Anthony Hughes
Claregalway
Summary
I am a highly motivated and determined individual with many years experience in retail, sales and delivering excellent customer service. I would love to put the knowledge and skills that I have gained from my previous work experience and education to further use, and to develop and learn new skills in a professional working environment. I am driven and committed, with the ability to work to targets and deadlines. I am flexible in adapting to business needs in dynamic working environments.
Overview
15
15
years of professional experience
Work History
Bar tending and glass collection
Cuba Nightclub & Cellar Bar
- Worked as part of the promotions team.
Bank Teller
AIB
02.2016 - 10.2016
- Processing Personal and Business Banking transactions
- Working with customers to provide suitable banking options
- Taking responsibility for completing tasks and problem solving & achieving company targets
- Trusted to handle large amounts of cash and responsible for end-of-day cash counting and balancing.
Sales & Service Consultant
Wayfair Stores Ltd.
01.2014 - 09.2014
- Collaborating with management to achieve company targets
- Advising and aiding customers to choose the right product
- Ensuring unparalleled customer service, via phone and email correspondences
- Working as part of a team to solve Supplier Operations, Freight, and Partner issues
- Being proactive and taking initiative to solve problems
- Developing knowledge of systems including Cisco, Kana and internal systems
- Performing under pressure in a fast-paced environment.
Sales
O'Briens Wines
02.2011 - 12.2013
- Welcoming and advising customers in a friendly manner
- Developing valuable experience in product quality and building customer loyalty
- Ordering, stock control and processing deliveries
- Developing attractive displays and signage
- Giving advice for weddings and corporate sales
- Key-holder of premises; trusted to open and close store and prepare end of day reports/lodgements
- Achievements - Received a perfect 10/10 on three Mystery Shopper Reports in which the areas of manner, customer service, product knowledge and upselling were evaluated
- Wine quizzes were also carried out without forewarning
- On three occasions I scored 96%, 100%, 96%, respectively
- Knowledge of grape varieties, regions, producers, production, awards/press quotes and tasting notes were examined.
Wine Advisor and Sales
Harvest Wines & Off-Licence
08.2006 - 01.2011
- Guaranteed customer service and satisfaction
- Stock management; ordering and control of stock
- Completing end of day cashing up; counting cash and producing sales reports and breakdowns
- Demonstrating a strong target driven focus and maximising Key Performance Indicators (KPIs)
- Key-holder of premises and acting Assistant Manager in absence of Manager
- Achievements - Awarded WSET Intermediate Certificate in Wines & Spirits with Distinction
- Encouraged my appreciation of wine and provided a nice atmosphere to learn more about wine production, grape varietals, regions and tasting methods.
English Language Teaching Assistant
Lycée Lafayette
10.2009 - 05.2010
- Taught English to French students between the ages of 15 and 22
- Trusted to teach classes alone without supervision
- Helped students to develop a love for the English language and Irish culture.
Deli-Assistant, butchers assistant, cashier, Off-Licence, Café waiter
SuperValu
06.2001 - 08.2006
- Held many positions; Deli-Assistant, butchers assistant, cashier, Off-Licence, Café waiter.
Education
International Bachelor of Commerce with French, B.COMM INT (2.1) -
National University of Ireland, Galway
06.2011
Diplôme de Français Professionnel (Affaires) B2 / CCIP; Awarded with Merit. Awarding body: Paris Chamber of Commerce & Industry [Diploma in Professional French (Business)] -
Université d’Auvergne, Clermont-Ferrand France
06.2010
St Jarlath’s College, Tuam -
06.2003
Skills
- Full computer literacy in Microsoft Office applications
- Proficient in written and spoken French
- Proficient in web design, animation, AutoCAD
- Full drivers licence
Accomplishments
- Completed the 1000km hike of Camino de Santiago & Camino Finisterre
- 2008 Class Representative for French at NUIG
- Coached U-10’s basketball for many years at Claregalway Basketball Club
- Music and film; I play several instruments
- Sports and fitness; Member of Galway Triathlon Club and Triathlon Ireland
References
- Ms Renate Kohlmann, Managing Director, Wayfair Stores Ltd.
- Mrs Niamh O’Beirne, Store Manager, O’Briens Wines
- Mr Ruadhán Cooke, French Department, N.U.I. Galway, ruadhan.cooke@nuigalway.ie
Timeline
Bank Teller
AIB
02.2016 - 10.2016
Sales & Service Consultant
Wayfair Stores Ltd.
01.2014 - 09.2014
Sales
O'Briens Wines
02.2011 - 12.2013
English Language Teaching Assistant
Lycée Lafayette
10.2009 - 05.2010
Wine Advisor and Sales
Harvest Wines & Off-Licence
08.2006 - 01.2011
Deli-Assistant, butchers assistant, cashier, Off-Licence, Café waiter
SuperValu
06.2001 - 08.2006
Bar tending and glass collection
Cuba Nightclub & Cellar Bar
International Bachelor of Commerce with French, B.COMM INT (2.1) -
National University of Ireland, Galway
Diplôme de Français Professionnel (Affaires) B2 / CCIP; Awarded with Merit. Awarding body: Paris Chamber of Commerce & Industry [Diploma in Professional French (Business)] -
Université d’Auvergne, Clermont-Ferrand France
St Jarlath’s College, Tuam -
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