ANNA MARIE-JEANNE
Limerick,Ireland
Summary
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Operation Manager
VGL Support Services, Ireland LTD
Limerick, Ireland
03.2022 - 03.2025
- Articulating and steering the product vision and strategy, ensuring team alignment with organizational objectives and business goals
- Strategically defining and prioritizing the Product Backlog to optimize project outcomes and resource allocation
- Developing detailed user stories with clear acceptance criteria to enhance understanding and execution by the development team
- Supervising quality assurance processes for new features to maintain high standards and product integrity
- Utilizing data analytics to inform decision-making processes, enhancing strategic planning and operational efficiency
- Leading and mentoring the team, fostering a culture of continuous improvement and professional development
CS Senior Product Operation Associate
VGL Support Services, Ireland LTD
Limerick
11.2018 - 03.2022
- Collaborating with development, operations, and management teams to ensure timely and budget-conscious product development and delivery
- Preparing and managing comprehensive project status and risk reports for stakeholders
- Contributing to the formulation of product marketing strategies, supporting broader marketing and business goals
Operation Team Leader
VGL Support Services, Ireland LTD
Limerick
09.2016 - 11.2018
- Coordinating shipping schedules, chargeback workflow, and payment run processes to ensure timely and accurate operations
- Facilitating smooth payment operations by maintaining effective communication with Payment Providers such as Adyen, Braintree, and PayPal
- Responsible of delivering a high-quality member service by upholding excellence in service delivery and customer engagement
- Leading agent training and development through a mix of training, coaching, and team-building exercises to enhance skills and motivation
Assistant Manager
Heatons/Sports Direct
08.2014 - 09.2016
- Managing holiday scheduling and attendance in the store to optimize staffing and operations
- Managing payroll processing within the store, ensuring accuracy and compliance
- Leading recruitment and induction processes to attract and onboard talented individuals
- Controlling the stock loss and waste, implementing strategies to minimize losses
- Driving the achievement of Key Performance Indicators (KPIs) to meet store objectives
Payroll Clerk, Training Sponsor
Tesco
07.2007 - 04.2014
- Gaining in-depth understanding of store operations through active participation in store meetings and duty management
- Handling responsibilities of the cash office
- Administering payroll and manage holiday allocations effectively within the store
- Responsible of delivering legal training to ensure compliance and informed operations
Education
Diploma of Higher Education - Dietetics
WSKZ University
Warsaw 04.2023 -
Bachelor (BA) - Business Management
University Merito
Poznan 02.2021 - 02.2024
Beauty Therapist - Cosmetology
FAMA Collage
Torun 09.2004 - 05.2007
Leaving Cert - English
High School Number XII
Torun 09.2001 - 06.2004
Skills
- Technical Skills (SQL, Snowflake, Tableau)
- Project Management Tools (Jira, Power BI)
- Microsoft Tools (Excel, PowerPoint, SharePoints)
- Payroll & HR Systems (TMS, Kronos)
- Languages (English - Fluent, Polish - Native)
Certification
- IPASS, Dublin, Payroll Techniques and Employment Law (Jan 2017 - Jan 2018)
- Institute of Public Administration in Dublin, Minor Award in Managing & Mentoring People Skills (Jan 2015 - Oct 2015)
References
- Francesca Martini, Customer Service Manager, VGL Services, (086) 1302770
- David Boome, Store Manager, Tesco, (089) 4738479
Timeline
Diploma of Higher Education - Dietetics
WSKZ University
04.2023 -
Product Operation Manager
VGL Support Services, Ireland LTD
03.2022 - 03.2025
Bachelor (BA) - Business Management
University Merito
02.2021 - 02.2024
CS Senior Product Operation Associate
VGL Support Services, Ireland LTD
11.2018 - 03.2022
Operation Team Leader
VGL Support Services, Ireland LTD
09.2016 - 11.2018
Assistant Manager
Heatons/Sports Direct
08.2014 - 09.2016
Payroll Clerk, Training Sponsor
Tesco
07.2007 - 04.2014
Beauty Therapist - Cosmetology
FAMA Collage
09.2004 - 05.2007
Leaving Cert - English
High School Number XII
09.2001 - 06.2004
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