Anthony Young
Cork
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Level 3 Engineer
VMware Corp
Cork
07.2014 - 04.2024
- Generated technical reports for customers.
- Advised customers on use of products or services.
- Diagnosed complex problems involving multiple layers of hardware and software components.
- Provided technical support to clients in resolving their network-related problems.
- Performed root cause analysis to identify sources of latency or packet loss in the network infrastructure.
- Enforced policies around user access control based on roles within an organization's hierarchy structure.
- Troubleshooted and resolved hardware, software, and connectivity issues on various networks.
- Avoided data loss by creating back-ups of programs.
- Debugging of performance issues such as API, DB, and application.
- Expert in VMware vCloud Director and its stack from version 5.0 to 10.x.
- Provided high end support for multi national companies for their Cloud Products
Skills
Database Administration
- Customer support experience
- Strong communication abilities
- Root Cause Analysis
- Process Improvement
- Technical reporting
- System Troubleshooting
- Failure Analysis
Interests
Avid Tottenham supporter.
Keen interests in games such as Chess and other games of strategy
Enjoy traveling and experiencing other cultures
Certification
City and Guild Electronic Servicing
VMware VCP 7.0
Microsoft MCP
Certified Novel Administrator
HP Expert
Clane College Limerick Cloud computing
Timeline
Level 3 Engineer
VMware Corp
07.2014 - 04.2024
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