Anthonia Chea
Sligo,Ireland
Summary
A dedicated professional with a strong foundation in effective communication, problem-solving, and strategic thinking. Demonstrates resilience in stressful situations and excels in multidisciplinary teamwork. Proficient in basic computer knowledge and Excel, with a keen awareness of policies and quality assurance standards. Committed to maintaining a positive attitude and emotional intelligence while ensuring time efficiency and patience under pressure.
Emerging research professional eager to contribute analysis and reporting talents to growth-focused research team. Versed in research best practices and industry regulations. Strong multi-tasker with high-level critical thinking and analytical skills.
Overview
2
2
years of professional experience
Work history
Customer Advisor
Abtran
Sligo, Ireland
2024.12 - Current
- Built positive customer rapport through friendly, professional communication.
- Resolved customer complaints effectively, maintaining brand reputation.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Correctly identified customer needs, providing tailored, personalized guidance to ensure outstanding customer experiences.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Offered prompt solutions to maintain customer satisfaction.
Customer Service Representative
Eir
Sligo, Ireland
2023.08 - 2024.07
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Adhered strictly to policies and procedures, such as compliance to Data Protection laws, for continued company compliance
Education
Bachelor of Science - Pharmaceutical Science and Drug Development
Atlantic Technological University
Sligo 2022.09 -
Skills
- Effective communication
- Positive attitude
- Basic computer knowledge
- Problem-solving
- Time efficiency
- Resilience in stressful situations
- Emotional intelligence
- Patience under pressure
- Policy awareness
- Strategic thinking
- Multidisciplinary teamwork
- Excel proficiency
- Quality Assurance
Affiliations
- Volunteer Director for loveandcareforpeople Ireland
Accomplishments
Pope John Paul II Award
References
References available upon request.
Timeline
Customer Advisor
Abtran
2024.12 - Current
Customer Service Representative
Eir
2023.08 - 2024.07
Bachelor of Science - Pharmaceutical Science and Drug Development
Atlantic Technological University
2022.09 -