Anthony Dunne
Ballybrittas, Portlaoise
Summary
Fully Trained Barista | 6 Years Retail and Customer Service Experience | 6 months Experience as Assistant Manager | Looking for a new future career. Dedicated management trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of industry. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
1
1
year of professional experience
Work History
Barista and Sales Assistant
Bewley’s at The Portlaoise Plaza
Portlaoise
06.2024 - Current
- Performed tasks including preparing high-quality specialty beverages, serving food, and maintaining store cleanliness.
- Demonstrated adeptness in executing responsibilities with speed and accuracy, concurrently cultivating favorable customer connections.
- Enhanced cash handling skills
- Performed opening and closing shifts as needed.
- Collaborated with and mentored team members with limited knowledge in coffee preparation
- Examined stock levels, encompassing new products, to ensure operational readiness and to supply supervisors with up-to-date information for efficient ordering processes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Sales Associate
Signet Jewellers
Kildare Village
11.2023 - 05.2024
- Acquired extensive knowledge of products, facilitating engaging customer interactions and memorable experiences
- Supported the store in consistently meeting performance benchmarks and exceeding sales targets on a daily and quarterly basis.
- Streamlined administrative operations by overseeing customer correspondence for special orders/repairs and conducting proactive outreach regarding purchases. Liaised between Head Office departments to resolve stock queries, system errors, and Commercial Invoice Requests.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
Temporary Fulfillment Associate
Roody
Portlaoise
10.2023 - 11.2023
- Demonstrated efficiency in handling multiple responsibilities including label printing, packaging shipments, and distributing packages
- Handled email-based customer questions with efficiency
- Efficiently fulfilled customer orders with careful attention to detail, ensuring all packages were presented in a professional manner.
- Verified incoming stock shipments, ensuring accuracy and efficiently organizing merchandise.
- Carried out periodic stock assessments
- Labeled cartons correctly prior to shipping outbound packages.
- Packed items according to customer's specifications and requirements.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Assistant Manager
Butlers Chocolate Café
Naas
02.2023 - 07.2023
- Took charge of day-to-day café management while facilitating learning in cash banking responsibilities such as safe checks and till floating ensuring a smooth work flow.
- Established and nurtured customer connections, promptly resolving concerns and discovering potential for increased sales.
- Performed stock checks and placed orders twice a week to ensure availability of required inventory for customer satisfaction
- Collaborated with management to deliver administrative support, effectively handling diverse queries through phone and email such as Head Office Follow Ups, customer complaints, and supplier inquiries
- Verified correct placement of POS Displays and Promotions through routine Random Head Office checks.
- Performed regular checks on stock displays to ensure they were well-maintained and visually appealing to customers, including correct placement of POS displays, promotions, and updated seasonal drink menus.
- Implemented continuous staff development initiatives to uphold Company Standards, fostering knowledge and expertise among the team members.
- Communicated regularly with customers to gain insights into their needs.
Full Time Barista and Sales Assistant
Butlers Chocolate Café and Trailer
Kildare Village and Dublin City Centre
- Ensured adequate stock rotation and replenishment
- Displayed merchandise and organized inventory meticulously on shelves, displays, windows, and menu boards
- Aided customers by recommending suitable products or services based on their needs, while exploring opportunities for additional sales
- Contributed to effective payment processing and delivered high-quality customer service
- Demonstrated exceptional knowledge of HACCP protocols, consistently meeting demanding cleaning standards and responsibilities.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Sales Assistant
Vans
Kildare Village
- Ensured customers were well-informed about the latest offers.
- Kept the shop floor clean and appropriately presented, creating an inviting atmosphere for customers.
- Efficiently performed inventory replenishment tasks while also conducting customer surveys at the registers
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Education
QQI Level 5 - Pre-Nursing Studies
Inchicore College of Further Education
Dublin01.2019
Leaving Certificate Applied -
Colaiste Iosagain
Laois06.2018
Skills
- Fully Trained Barista
- Retail and Customer Service Experience
- Assistant Manager
- Cleaning and stocking the store
- Cash Handling
- Analyzing stock levels
- Exceptional product knowledge
- Maintaining performance indicators
- Providing administrative assistance
- Responding to queries via email
- Receiving deliveries and checking stock
- Supervising day-to-day duties
- Managing cash banking
- Building and maintaining customer relationships
- Addressing customer queries and concerns
- Placing stock orders
- Checking and restocking stock displays, and POS/Promotions
- Opening and closing duties
- Maintaining high-quality company standards
- Staff training
- Rotating and replenishing stock
- Advising customers
- Processing payments
- Exceptional knowledge of HACCP
- Conducting customer transactions and surveys
- Up-selling
- Team Leadership
- Time Management
- Budget Control
- Cross-Functional Teamwork
References
Available upon request.
Languages
English
First Language
Timeline
Barista and Sales Assistant
Bewley’s at The Portlaoise Plaza
06.2024 - Current
Sales Associate
Signet Jewellers
11.2023 - 05.2024
Temporary Fulfillment Associate
Roody
10.2023 - 11.2023
Assistant Manager
Butlers Chocolate Café
02.2023 - 07.2023
Full Time Barista and Sales Assistant
Butlers Chocolate Café and Trailer
Sales Assistant
Vans
QQI Level 5 - Pre-Nursing Studies
Inchicore College of Further Education
Leaving Certificate Applied -
Colaiste Iosagain
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