Anne-Marie Croghan
Roscommon,RN
Summary
Bringing experience from fast-paced optical environment with focus on client care and product knowledge. Adept at managing multiple tasks, assisting clients, and providing detailed product information. Seeking to transition skills in customer service and technical product knowledge into new field to achieve impactful results.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Specsavers
02.2023 - Current
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed the clinic and delegated tasks to ensure the smooth running of appointments.
- Conducted thorough pre-testing for optometrist examinations.
Sales Assistant
Quiz
09.2022 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Department Supervisor
Burgess Department Store
09.2021 - 09.2022
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns, and refunds.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Leaving Certificate -
Roscommon Community College
Ardnagh, Roscommon05.2020
Skills
- Flexible and resourceful
- Customer service
- Fast learner
- Organized
- Multitasking
- Team player
- Self motivation
- Attention to detail
- Reliability
- Communication
- Problem solving
- Time management
Timeline
Optical Assistant
Specsavers
02.2023 - Current
Sales Assistant
Quiz
09.2022 - 11.2022
Department Supervisor
Burgess Department Store
09.2021 - 09.2022
Leaving Certificate -
Roscommon Community College
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