Anna Gozdalik-Coakley
Dublin
Summary
Anna is a senior AI, data and technology transformation leader with 20+ years’ experience delivering complex change across financial services, banking, customer packaged goods (CPG), outsourcing and enterprise operations. She combines partner-level advisory credibility with a strong track record leading large distributed teams, including offshore delivery models, across multi-year transformation programmes in regulated environments. Her experience spans EY, Accenture and IBM, with particular expertise in AI, data strategy, enterprise data architecture transformations, regulatory programmes, technology delivery and operating model transformation. She brings executive-level strength in client leadership, stakeholder management and translating strategic priorities into practical, scalable execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PARTNER, AI AND DATA TECHNOLOGY CONSULTING
EY
Dublin, Ireland
07.2021 - 01.2026
- AI and Data leader in EY Ireland Financial Services, leading adoption of AI and data solutions across the Irish market and shaping cross-service line AI capability.
- Advised clients on regulatory data transformation, AI-enabled change, data strategy and operating model design.
- Developed the AI and Data competency within the organisation, tripling the size of the team, proportionally increasing the net revenue, broadening the breadth of services offered and deepening the technical expertise of the unit.
- Selected engagements include:
- IRB Data Lead for a multi-year model development programme at an Irish retail bank
- Data governance, SAQ compliance review and operating model design for IRB regulatory delivery
- Credit Auto-Decisioning lead, shaping automation opportunities, business case and target-state change vision
- Data & Analytics Strategy lead, defining strategic priorities and roadmap alignment for a bank’s three-year plan
DATA TECHNOLOGY DELIVERY LEAD
Accenture Ireland
Dublin
10.2018 - 06.2021
- Technical Delivery and People Lead for large, distributed (80%+ offshore), multi-competency, cross functional technical project delivery and operations team using Scaled Agile Framework (SAFe)
- Data Factory Delivery Lead for BCBS239 Programme at leading Irish bank
- Leadership of multi-year, 100+ resource, data transformation delivery
- Data Technical Delivery Domains: Data Factory, Enterprise Data Warehouse; Liquidity Regulatory Reporting, BCBS239 Risk Regulatory Compliance, Big Data Platform
AI DELIVERY LEAD
IBM Ireland
Dublin
01.2018 - 09.2018
- Managed AI and innovation programmes for multilingual, cross-functional distributed teams of 8–32 across European client environments
- Led delivery of two Watson Virtual Assistant solutions from pilot to production for Crédit Mutuel, serving 20,000+ employees across 5,000 branches
- Delivered AI enablement, innovation consulting and centre of competence initiatives designed to accelerate adoption and scale of AI solutions within the client organisation
- Worked at the intersection of technology delivery, transformation and business adoption in banking and insurance environments
- External reference: Forbes coverage of IBM Watson in financial services
ORGANISATIONAL TRANSFORMATION PROJECT MANAGER
IBM Global Technology Services
Dublin
04.2012 - 12.2014
- As a member of the IBM Ireland Technology Leadership Team, led the internal transformation initiatives across governance, operating processes, leadership communications, reporting and collaboration platforms
- Drove change management, training and adoption activity to support organisational transformation across service delivery environments
- Provided business process analysis and consultancy to improve operating effectiveness and efficiency
TRANSITION AND TRANSFORMATION MANAGER, EMEA
IBM Global Process Services
Dublin, Ireland
06.2008 - 04.2012
- Managed transition and transformation programmes across business process outsourcing, including transfer of operations from client European locations to shared service centres in Eastern Europe and India
- Held responsibility for transition budgets of $400k–$600k and led direct and distributed teams of up to 25
- Oversaw deployment and adoption of process and technology solutions including Order to Cash, Procure to Pay, SAP integration, Content Management, OCR, scanning, printing and reporting tools
- Was responsible for solution design, pricing and transformation planning
- Senior member of the award-winning IBM/Unilever outsourcing team recognised in 2009
LEAD BUSINESS ANALYST, EMEA
IBM Business Transformation Outsourcing Services
Blanchardstown
11.2005 - 06.2008
- Led Order to Cash transition and transformation activities across multiple European markets
- Owned process design, documentation, business analysis and implementation support
- Gathered and defined business requirements for process and system change in client-facing environments
- Developed the EMEA capability and built the expert team in Order to Cash process and technologies within the consumer packaged goods sector
Skills
- AI and Data Leadership
- AI Strategy and Adoption
- Data Strategy and Operating Model Design
- Data Governance and Regulatory Transformation: Financial Services and Banking
- Technology Change Leadership: Enterprise Data Platforms and Architecture, AI
- Complex Technology Delivery
- Large-Scale Transformation Programmes
- Executive Stakeholder Management
- Distributed and Offshore Team Leadership
- Agile, SAFe and Hybrid Delivery
- Process and Business Transformation
Certification
- MA, Applied Linguistics, University of Warsaw
- PMP®
- SAFe Scrum Master
- Design Thinking Academy
- Selected leadership development: EY Global Leadership Development, Accenture Insight Leadership Development, Accenture Delivery Leads, IBM project delivery and people leadership programmes
Websites, Portfolios and Profiles
https://ie.linkedin.com/in/annagozdalikcoakley
Languages
Polish
First Language
English
Proficient
C2
German
Intermediate
B1
Timeline
PARTNER, AI AND DATA TECHNOLOGY CONSULTING
EY
07.2021 - 01.2026
DATA TECHNOLOGY DELIVERY LEAD
Accenture Ireland
10.2018 - 06.2021
AI DELIVERY LEAD
IBM Ireland
01.2018 - 09.2018
ORGANISATIONAL TRANSFORMATION PROJECT MANAGER
IBM Global Technology Services
04.2012 - 12.2014
TRANSITION AND TRANSFORMATION MANAGER, EMEA
IBM Global Process Services
06.2008 - 04.2012
LEAD BUSINESS ANALYST, EMEA
IBM Business Transformation Outsourcing Services
11.2005 - 06.2008