Annalene Nikles
Saggart Dublin
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
14
14
years of professional experience
Work History
Royalties Clerk
Golden Fried Chicken
Johannesburg, South Africa
02.2015 - 11.2023
- Utilized computer software programs to create reports, labels, forms.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Coordinated company records and resources to assist team members with special projects.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Scanned documents into digital formats ensuring accuracy of content.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry tasks to update customer accounts records.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Assisted customers with inquiries and complaints in a professional manner.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Verified accuracy of all paperwork prior to submission for processing.
- Contacted customers regarding account updates and potential problems.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Accounts Clerk
Lincoln Bros
Brackendowns, South Africa
02.2013 - 06.2014
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Coordinated with external auditors regarding company's financial records.
- Reconciled bank accounts on a daily basis.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Accounting Clerk
Decisions Gifts
Honeydew, South Africa
03.2010 - 11.2012
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Resolved customer inquiries regarding bills and payments.
- Managed accounts accurately through detailed revenue reporting.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Used [Software] to track accounting information, resulting in significant reduction in financial discrepancies.
- Performed bookkeeping and accounting consulting services.
- Processed invoices, payments, and statements in a timely manner.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Processed both outgoing and incoming payments and invoices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Grade 12
President High School
Ridgeway12-1985
Skills
- Bookkeeping
- File Maintenance
- Administrative Support
- Processing Mail
- Administrative Tasks
- Fine Collection
- Scanning and Copying
- Cash Handling
- Customer Satisfaction
- Verbal and Writing Communication
- Telephone Etiquette
Affiliations
- Hard working
- Attention to detail
- Work well with others
- Making sure deadlines are completed
- Work well under stressfull situations
Timeline
Royalties Clerk
Golden Fried Chicken
02.2015 - 11.2023
Accounts Clerk
Lincoln Bros
02.2013 - 06.2014
Accounting Clerk
Decisions Gifts
03.2010 - 11.2012
Grade 12
President High School
Similar Profiles
Gena HuffGena Huff
Shift Leader at Golden Fried ChickenShift Leader at Golden Fried Chicken
Pravinthan SivapalanPravinthan Sivapalan
Restaurant Cashier and General Assistant. at Leighton Fried ChickenRestaurant Cashier and General Assistant. at Leighton Fried Chicken
Elwin DavidElwin David
Cook at Seoul Fried ChickenCook at Seoul Fried Chicken