Anna Denezh
Limerick
Summary
Motivated professional demonstrating strengths in employee training and customer interactions. Adapts to varied roles across multiple sectors, showcasing initiative and dedication. Committed to fostering collaborative environments and enhancing operational success through effective teamwork. Experienced in training and mentoring team members to deliver top-notch customer service. Excellent at fostering positive work environment and developing staff skills. Strong communication and leadership abilities to drive team success. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
17
17
years of professional experience
Work History
Crew Trainer
McDonald's
Limerick, Ireland
02.2024 - Current
- Instructed new team members on correct procedures for all areas of operations.
- Streamlined training processes, introducing innovative tools and techniques to enhance learning experiences.
- Verified employee authorisations, approvals and qualifications have been met prior to training start dates.
- Secured organisational approval before making procedural changes with training or materials.
- Processed customer orders and payments using POS software.
Laundry and Dry Cleaning Assistant
Laundry
Ennis, Ireland
08.2023 - 02.2024
- Loaded and unloaded washing machines, driers and extractors with fabrics, ensuring optimal cleaning and drying processes.
- Sorted and folded dried laundry promptly for collection, ensuring careful packing to preserve quality presentation.
- Inspected cleaned fabric for tears or defects, addressing issues to maintain high standards of quality.
Housekeeping Cleaner
Treacy West County Hotel
Ennis, Ireland
05.2022 - 08.2023
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Polished windows, mirrors and ornaments to pristine shine.
- Provided deep cleaning services for areas in need of additional sanitation.
Restaurant Manager
Kozatskaya Rada
Kyiv, Ukraine
09.2009 - 02.2022
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
Skills
- Employee training
- Crew leadership
- Customer service
- Food safety
- Food safety understanding
- Team motivation
- Quality, Service, Cleanliness and Value coaching
- Hygiene control
- Staff education and training
- Cleanliness
- Time-management
Languages
English
Elementary
A2
Ukrainian
Proficient
C2
Russian
Upper Intermediate
B2
Timeline
Crew Trainer
McDonald's
02.2024 - Current
Laundry and Dry Cleaning Assistant
Laundry
08.2023 - 02.2024
Housekeeping Cleaner
Treacy West County Hotel
05.2022 - 08.2023
Restaurant Manager
Kozatskaya Rada
09.2009 - 02.2022