ANNA SCARGILL
Dublin
Summary
Accomplished Senior Program Operations and Commercial Operations Leader with 9 years of experience in building and scaling business programmes and operational frameworks across international markets. Expertise in developing SOPs, implementing performance management frameworks, and driving cross-functional execution. Skilled in managing complex stakeholder environments and enhancing operational reporting, data quality processes, and process improvements.
Overview
3
3
Languages
8
8
years of professional experience
Work History
EMEA Market Lead | SMB Outbound, Partner Channel, Post Sales AM
Accenture
Dublin
03.2026 - Current
- Built and launched three internal business motions (Outbound, Partner Channel, and Post Sales Account Management), creating the operating frameworks, SOPs, governance models, and execution standards that enabled scalable growth
- Developed and managed operational cadences including weekly business reviews, QA rubrics, business planning processes, forecast reviews, KPI tracking, and leadership reporting to enhance decision-making and accountability
- Grew global revenue +111% QTD to €7.3M by engineering new go-to-market strategies, and seasonal trends/opportunities
- Doubling team size from 3 to 13 HCs in a year, improved employee engagement by 40%, and reduced attrition by 90% fostering a culture based on transparency, better and fairer processes, openness to feedback, professional growth and psychological safety
- Retaining and coaching talent for growth - 2 team members were promoted to senior positions, including Sales Manager positions
- Served as the primary point of contact for internal leadership, client stakeholders, account teams, and cross-functional partners, ensuring alignment across sales, enablement, QA, operations, and business leadership
- Managed the OpenAI client relationship since March, partnering closely with senior leadership within the ACC organization to coordinate execution, support program objectives, and drive operational consistency
- Successfully navigated multiple stakeholder groups across geographically dispersed teams while maintaining clear communication, accountability, and delivery timelines
- Played a key role in onboarding and readiness programs across multiple business functions, building scalable onboarding frameworks, playbooks, operating procedures, and training materials
- Partnered closely with Enablement teams to identify knowledge gaps, improve training effectiveness, and ensure capability programs translated into measurable business outcomes
- Led implementation of standardized coaching methodologies, inspection frameworks, and operational processes to improve seller readiness and execution quality
- Designed and implemented QA scorecards and performance assessment frameworks across Outbound, Partner Channel, and Account Management motions
- Established data governance processes focused on KPI measurement, pipeline integrity, forecast accuracy, operational compliance, and performance tracking
- Analysed operational and performance data to identify trends, process gaps, and improvement opportunities, providing actionable recommendations for senior stakeholders
- Built reporting mechanisms and dashboards supporting leadership decision-making, operational transparency, and business reviews
- Coordinated onboarding, coaching, quality, and readiness activities across multiple concurrent workstreams, balancing facilitator availability, business priorities, stakeholder requirements, and delivery timelines
- Created and standardised SOPs, operational playbooks, execution workflows, escalation paths, and governance structures across multiple functions, ensuring consistency and clarity in operations
- Introduced scalable operational frameworks that improved consistency, reduced execution variation, accelerated onboarding, and increased productivity
- Continuously identified opportunities for process optimization and operational efficiency across sales, customer engagement, and performance management activities
- Developed structured operating rhythms and repeatable processes that enabled teams to scale while maintaining quality standards
- Managed competing priorities, business risks, escalations, and operational exceptions across multiple teams while maintaining service quality and performance outcomes.
- Established controls around quality standards, compliance requirements, documentation, CRM hygiene, SLA adherence, and operational discipline
- Demonstrated the ability to remain effective in highly dynamic environments, balancing stakeholder expectations, business objectives, and changing priorities
- Managed scheduling conflicts, delivery risks, stakeholder escalations, and last-minute operational changes across concurrent workstreams, implementing contingency plans to protect customer and program outcomes
Senior Sales Manager
Accenture/ Meta & Pinterest
Dublin
05.2021 - 03.2026
- Owned full sales lifecycle for UKI/IE agency programs; designed and standardised scalable sales methodologies, playbooks, and operating processes, ensuring consistency across region and enhancing team alignment
- Developed and embedded performance frameworks and enablement collateral that translated market insights into actionable commercial narratives, increasing deal conversion and monetisation effectiveness
- Led cross-functional collaboration as commercial lead, synthesising customer and seller feedback to improve product positioning and refine channel strategy, aligning offerings with market needs
- Spearheaded onboarding and readiness standards, accelerating time-to-impact for new teams and ensuring consistent execution of value propositions across the board
Global Partner Manager
Digital Marketing Institute
Blackrock
06.2018 - 05.2021
- Managed C-level relationships across global ecosystem, delivering consultative recommendations that boosted program adoption and revenue outcomes.
- Redesigned global partner onboarding, streamlining go-to-market workflows and reducing activation time by 70%.
- Co-created global content hub, aligning training materials and certification standards with international market requirements to enhance partner readiness.
Education
QQI Level 6 - Training Needs Identification and Design
Learning & Development Institute
Dublin01-2026
Accenture Global Leadership Program -
Dublin01-2022
Project Management Institute CPMA -
Dublin01-2020
Diploma - CDMP and CDSS
Digital Marketing
Dublin01-2018
BA/ MA (Hons) - Marketing and International Trade
Warsaw School of Economics
Poland01-2006
Skills
- Program Delivery Management
- Operational Strategy
- Customer Success Operations
- Onboarding management
- Process design and standarisation
- SOP development
- Coaching & Mentoring
- Performance management
- Workflow optimisation and automation
- Cross-Functional Coordination
- Executive Stakeholder Management
- Risk management
- Data governance
- Resource Planning & Scheduling
- Change Management
- Operations Governance
- Program Operations
- People Leadership & Development
- Continuous Improvement
- Business improvement
- Operational readiness
- Issue resolution
- Process optimisation
- Customer Engagement
- Capability Development
- Project management
Languages
Polish
English
German
Timeline
EMEA Market Lead | SMB Outbound, Partner Channel, Post Sales AM
Accenture
03.2026 - Current
Senior Sales Manager
Accenture/ Meta & Pinterest
05.2021 - 03.2026
Global Partner Manager
Digital Marketing Institute
06.2018 - 05.2021
QQI Level 6 - Training Needs Identification and Design
Learning & Development Institute
Accenture Global Leadership Program -
Project Management Institute CPMA -
Diploma - CDMP and CDSS
Digital Marketing
BA/ MA (Hons) - Marketing and International Trade
Warsaw School of Economics