ANNE CROWLEY
Midleton
Summary
Experienced Manager with proven background in hospitality industry. Demonstrated skills in overseeing daily operations, ensuring optimal guest satisfaction and managing team effectively.
Overview
8
8
years of professional experience
Work History
Accommodation Manager
Bayview Hotel
Ballycotton
06.2021 - 01.2024
- Supervised, trained, evaluated, and scheduled staff
- Ensured that all guest rooms were properly maintained, cleaned and stocked with necessary supplies
- Ordered cleaning supplies, linens, chemicals, and amenities
- As needed
- Performed quality control inspections for guest rooms and public areas
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times
- Developed and implemented housekeeping policies and procedures to ensure efficient operations
- Facilitated communication between departments to ensure smooth workflow
- Managed check-ins and departures, provided information on hotel services
- Processed payments, issued receipts, and provided hotel information
- Responded to customer queries and complaints to promote overall satisfaction.
Deli Supervisor
Euro Spar
Whitegate
03.2016 - 01.2024
- Prepare and assist with food preparation.
- Followed food safety procedures when handling, storing, and preparing food items, and equipment maintenance.
- Followed and maintained Food Safety/HACCP Management System.
- Inventoried stock regularly to ensure accurate ordering levels were maintained.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Replenished merchandise in display cases as needed.
- Performed opening and closing duties, such as restocking supplies, cleaning work areas, and checking expiration dates on products.
Facilities Manager
Ace Facilities Management
Whitegate
- Recruiting and engaging the cleaning team, with a focus on enhancing the guest experience
- Building the operating model, including cleaning regimes
- Investigating guests' complaints
- Creating schedules and training employees
- Managing timesheets and payroll issues
- Ensuring all equipment is properly maintained
- Maintaining inventory levels of cleaning supplies and ordering supplies as needed
- Conducting regular employee evaluations to assess performance and provide feedback
- Training new employees on company policies and procedures, including health and safety regulations
- Reviewing the work performed by staff to ensure that it meets quality standards.
Education
Wages and Payroll -
St. Colman's Community College
Banking and Credit Union -
College of Commerce
Certificate in Travel & Tourism
Skills
- Excellent time Keeping Skills
- Organization, Planning and scheduling skills
- Ability to communicate effectively to build relationships
- Proven experience in leading and supervising
- Problem-solving and decision making skills
- Team management and professional development skills
- Able to organize, plan and juggle multiple priorities to maximise productivity
- Excellent analytical, communication and interpersonal skills with the capacity to work successfully with people at all levels of an organization
- Ability to work effectively independently and as part of a team to exceed goals
References
References available on request
Timeline
Accommodation Manager
Bayview Hotel
06.2021 - 01.2024
Deli Supervisor
Euro Spar
03.2016 - 01.2024
Facilities Manager
Ace Facilities Management
Wages and Payroll -
St. Colman's Community College
Banking and Credit Union -
College of Commerce
Certificate in Travel & Tourism
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