ANNA SOLTYSIAK
COWDENBEATH
Summary
Reliable Area Manager with a successful track record of operating in high-volume, fast-paced environments. Skilled at leading teams to meet objectives within stringent timelines while promoting inclusivity. An empowering leader with over 5 years of management experience, demonstrating superior communication and collaboration skills.
Overview
13
13
years of professional experience
Work History
Area Manager
Amazon Ltd
10.2019 - Current
- Responsible for overseeing various shifts and departments, processing over 65,000 units while managing over 120 employees, including up to 4 direct Leads.
- Cultivated a culture of safety and well-being, overseeing and driving initiatives to uphold high standards in operational excellence.
- Analyzed performance metrics and implemented changes to maintain quality and productivity at optimal levels.
- Conducted deep dives into department-specific metrics, driving internal performance improvements.
- Collaborated with management colleagues to standardize shift practices and enhance overall operational efficiency.
- Mentored and served as a role model to new managers, guiding them in best practices for team management, operational excellence, and professional development opportunities.
- Assessed reports to evaluate performance, develop targeted improvements, and implement necessary changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting network best practices.
- Ensured compliance with all relevant policies, maintaining detailed records and documentation.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and developed actionable growth plans.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to consistently achieve company goals and exceed targets while fostering a positive work environment.
Team Lead
Amazon Ltd
04.2016 - 10.2019
- Played a crucial role in ensuring timely and high-quality fulfillment of customer orders at Amazon's Fulfillment Center.
- Managed daily shifts, overseeing administrative tasks such as job allocation and monitoring associate productivity, quality, and safety.
- Mentored and guided associates to meet customer expectations by adhering to standard work practices, while prioritizing safety and quality.
- Monitored and maintained quality standards, implementing action plans as needed to address any deviations.
- Developed and implemented training and development plans to enhance associates' skills and performance.
- Conducted regular 4M and 5S audits at workstations, ensuring compliance with safety and efficiency standards.
- Acted as a stand-in for the Area Manager when necessary, demonstrating versatility and readiness to take on additional responsibilities.
Customer Service Consultant
F.H.U. LUX Szczecin
10.2011 - 07.2013
- Corresponded with customers, providing excellent service and addressing inquiries related to the company's products and services.
- Conducted sales presentations and effectively promoted company products to customers, consistently meeting and exceeding sales targets.
- Resolved customer complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction.
- Negotiated with customers to achieve favorable outcomes while maintaining positive relationships.
- Prepared detailed sales reports, demonstrating sales performance and contributing to strategic planning.
- Managed general administrative duties, including photocopying, filing, and data entry, maintaining organized and efficient office operations.
- Operated computer systems and switchboard, handling incoming and outgoing communications effectively.
- Monitored stationery stock levels and facilitated reordering as necessary to ensure smooth office functioning.
- Handled incoming and outgoing mail, including distribution and collection processes, contributing to efficient mail management.
- Upheld high standards of customer service in all interactions, ensuring a positive and professional experience for customers.
Education
Course - English For Speakers of Other Languages
Adam Smith College
Kirkcaldy01.2014
Bachelor Degree - Business Management
Adam Janski Academy of Management
Szczecin01.2013
High School Diploma in Economics -
Technical Secondary School of Economics
01.2009
Skills
- Monitoring and Evaluation
- Leadership and Team Management
- Brainstorming Ideas
- Operations Improvement
- Team Building Practices
- Staff Supervision
- Decision-Making
- Productivity
- Improvements
- Action Plans
- Operational Excellence
- Process Improvement
- Change Management
- Customer Service
- Relationship Building and Management
- Team Development
- Talent Review
- Employee Scheduling
- Operations Management
- Goals and Performance Management
- Strategic Planning
- Driving License
- MS Office
Accomplishments
- Diversity, Equity, and Inclusion DEI, I am most proud of launching an affinity group within Diversity, Equity, and Inclusion DEI at our fulfillment center in 2023. This initiative successfully engaged stakeholders across both night shift and day shift, promoting an inclusive atmosphere within the workplace. Additionally, I planned and executed three site-wide events, each attended by over 350 associates and their families, fostering a sense of community and belonging.
- Associate Safety Committee ASC, I am most proud of spearheading the relaunch of the Associate Safety Committee ASC at our site, fostering collaboration between employees and senior operations for both dayshift and nightshift teams. Since 2020, this initiative has resulted in the identification and completion of over 50 actions aimed at improving safety measures and overall satisfaction for employees.
Languages
Polish
English
Personal Information
Title: Area Manager
Hobbies
Baking to share with and feed others.
Fan of reading fantasy books, especially those by S.J. Maas, and have enjoyed re-reading them multiple times.
Timeline
Area Manager
Amazon Ltd
10.2019 - Current
Team Lead
Amazon Ltd
04.2016 - 10.2019
Customer Service Consultant
F.H.U. LUX Szczecin
10.2011 - 07.2013
Course - English For Speakers of Other Languages
Adam Smith College
Bachelor Degree - Business Management
Adam Janski Academy of Management
High School Diploma in Economics -
Technical Secondary School of Economics
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