Annamaria Ondicova
Carlow
Summary
Resourceful Assistant known for high productivity and efficiently completing tasks. Specialize in time management, problem-solving, and communication skills. Excel in environments requiring ability to effectively prioritize work and manage complex schedules. Known for strong interpersonal skills, adaptability, and capability to thrive under pressure.
Overview
4
4
years of professional experience
Work History
Retail Betting Assistant
PaddyPower
Carlow
03.2024 - Current
- Greeted visitors, clients and guests in a professional manner.
- Assisted customers with understanding the rules of betting and placing their wagers correctly
- Responsible for balancing cash drawers at the beginning and end of shifts.
- Answered customer inquiries about betting options, payouts, and other related topics.
- Monitored incoming sporting events to ensure accuracy of bet results.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Inspected betting slips for any discrepancies or errors before paying out winnings.
- Developed an extensive knowledge of odds, sports teams, and individual players to better assist customers with their wagering decisions.
- Operated computerized systems used for tracking bets and managing finances.
- Calculated potential winnings based on current sports scores or outcomes using mathematical formulas.
- Followed state laws regarding gambling activities while on duty.
Sales Assistant
Villa (Bestseller)
Carlow
03.2023 - 09.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Accounting Assistant
Tullys Travel Agency
Carlow
03.2022 - 03.2023
- Received, processed and reconciled invoices in financial management system and generated timely payments
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Gathered banking transactions and recorded activity in Excel format to maintain consistent documentation
- Monitored accounts receivable, accounts payable and banking reconciliation and disbursements to manage daily bookkeeping functions
- Communicated with vendors and clients via email and phone to facilitate timely payments and reduce outstanding accounts receivable balances
Betting Clerk
Boylesports
Carlow
06.2021 - 03.2022
- Monitored amounts of money placed on race entrants to minimise potential errors
- Verified the identity and account balances of betting agency customers to ensure strict 21 and over compliance
- Effectively checked bet details and numbers on winning betting tickets against those in betting ledgers and electronic records, promptly paying out money on winning tickets
- Monitored AV equipment to ensure bets and events were shown correctly
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
NFQ Level 5 - Travel Tourism & Business
Carlow Institute of Further Education
Carlow, Ireland 06-2021
Leaving Certificate -
St Leo’s College
Carlow, Ireland 05-2020
Skills
- Cash handling
- Customer service
- Microsoft Office Suite
- Verbal and written communication
- Product and service sales
- Client interaction
Languages
English
First Language
Slovak
Proficient (C2)
C2
Czech
Proficient (C2)
C2
Timeline
Retail Betting Assistant
PaddyPower
03.2024 - Current
Sales Assistant
Villa (Bestseller)
03.2023 - 09.2023
Accounting Assistant
Tullys Travel Agency
03.2022 - 03.2023
Betting Clerk
Boylesports
06.2021 - 03.2022
NFQ Level 5 - Travel Tourism & Business
Carlow Institute of Further Education
Leaving Certificate -
St Leo’s College