Anne Marie Anderson
Moone,Co Kildare
Summary
I possess exceptional interpersonal, communication and decision-making skills.
I have a proactive can-do approach and a positive attitude.
I have over 20 years experience in customer service and administration, managing front desk operations and ensuring smooth communication in a fast paced environment.
I am proficient in a number of office management systems including Microsoft office, Word, Excel, Guestline.
I am equally comfortable working as part of a team or on my own initiative.
Overview
16
16
years of post-secondary education
21
21
years of professional experience
Work history
Reception Supervisor/ Office Administrator
Kilkea Castle Golf Resort
Kilkea Co. Kildare
2025.09 - Current
- Organising and maintaining member and society databases.
- Managing correspondence with professionalism and confidentiality.
- Handling guest queries both on-line and in person in a friendly and efficient manner.
- Manage daily operations while liaising with other departments
- Created an organised work environment for efficient task completion.
- Handled cash transactions accurately, reducing accounting errors at the end of each shift.
- Coordination of internal communications.
- Oversee inventory management to avoid any shortage or excess stock issues.
Phone Banking and Branch Support
AIB
Naas, Co Kildare
2008.01 - 2025.09
- Senior Customer Service Advisor
- Responding accurately and efficiently to callers and resolving their queries in a timely manner.
- Dealing with customers sensitive information with confidentiality while strictly adhering to GDPR and Data Protection guidelines
- Strong interpersonal skills including active listening
- Working with management to meet deadlines and reach targets
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy and enthusiasm in fast-paced environment.
Supervisor of cosmetics department
Debenhams
Newbridge Co. Kildare
2006.01 - 2008.01
- Management of staff
- Responsibility for staff rota
- Liaising and working with store manager to maintain and improve in-store standards.
- Dealing with staff issues and facilitating staff training
- Attending monthly management meetings, reporting sales and reviewing performance
- Assisting customers and resolving any issues in a professional manner
Education
St Laurences N.S
Crookstown 1984.01 - 1992.01
St Kevins
Dunlavin, Co. Wicklow 1992.01 - 1998.01
Diploma of Higher Education - ITEC and CIBTAC Beauty Therapist
Carlow Institute of Further Education
2001.01 - 2003.01
Skills
- Friendly professional Manner
- Multi-Tasking capability
- Time efficiency
- Office administration
- Brand ambassador
- Deadline adherence
- Multi-Tasking capability
- Telephone etiquette
- Schedule coordination
- Initiative taking
- Communication skills
- Attention to Detail
- Decision making
- Proactive approach
REFEREES
Available on request
ABOUT ME
I am a mother of 3 boys, Two are attending St Mary's Knockbeg College and my youngest is going into sixth class in Primary school. I am actively involved in my local GAA club and community. I am a people person with a positive can-do attitude. I enjoy new challenges, gaining new skills and meeting new people.
Timeline
Reception Supervisor/ Office Administrator
Kilkea Castle Golf Resort
2025.09 - Current
Phone Banking and Branch Support
AIB
2008.01 - 2025.09
Supervisor of cosmetics department
Debenhams
2006.01 - 2008.01
Diploma of Higher Education - ITEC and CIBTAC Beauty Therapist
Carlow Institute of Further Education
2001.01 - 2003.01
St Kevins
1992.01 - 1998.01
St Laurences N.S
1984.01 - 1992.01