Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Anna Lapinska

Anna Lapinska

Chicago

Summary

I am a very reliable and loyal employee with 19 years of experience in orthodontic field. I am hard- working with strong organizational skills. Energetic with strong communication skills. Multi- tasking. I always work to increase success of the practice.
My job is a priority!

Overview

20
20
years of professional experience

Work History

Orthodontic Treatment Coordinator

Brady Orthodontics
07.2016 - 01.2025

- Greeting new patients;
- Seeing new patients and running a consultation;
- Taking an Itero scan;
- Presenting the case and explaining all of the problems;
- Presenting contracts and explaining financial obligations;
- Following up after consultation to build a relationship with patients and their parents;
- Starting treatments;
- Ordering appliances , braces and Invisalign;
- Submitting prescriptions;
- Typing letters to general dentists explaining the chef compliance and diagnosis;
- Submitting cases to Invisalign;
- Submitting insurance claim forms.

Assistant, Office Manager & Treatment Coordinator

Brady and Ford Orthodontics
04.2005 - 04.2018

- Taking an Itero scans; changing wires, placing appliances , taking interoral photos, PAN and CEPH, CBCT;
- Managing office and front desk, payroll;
- Explaining treatment options to the parents;
- Taking care of new patients;
- Discussing financial arrangements;
- Maintaining effective patient communication - following up after the consultations, answering all of the questions regarding orthodontic treatment;
- Submitting insurance claim forms.

Education

Administration And Law

Warsaw University
Warsaw, Poland
06-2004

Skills

    - Clear and confident communication with patients, explaining treatment plans, addressing concerns, and building rapport
    - Efficient scheduling of appointments, managing patient flow, and maintaining accurate records
    - Precise data entry, ensuring all necessary information is captured in patient files
    - Very knowledgeable - explaining orthodontic procedures, appliances, diagnoses, and terminology
    - Navigating insurance benefits, billing codes, and claim submission Discussing treatment costs, payment plans, and financial options with patients
    - Providing excellent customer service, building trust, and addressing patient anxieties
    - Utilizing practice management software for scheduling, patient records, and billing
    - Collaborating effectively with the orthodontic team, including dentists, assistants, and hygienists

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Orthodontic Treatment Coordinator

Brady Orthodontics
07.2016 - 01.2025

Assistant, Office Manager & Treatment Coordinator

Brady and Ford Orthodontics
04.2005 - 04.2018

Administration And Law

Warsaw University
Anna Lapinska