proactive team player with a passion for building relationships, eager to bring expertise and dedication to a new workplace.

Overview

6
6
years of professional experience

Work History

Community Lead

WeWork
Berlin
10.2023 - 12.2024
  • Leading the on-site team, ensuring shared success in meeting company KPIs and reaching business goals;
  • Account Management of Enterprise clients - maintaining excellent customer relationships and partnering cross-functionally to resolve client queries and deliver solutions;
  • Collaborating with senior management and internal stakeholders to ensure smooth business operations;
  • Onboarding new clients to the WeWork product, delivering tailored sessions with Small-Enterprise companies, serving as POC for post-move in queries;
  • Overseeing office customization projects alongside the Design, Maintenance, Development teams, and external contractors.
  • Using CRM & CEM platforms to track, manage and resolve customer experience feedback (Salesforce, Medallia, Tableau);
  • Driving process improvement initiatives to enhance client experience and drive a positive NPS;
  • Vendor management and onboarding for external contractors, including Maintenance, Operations and Event vendors.

Community Associate

WeWork
Dublin & Berlin
10.2021 - 10.2023
  • Delivering seamless customer experience by being the face of WeWork and providing Account Management for small to medium size accounts;
  • Driving sales by delivering on-site office tours and proactively identifying growth opportunities;
  • Compliance representative for the Dublin market; POC to ensure local teams are aware of and adhere to internal company policies relating to Fraud, Conflict of Interest, Money Laundering etc;
  • Organising internal and external events from planning to execution, driving networking within the building's community;
  • Ensuring proper budget tracking and processing of invoices and requisitions.

Regulatory Change & Conduct Executive

Prudential International Assurance
Dublin
05.2021 - 10.2021
  • Part of a new team set up to aid in regulatory communications and escalations;
  • Responding to queries from regulators and liaising with stakeholders, including senior management;
  • Providing compliance advice and support for internal company-wide projects;
  • Reviewing internal multi-jurisdictional compliance policies to ensure they meet regulatory obligations and standards;
  • Managing the internal regulatory inbox to ensure prompt correspondence to regulators;
  • Monitoring regulatory changes and advancements in financial laws and regulations in an internal database;
  • Developing impactful company communications addressing key regulatory developments, ensuring clarity and compliance across the organisation;
  • Conducting Fitness & Probity background checks on individuals with key functions.

Legal & Regulatory Analyst

Corlytics
Dublin
09.2018 - 04.2021
  • Conducting legal and regulatory analysis of key regulatory publications for the financial industry;
  • Project management of multiple client projects, including working directly with a US Regulatory body to develop a regulatory search engine;
  • Leading client meetings, answering any potential queries and providing project updates to the C-Suite;
  • Being a representative of the Legal & Regulatory team in internal projects, offering advice and expertise;
  • Collaborating with the Customer Success and IT teams to ensure project deliverables and KPIs are met;
  • Creating company-wide policy documents on Product & methodologies used in internal projects.

Education

Masters - Common Law

University College Dublin
Dublin, Ireland
05-2019

Bachelor of Arts - English Literature & Linguistics

University College Dublin
Dublin, Ireland
05-2017

Skills

  • Project Management
  • Team Leadership
  • Account Management
  • Community Engagement
  • Legal Analysis
  • Regulatory Compliance
  • Cross-functional Collaboration
  • Customer Success

Languages

  • English: Native
  • Polish: Native

References

References available upon request.

Timeline

Community Lead

WeWork
10.2023 - 12.2024

Community Associate

WeWork
10.2021 - 10.2023

Regulatory Change & Conduct Executive

Prudential International Assurance
05.2021 - 10.2021

Legal & Regulatory Analyst

Corlytics
09.2018 - 04.2021

Masters - Common Law

University College Dublin

Bachelor of Arts - English Literature & Linguistics

University College Dublin

Similar Profiles

CREATE PROFILE
Antonina Bugla