Summary
Overview
Work History
Education
Skills
Timeline
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Anna Stone

Anna Stone

Spencer,WI

Summary

Experienced sales professional with expertise in customer solutions, team leadership, and operational excellence. Adept at identifying customer needs, providing informed product recommendations, and fostering loyalty. Skilled in training teams, streamlining workflows, and ensuring quality in paint and coatings, including custom-tinting. Excels at building trust, resolving challenges, and delivering results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Assistant Department Manager, Wallcoverings

Menards
09.2023 - Current
  • Specialized in qualifying customer needs by actively listening and asking targeted questions, then educating customers on the best solutions for their specific projects.
  • Skillfully guided customers toward appropriate products, often transforming initial misconceptions into confident, informed decisions, while fostering trust and satisfaction.
  • Performed independent product testing and engaged with contractors and DIY professionals to gather insights on preferred products, common issues, and effective solutions, improving customer recommendations.
  • Consistently exceeded sales targets in the paint department each year by educating customers, addressing misconceptions, and building trust in the product selection process.
  • Maintained solid relationships with vendors and suppliers to resolve inventory discrepancies and ensure consistent stock levels.
  • Partnered with sales representatives to keep displays relevant and visually appealing, aligning with customer trends and needs.
  • Oversaw the quality and timeliness of customer service at the custom-tinting desk, producing over 1,000 gallons of custom-tinted products weekly.
  • Led daily operations for a team of 3-7, including task delegation, training updates, and ensuring smooth workflows.
  • Designed and delivered product-specific training during staff meetings, equipping team members with the knowledge to better assist customers and improve sales outcomes.

Retail Sales Associate, Wallcoverings

Menards
04.2022 - 09.2023
  • Stocked and organized shelves and aisles to maintain a clean, customer-friendly environment.
  • Assisted customers by identifying their needs and recommending products that matched their preferences and budgets.
  • Ensured inventory accuracy and proactively communicated necessary adjustments to management.
  • Addressed customer concerns and complaints with professionalism, escalating complex issues to management as needed.

Flexographic Press Operator

Wausau Coated Products
11.2018 - 04.2022
  • Managed precise press operations, maintaining tolerances within 1/32 of an inch to ensure exceptional quality control and customer satisfaction.
  • Performed setup and teardown of press and packaging lines between jobs, optimizing efficiency and reducing downtime.
  • Led a small team of 1-3 helpers, fostering collaboration and resolving interpersonal conflicts to maintain a productive work environment.
  • Operated forklifts and prong lifts to transport materials safely and efficiently.
  • Communicated effectively with management and other teams to meet tight deadlines and coordinate shared equipment usage.
  • Maintained detailed documentation of quality control processes and production records to support accuracy and compliance.

Head of Housekeeping Services

Primrose Retirement Community
09.2012 - 11.2018
  • Led proactive quality control measures to ensure exceptional service and client satisfaction.
  • Specialized in resolving customer complaints, consistently identifying underlying needs, and turning difficult situations into positive experiences.
  • Managed supplies efficiently, maintaining appropriate inventory levels and reducing waste.
  • Ensured compliance with SDS standards and chemical safety protocols through regular training and audits.
    Interviewed and hired qualified candidates to build a reliable and skilled team.
  • Designed and implemented disease containment protocols, prioritizing health and safety.
  • Provided maintenance and kitchen staff support as needed, demonstrating versatility and problem-solving abilities.
  • Maintained certifications in CPR, BLS, and bloodborne pathogen safety, ensuring preparedness for emergency situations.

Hotel Housekeeping

The Courtyard by Marriott
08.2011 - 11.2012
  • Completed assigned tasks promptly, consistently meeting or exceeding management expectations for quality and timeliness.
  • Documented and securely handled personal items left behind by guests, ensuring proper return procedures were followed.
  • Communicated effectively with the front desk and management to address and resolve issues encountered during daily operations.

Education

Specialized Training & Certifications

Information Technology, User Experience Design

North Central Technical College
Wausau

Skills

  • Customer Solutions – Expertise in identifying needs, educating customers, and recommending tailored product solutions
  • Product Knowledge – In-depth understanding of paint and coatings, including custom-tinting and staff training
  • Relationship Building – Skilled in resolving customer concerns and fostering lasting trust
  • Team Leadership – Proven ability to manage teams, delegate tasks, and train staff effectively
  • Detail-Oriented – Strong focus on quality control, precision, and operational accuracy
  • Operational Efficiency – Experience streamlining workflows and coordinating with vendors and management to meet goals

Timeline

Assistant Department Manager, Wallcoverings

Menards
09.2023 - Current

Retail Sales Associate, Wallcoverings

Menards
04.2022 - 09.2023

Flexographic Press Operator

Wausau Coated Products
11.2018 - 04.2022

Head of Housekeeping Services

Primrose Retirement Community
09.2012 - 11.2018

Hotel Housekeeping

The Courtyard by Marriott
08.2011 - 11.2012

Specialized Training & Certifications

Information Technology, User Experience Design

North Central Technical College

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Anna Stone