Anne Doran
South Douglas Road, Cork
Summary
Experienced Staff Officer with a focus on enhancing customer experience and operational efficiency at HSE South. Skilled in project workflow improvements, relationship building, and policy compliance. Proficient in data entry and communication, aspiring to advance in customer service and operational management.
Overview
24
24
years of professional experience
Work History
Staff Officer
HSE South, Civil Registration Office
Cork
07.2024 - Current
- Compile and preserve comprehensive records of vital statistics within the Republic of Ireland.
- Oversee daily project workflows to ensure punctual completion.
- Streamline daily project workflows to ensure punctual completion.
- Engage in customer dialogue to comprehend needs, and address issues.
- Resolve customer inquiries swiftly, enhancing customer satisfaction.
- Ensure compliance with office policies and procedures.
- Executed administrative tasks, including filing and email management, to support office operations.
Administrative Officer
HSE South, Civil Registration Office
Cork
03.2001 - 07.2024
- Compile and preserve comprehensive records of vital statistics within the Republic of Ireland.
- Resolve customer inquiries swiftly, enhancing customer satisfaction.
- Ensure compliance with office policies and procedures..
- Execute administrative tasks, including filing and email management, to support office operations.
- Streamlined daily project workflows to ensure punctual completion.
Education
Diploma - Social And Pyschological Health Studies
University College Cork
Cork10-2025
ACE - Certificate of Mental Health in The Community
University College Cork
Cork11-2023
Diploma - Business Administration & Office Skills
Cork College of Commerce
Cork06-2001
Leaving Certificate -
Christ King Secondary School
Cork08-1999
Skills
- Project Management
- Policy Compliance
- Customer Service Enhancement
- Administrative Efficiency
- Task delegation
- Work coordination
- Emergency response
- Crisis intervention
- Rule enforcement
- Collaboration
- Communication
- Leadership
- Critical thinking
- Conflict resolution
- Flexible and adaptable
- Dependable and responsible
- First Aid, CPR, and Mental Health First Aid
Affiliations
- Poet
- Walking - completed many Caminos
- Philatelist, especially in First Day Covers
- Passionate about music, regularly attending concerts
- Avid reader with a keen interest in non-fiction and classic novels
Timeline
Staff Officer
HSE South, Civil Registration Office
07.2024 - Current
Administrative Officer
HSE South, Civil Registration Office
03.2001 - 07.2024
Diploma - Social And Pyschological Health Studies
University College Cork
ACE - Certificate of Mental Health in The Community
University College Cork
Diploma - Business Administration & Office Skills
Cork College of Commerce
Leaving Certificate -
Christ King Secondary School
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