Summary
Overview
Work History
Education
Skills
Timeline
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Anna Pasek

Portlaoise,Laois

Summary

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction . Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care. I have two years of banking and fifteen years of manufacturing experience.

The experience I have gained has enabled me to make rational and independent decision in all aspect in my work.

I am a hardworking flexible individual, who can work well under pressure and meet deadlines. Goal driven achiever with excellent planning and organizational skills and ability to cary out several tasks simultaneously. Customer focused with strong communication skills. Holds reliable work history and meticulous record of attendance. Seeking position in fast-paced work environment where knowledge of procedures and policies can be applied.

Overview

20
20
years of professional experience

Work History

Associate-Mortgage Customer Solutions

Bank of Ireland
Kilkenny, Ireland
12.2022 - Current
  • Act as the first point of contact for customers experiencing financial difficulties, providing guidance and tailored solutions to help manage their mortgage arrears.
  • Handle inbounds and outbound calls, proactively engaging with customers to resolve arrears while managing a customer-focused approach.
  • Ensure compliance with all relevant policies, procedures, and legislative requirements, minimizing risk and protecting the bank's interests.
  • Maintain accurate and up-to-date records of customer interactions, agreements, and follow-up actions
  • Work towards individual and teams performance targets, consistently meeting KPIs for customer resolution and service quality
  • Collaborate with internal teams and external representatives to endure the best outcomes for customers and bank.
  • Stay updated on industry regulations and internal policies to provide accurate advice and support.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Production Manager

Garryhinch Wood Exotic Mushrooms
Garryhinch, Co. Offaly
04.2021 - 12.2022
  • Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Planned production operations while establishing priorities and sequences for manufacturing products.
  • Coached employees in developing and achieving individual performance goals.
  • Developed and maintained clear communication and rapport with plant personnel.
  • Managed materials to keep up with production goals and meet customer demands.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Answered customer telephone calls promptly and improved on-hold wait times.

Production Team Leader

Moduslink
Kildare, Co. Kildare
05.2018 - 08.2020
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Provided required metrics on productivity and performance of team.
  • Managed team in manner which gives due care for employee health and safety.
  • Fostered positive employee relationships through effective communications, training and career development coaching.
  • Motivated teams to achieve to daily targets for proven improvements in productivity and profitability.

General Operative, Quality Control and Trainer

Moduslink
Kildare, Co Kildare
12.2004 - 12.2018
  • Maintained excellent cleanliness of working areas to meet health and safety best practices.
  • Assembled products in line with manufacturing standards.
  • Picked and packed goods to tight deadlines, aiding achievement of team production targets.
  • Ensured full compliance with all safety regulations, including appropriate use of ESD materials.
  • Quality Auditor in charge of reviewing finished products before shipping.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing eachin use machinery, standard operating procedures and company policies.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions ( EMC, EURail, Ancestry DNA ).
  • Increased production rate by using excellent time management and leadership skills throughout all task.
  • Assembled products and components using variety of equipment, including Electrostatics Discharge Protection for Sensitive Electronics, PPE and highly specified machinery, making proactive adjustments to settings to produce work within tight tolerances.

Line Leader

Moduslink
Kildare, Co Kildare
05.2015 - 05.2018
  • Controlling, monitoring and expediting production schedule.
  • Managing resources efficiently to achieve production outputs and produce high-quality products.
  • Feeding back information to operations leadership team non-conformity processes or product in order to prevent quality escapee to end customer.
  • Coordinated rotas according to staff strengths to maximise productivity.
  • Conducted staff performance reviews, disciplinary meetings and appraisals to maintain an effective, transparent working environment.
  • Collaborated with other leaders and executives to direct workflow and support operations.


Education

APA/QFA Qualifications in progress -

Institute of Bankers
Ireland

Certificate of Higher Education QQI6 - Managing People

Hibernian College
Dublin
10.2018

Skills

  • Customer Service Excellence
  • Effective Communication
  • Negotiation Skills
  • Empathy and Emotional Intelligence
  • Attention to Detail
  • In-Dept Knowledge of Mortgage Products and Policies
  • Regulatory Compliance
  • Problem-Solving Abilities
  • Time Management
  • Technical Proficiency
  • Continuous Professional Development



Timeline

Associate-Mortgage Customer Solutions

Bank of Ireland
12.2022 - Current

Production Manager

Garryhinch Wood Exotic Mushrooms
04.2021 - 12.2022

Production Team Leader

Moduslink
05.2018 - 08.2020

Line Leader

Moduslink
05.2015 - 05.2018

General Operative, Quality Control and Trainer

Moduslink
12.2004 - 12.2018

APA/QFA Qualifications in progress -

Institute of Bankers

Certificate of Higher Education QQI6 - Managing People

Hibernian College

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Anna Pasek