Anshika Verma

Highly organized, process‑driven professional with 2+ years’ experience in regulated utility operations (Capita — client: Bord Gáis Energy), now targeting a Virtual Office Administrator role. Skilled in diary/inbox management, calendar coordination, and remote meeting support (agendas, minutes, action tracking) to keep fast‑moving teams on schedule. Excellent documentation discipline; proficient in spreadsheets and reporting, comfortable creating trackers and accurate records while handling confidential information with discretion. Proficient in Google Workspace, Excel and Zoom; self‑motivated, detail‑focused, and dependable in a remote‑first environment.

• Successfully organized and supported multiple webinars, seminars, and team events, ensuring seamless coordination, scheduling, and documentation.
• Created lesson plans and manuals that improved the learning experience for students and made teaching more effective.
• Appreciated by team leaders for being reliable, detail-oriented, and for improving overall team performance.
• Solved customer complaints clearly and calmly, helping build trust and keeping customer satisfaction high.
• Conducted in-depth complaint data analysis, identifying patterns and root causes, which led to improved workflows and proactive corrective actions.
• Carefully reviewed and corrected documents and reports to ensure they were error-free and up to quality standards.
• Known for strong attention to detail and multitasking ability, helping teams stay on track with deadlines and daily operations.