Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AnnMarie Byrne

Dublin

Summary

Dedicated and adaptable professional with over 20 years of experience in fast-paced corporate environments. Proven ability to lead teams and foster collaboration to achieve organizational goals. Strong work ethic complemented by excellent communication skills and a proactive approach to problem-solving. Committed to continuous learning and contributing effectively within dynamic teams. Proven ability to guide high-performing teams in surpassing objectives, leveraging expertise in process improvement and people management to enhance operational efficiency and team collaboration.

Overview

14
14
years of professional experience

Work History

Director of Global Operations

PayPal
Dublin
04.2021 - 10.2024
  • Oversaw establishment of leadership strategies for worldwide customer service operations in EMEA, NA, and APAC.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Guided cross-functional units in crafting effective responses to complex scenarios through standard operating procedures.
  • Maximized operational efficiency by executing comprehensive plans in line with cost reduction goals and objectives.
  • Led and developed high-performing teams spanning multiple levels within the organization.
  • Ensured compliance with all relevant regulations, policies and procedures.

Senior Manager Customer Operations

PayPal
Dublin
03.2013 - 04.2021
  • Managed and supported directors, VPs, and operational teams for nine years.
  • Attained progressive career advancements with three promotions to reach a Senior Leadership role.
  • Monitored the performance of staff to identify areas for improvement and provide feedback on a regular basis, which improves all areas of customer service and employee engagement.
  • Managed employee relations issues such as grievances, complaints, or disputes.
  • Analyzed employee data to identify trends in turnover, absenteeism, and productivity to ensure a more efficient and cost-effective strategy was implemented based on my recommendations.
  • Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
  • Evaluated employee performance through regular reviews and provided feedback on areas of improvement.
  • Drove achievement of company goals through performance analysis and actionable strategies.

Team Leader - Service Delivery

PayPal
Dublin
11.2010 - 03.2014
  • I was promoted twice in three years, accelerating my leadership journey while gaining practical, hands-on operational experience.
  • Selected for secondment as Contingency Manager after notable achievements at the Team Leader level.
  • Tracked key performance indicators associated with service delivery operations in order to measure success against goals.
  • Coordinated training sessions for new hires as well as ongoing development opportunities for current employees.
  • Partnered with Training and Development to embed new cadence and structure to the day to enhance service activities and improve customer experience.
  • Consistently achieved and exceeded company goals and objectives, from servicing KPIs to performance metrics.

Education

Diploma - Executive Coaching

Griffith College Dublin
Dublin
03-2016

Skills

  • People management
  • Operations management
  • Coaching and mentoring
  • Team management
  • Market analysis
  • Performance management
  • Budget management
  • Time management
  • Visionary leadership
  • Team collaboration
  • Hiring and retention
  • Multitasking and organization
  • Process improvement

Accomplishments

  • Completed a top talent program for managers at PayPal called the Emerging Leaders Program in July 2016, traveled to San Jose for a 4-week intense leadership course
  • Completed a critical relocation assignment to APAC in Nov 2011 to operationalized model team restructure to global operations.
  • Seven recognition awards received for impact on special projects & leadership contributions from 2010 to 2024.

Timeline

Director of Global Operations

PayPal
04.2021 - 10.2024

Senior Manager Customer Operations

PayPal
03.2013 - 04.2021

Team Leader - Service Delivery

PayPal
11.2010 - 03.2014

Diploma - Executive Coaching

Griffith College Dublin

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