ANTHONY CHIGBO
Balrothery,Co. Dublin
Summary
Dedicated and organised Operations Manager and effective leader with over 6 years of experience in IT support, customer-oriented, with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Decisive and resourceful team builder versed in support, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into an operations management role within a growing organisation. Well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
Work history
Operations Manager (EU Technical Support team Lead)
US Bank Global Fund Services (Talech Point of Sale)
Dublin Docklands
07.2022 - Current
- Formulating strategy, improving team performance, procuring material, resources and securing compliance
- Planning and organizing daily activities related to production and operations
- Measuring productivity by analysing performance data, financial data, and activity reports
- Coordinating with other departments to ensure successful production operations and customer satisfaction
- Performs other related duties as required.
Tier2 Subject Matter Expert (EU Product Support Technician)
US Bank Global Fund Services (Talech Point of Sale)
Dublin Docklands
10.2021 - 07.2022
- Subject matter Expert, Monitoring and responding to the inbound queues of tickets received into the Tier 1 Escalations Inbox and Partner Escalations Inbox, engaging the Product development Team with escalated customer feedback by clarifying and quantifying customer needs, connecting with the Product development Team to provide timely and accurate responses to escalated customer feedback, engaging the Engineering Team for bug fixes by verifying and provide reproduction-steps for all bugs submitted to the Tier 2 escalations queues, determining the cause of unexpected behaviour or issues customers believe to be bugs which cannot be resolved by Tier 1 Agents, logging customer complaints resulting from escalations received
Product Support Technician
US Bank Global Fund Services (Talech Point of Sale)
Dublin Docklands
02.2020 - 09.2021
- Hardware and Software customer support, Troubleshooting, Primary point of contact for customers, handling and resolving customer inquiries via live chat, phone & email, Troubleshoot & respond in a professional & timely manner by asking the right questions and making sound judgements with product understanding, identifying patterns in customer issues, triage effectively, escalate critical issues and suggest improvements working in collaboration with the engineering, product and support operation team
Customer Service Specialist
SSE Airtricity
Leopardstown
01.2020 - 02.2020
Technical Support Advisor
Concentrix
Swords
11.2018 - 12.2019
- Logging queries and complaints of customers
- Diagnosing and solving customer service faults
- Responding to calls and call backs in timely fashion
- Following instructions in order to set up a system or fix a fault
- Making customer experience simple, personal, and brilliant
- Adhering strictly to data protection laws
- Maintaining organisation's code of conduct
- Promoting teamwork.
Sales Executive
Field Management Ireland
Dundrum
07.2017 - 08.2017
- Direct Sales, Brand Ambassador, Burgeoning campaigns, Door to door sales, Targets, Feedback.
Public Relations Officer
Luxury Seventy-Seven Limited
Lekki
11.2015 - 02.2017
- Information distribution, Representative for the company, Clientele, Meeting targets, Marketing Plans, and strategy.
Model / Brand Ambassador
Vilavis Modelling Agency
Magodo
03.2014 - 06.2015
- Runway Modelling, Billboards, Test shoots, Photo shoots, Brand Representative, Building my Portfolio, TV/Newspaper Commercials
Marketing Manager
Homaach Development Concepts Limited
Galadimawa
09.2012 - 01.2014
- Developing marketing strategies in line with company’s objectives, Coordinating marketing campaigns with sales activities, assembling a suitable marketing team, Delegating duties accordingly, Ensuring monthly targets and product sustainability, Monthly feedback.
Information and Customer Service Clerk
Delta State Local Government Council
Asaba
09.2011 - 07.2012
- Verifying and understanding of requests, answering questions, Offering assistance, Preparing routine office correspondence, reports, claims, bills, or orders
- Collection and recording of data from customers, staff, and the public.
Education
Leadership and management online certificate course -
European Institute of Leadership and management
The Complete Data Analytics Course in Excel (Online) - undefined
UDEMY
Management and Leadership (Online) - undefined
The Open University UK (Future Learn)
Bachelor of Science; Economics (BSc) - undefined
Madonna University Nigeria
High School Diploma - undefined
Kings College Lagos
Skills
- Flexibility
- Attention to detail with high level of energy
- Passion and commitment
- Logical Ability to work on own initiative
- Good Communication and Networking skills
- Management and Organisational skills
- Self-Motivated
- Quality compliance procedures
- High-pressure environments
- Strategic planning
- Time management
- Public relations
- Team building
- Knowledge of [Software]
- Communication skills
- Leadership
- Problem-solving
- Process improvement strategies
- Policies and procedures implementation
References
Available on request
Timeline
Operations Manager (EU Technical Support team Lead)
US Bank Global Fund Services (Talech Point of Sale)
07.2022 - Current
Tier2 Subject Matter Expert (EU Product Support Technician)
US Bank Global Fund Services (Talech Point of Sale)
10.2021 - 07.2022
Product Support Technician
US Bank Global Fund Services (Talech Point of Sale)
02.2020 - 09.2021
Customer Service Specialist
SSE Airtricity
01.2020 - 02.2020
Technical Support Advisor
Concentrix
11.2018 - 12.2019
Sales Executive
Field Management Ireland
07.2017 - 08.2017
Public Relations Officer
Luxury Seventy-Seven Limited
11.2015 - 02.2017
Model / Brand Ambassador
Vilavis Modelling Agency
03.2014 - 06.2015
Marketing Manager
Homaach Development Concepts Limited
09.2012 - 01.2014
Information and Customer Service Clerk
Delta State Local Government Council
09.2011 - 07.2012
Leadership and management online certificate course -
European Institute of Leadership and management
The Complete Data Analytics Course in Excel (Online) - undefined
UDEMY
Management and Leadership (Online) - undefined
The Open University UK (Future Learn)
Bachelor of Science; Economics (BSc) - undefined
Madonna University Nigeria
High School Diploma - undefined
Kings College Lagos