Summary
Overview
Work history
Education
Skills
Hobbies and Activties
Timeline
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Anna Stefanova

Dundee,Scotland

Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of achieving results whilst working with limited resources.

Engaging operations supervisor with established talents in problem solving, Adaptable individual with skills in problem solving,logical reasoning. Conversational in Bulgarian and English. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

1
1
year of professional experience

Work history

LEVEL 3 SUPERVISOR

Amazon Logistics
Dundee,Scotland
12.2024 - Current
  • Encouraged sharing the workload amongst the SA to promote teamwork, as well as taking part in the workload to showcase that we are all one team.
  • Managed challenging behaviour from DP's and DA's by staying calm and
  • Set up and supported associates with task equipment and resources.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Motivated and trained employees to maximize team productivity.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, and supervising the work of our hybrid team.
  • Examined problem-solving strategies, highlighting development opportunities to improve organizational operations.
  • Briefed team on productivity targets and process changes.
  • Ensure customer satisfaction by ensuring that there is not packages left behind as well as ensuring any late line haul is processed and dispatched if and whenever possible with the resources I had.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Managed daily operations to increase productivity.

Interim shift managers AM

Amazon Logistics
Dundee,Scotland
10.2024 - 12.2024
  • Reacted to operational demand by working flexibly and taking on additional projects.
  • Met standards set in agreed operational procedures and statutory requirements.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Upheld company standards by monitoring performance against key metrics.
  • Boosted morale through recognition of outstanding performance and achievements.
  • Collaborated with other managers to align department goals with overall business strategy.
  • Ensured smooth operations by effectively scheduling team members.
  • Ensured compliance with health and safety regulations enhancing workplace safety.

Interim SMDO

Amazon Logistics
Dundee,Scotland
08.2024 - 10.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Scheduled regular meetings for progress monitoring and feedback collection.

Education

Bachelor of Arts - Social Work

Dundee University
Dundee, Scotland
06.2018

Higher National Certificates - Social Care

Dundee and Angus College
Dundee, Scotland
06.2014

Skills

  • Individual and group instruction
  • Warehouse equipment knowledge
  • Logistics planning
  • Performance management and coaching
  • QA standards and procedures
  • Routing
  • Logical reasoning
  • Excel proficiency
  • Prioritization and time management
  • Microsoft Office proficiency
  • Team player
  • Heavy manual lifting
  • Scanning device operation
  • Self-motivated

Hobbies and Activties

Part of my passions is that I enjoy going on walks, either hiking up a steep hill or just relaxing walk in the park.

Arts and crafts is big part of my day-to- day life after work, which helps me to relax and be ready for the next fast paced day at work.

I enjoy taking care of my many plants which i have acquired trough continuously propagating and sawing , as well as sharing some of the plants with my friends.

Timeline

LEVEL 3 SUPERVISOR

Amazon Logistics
12.2024 - Current

Interim shift managers AM

Amazon Logistics
10.2024 - 12.2024

Interim SMDO

Amazon Logistics
08.2024 - 10.2024

Bachelor of Arts - Social Work

Dundee University

Higher National Certificates - Social Care

Dundee and Angus College

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Anna Stefanova