Annemarie Daveau
Carbury
Summary
Hardworking employee with customer service, multitasking and time management abilities. Motivated to giving every customer a positive and memorable experience. I enjoy resolving issues within set time limits to maximise positive results. Reliable team player with positive attitude.
Fluent French speaker.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Care Team - Managed Care Services
ResMed PEI
02.2023 - Current
- Responding & assisting patients with device, mask & non clinical queries
- Liaising with internal departments including Warehouse, Nurse & Financial teams to resolve patient issues
- Providing support to the Nurse team, placing patient orders and updating mask & device allocations
- Providing quotes & requesting PO's from HSE regional offices.
Stock & Logistics Administrator
Equilume Ltd
01.2020 - 02.2023
- Processing customer orders & responding to customer account queries
- Organising shipments and managing warehouse stock in Ireland and international warehouses
- Stock level management & preparation of month end reports for CEO
- Reconciling stock movements for each warehouse, stock out, incoming stock & territory managers allocations.
Customer Service Agent & Shift Leader
Lidl Ireland HQ
02.2015 - 08.2018
- Sustain an extremely high level of skills centered on sophisticated customer handling and excellent communication through inbound customer queries via phone/email/letter
- Provide a quick and thorough understanding of customer priorities
- Understand customer needs & act with the customer in mind
- Establish relationships and closely coordinate with my team, supervisor, manager and various other sectors of the business - Purchasing, Legal & Audit
- Achieve Metric driven targets as set out by the business
- Secure handling of customer data in line with Data Protection Law.
Senior Fund Administrator - Investor Relations Group
Citco Fund Services Limited IFSC
08.2004 - 08.2012
- Key contact within the team for client & investor queries that may arise
- Supervise & sign off on trades-subscriptions, redemptions etc
- Final checks on reporting & registers before releasing to Investment Managers
- Ensure that policies & procedures are adhered to on a daily basis
- Train & mentor new team members to develop depth & breadth of knowledge
- Actively participate & organise team meetings
- Undertake project work, present findings & discuss feedback
- Processing trade instructions received from existing & new investors
- Releasing monthly statements & payment orders via treasury team
- Preparation final reports & trade packs for sign off by supervisor
- Requesting AML documentation in line with current requirements
- Respond to investor queries by phone, email.
English Teaching Assistant
Le Jardin Enchante
Perpignan, France
08.2003 - 08.2004
- Responsible for the teaching of English to children between the ages of 2 & 6 in a private bi-lingual school
- Preparation & organisation of lessons and monthly work folders for the children.
Office Manager
SARL Winemakers
Narbonne, France
- Ensuring the day to day planning for director: organising appointments, booking travel arrangements, typing reports
- Preparation of customer bills and requested documentation for clients in Britain, Chile, Spain and Georgia
- Dealing with customer queries, typing reports, following up on payments with clients
- Cash handling and reconciling on a daily basis.
Education
National Diploma in International Business & Languages -
Institute of Technology Tralee
01.2002
Leaving Certificate -
St Joseph's Secondary School
01.1998
Advanced/Higher Certificate in International Business -
University of Rennes, Rennes France
Skills
- Customer Relations
- Administration and Reporting
- Problem-solving abilities
- Attention to detail
- Excellent Communication
- Professionalism
- Task Prioritisation
- Reliability
Certification
- PHECC First Aid Responder
- PHECC - Cardiac First Responder
- AED Training Certificate
Timeline
Customer Care Team - Managed Care Services
ResMed PEI
02.2023 - Current
Stock & Logistics Administrator
Equilume Ltd
01.2020 - 02.2023
Customer Service Agent & Shift Leader
Lidl Ireland HQ
02.2015 - 08.2018
Senior Fund Administrator - Investor Relations Group
Citco Fund Services Limited IFSC
08.2004 - 08.2012
English Teaching Assistant
Le Jardin Enchante
08.2003 - 08.2004
Office Manager
SARL Winemakers
National Diploma in International Business & Languages -
Institute of Technology Tralee
Leaving Certificate -
St Joseph's Secondary School
Advanced/Higher Certificate in International Business -
University of Rennes, Rennes France
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