Summary
Overview
Work History
Education
Skills
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Languages
Personal Information
Custom
Timeline
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Antoneta Calaku

Antoneta Calaku

London,Wandsworth

Summary

Personable and energetic Host committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding guest communication. Positive and upbeat with strong relationship-building abilities, friendly and capable of excellent team work.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Claridge's Restaurant Host

Claridge's Restaurant
London, United Kingdom
02.2024 - Current
  • Upheld professional etiquette whilst attending phone calls for table bookings or general enquiries.
  • Liaised with management on customer feedback to improve service quality continuously.
  • Monitored dining area regularly to guarantee optimal guest comfort.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Monitored dining room and guest flow to maximise table usage, minimising waiting times.

Reservations agent

Core by Clare Smyth
London, Notting Hill
07.2023 - Current
  • Answered and helped resolve enquiries via emails and phone calls daily, compiling detailed notes and promptly forwarding as required.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Acted as first point of contact for guests to resolve potential issues with reservations.
  • Maintained accurate and up-to-date records of large party bookings and VIP guests.
  • Processed payments, online bookings as well as produced finalised bills and provided receipts to guests.
  • Provided accurate waiting times and oversaw waiting lists.



Head Hostess

The Soho Hotel
London, United Kingdom
10.2021 - 07.2023
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Kept detailed payment records throughout shifts for cash and card payments.
  • Promoted process improvement by communicating guest feedback to management.

Assistant Reception Manager

Harry's Dolce Vita
London, Knightsbridge
06.2019 - 09.2021
  • Managing online and phone reservations as well as welcoming guests.
  • Enabled smooth running of operations, performing routine office support through online and in person reservations.
  • Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Screened and verified visitors identification credentials and their purpose of visit to maintain security of personnel and office environment.
  • Corresponded with clients via email, telephone or post.
  • Led seven employee training, receiving 90% positive participant feedback.

English Professor

Thalasseli Private English School
Athens
09.2016 - 05.2019
  • Teaching English as a second language to Greek and foreign students in Greece.
  • Led interesting and diverse group activities to engage students in course material.
  • Used different instructional techniques to obtain and retain student interest in subject matter.
  • Participated in student and faculty events to highlight programme offerings, engage students and increase profile on campus.
  • Worked with administrators on behavioural issues to support needs of all students.
  • Prepared and implemented lesson plans covering required course topics.
  • Guided students through exercises to challenge personal worldviews and open individual minds to different approaches.

Sales Assistant

IANOS Bookchain Store
Athens, Ermou
06.2018 - 09.2018
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Managed efficient till operations, including scanning items, processing payments and issuing receipts.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales on higher levels.
  • Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Store Supervisor

JCMax Store, JC Max Stores
Athens
01.2013 - 07.2016
  • In charge of store team members and contacting suppliers.
  • Performed weekly store security checks to verify compliance with Health & Safety policies and legislation.
  • Monitored staff behaviour, attitude, and presentation to ensure consistent compliance with company values.
  • Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
  • Coached and mentored junior retail staff to improve quality and productivity standards.
  • Utilised excellent visual merchandising and window display coordination skills to drive foot traffic.

Dental Secretary

Dr. Maria Triantafyllou
Athens
07.2012 - 12.2012
  • Booking appointments, contacting with suppliers, greeting the patients at the office and provide information about the services.
  • Collected and filed admission reports, discharge reports and coding reports to maintain thorough and accurate patient records.
  • Carried out day-to-day secretarial duties such as appointment confirmations while maintaining excellent accuracy and efficiency throughout.
  • Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimise delays.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Education

Certificate in Retail and Customer Service - OAED - Customer Service

OAED
01.2018 - 07.2018

English Teaching

Teaching English As A Second Language
09.2012 - 06.2016

Skills

  • Guest experience improvement
  • People management
  • Correspondence distribution
  • Documentation and reporting
  • Guest relations proficiency
  • Office administration
  • Organization skills
  • Performance improvement
  • Telephone skills
  • Administrative support
  • Office management
  • Verbal and written communication
  • Strategic planning
  • Group reservations management
  • Reservation coordination
  • Interactive communication skills
  • Front-of-House displays

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Languages

Greek, Albanian
Native
English
Fluent
Italian
Elementary

Personal Information

Custom

2,A2,6,C2

Timeline

Claridge's Restaurant Host

Claridge's Restaurant
02.2024 - Current

Reservations agent

Core by Clare Smyth
07.2023 - Current

Head Hostess

The Soho Hotel
10.2021 - 07.2023

Assistant Reception Manager

Harry's Dolce Vita
06.2019 - 09.2021

Sales Assistant

IANOS Bookchain Store
06.2018 - 09.2018

Certificate in Retail and Customer Service - OAED - Customer Service

OAED
01.2018 - 07.2018

English Professor

Thalasseli Private English School
09.2016 - 05.2019

Store Supervisor

JCMax Store, JC Max Stores
01.2013 - 07.2016

English Teaching

Teaching English As A Second Language
09.2012 - 06.2016

Dental Secretary

Dr. Maria Triantafyllou
07.2012 - 12.2012

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Antoneta Calaku