Summary
Overview
Work History
Skills
Certification
Personal Information
Timeline
Generic

Ann Shaw

Dublin

Summary

Digital consultant with over 15 years of experience in digital strategy, transformation, and implementation. Successfully delivered consultancy to 40+ MSMEs across various industries and partnered with six Local Enterprise Offices in Ireland to drive digital growth and innovation through tailored solutions. Skilled in designing and delivering training programs that enhance digital capabilities for businesses, from micro-enterprises to multinational corporations. Focused on digital best practices, marketing, and tool adoption to empower teams and support digital transformation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Digital Consultant

APS Digital Ltd (On behalf of Jigsaw Better Business)
09.2023 - 09.2024
  • Analysis of existing digital systems in the business to identify potential gaps in meeting business needs
  • Conducted in-depth assessments of digital systems for over 40 small and medium companies across various industries
  • Identified gaps in digital capabilities and business processes, providing strategic consultancy to address specific needs and drive growth
  • Supported businesses in their digital transformation journeys across six Local Enterprise Offices by assessing their current digital setups and recommending tailored solutions to enhance their operational efficiency and market competitiveness
  • Developed and implemented digital strategies, marketing plans, and digital tool adoption frameworks for diverse businesses, identifying opportunities for process optimization and system integration to improve performance and customer engagement
  • Conducted workshops and training sessions on digital best practices, empowering business owners and their teams to optimize their use of digital tools and platforms, thus maximizing their return on digital investments
  • Successfully managed multiple digital transformation projects from inception to completion, providing guidance on the implementation of new digital solutions that aligned with business objectives
  • Ensured timely delivery, seamless integration, and measurable outcomes
  • Delivered comprehensive digital strategies and implementation roadmaps, guiding businesses through the adoption of innovative digital solutions and ensuring they stay competitive in the rapidly evolving digital landscape.

Instructor

City of Dublin Education and Training Board (CDETB)
01.2019 - 01.2023
  • Delivered training solutions in Microsoft 365 platform to include all business applications
  • Delivered a range of IT and digital courses, including Digital Citizen and International Computer Driving License (ICDL) training
  • Provided soft skills training in areas such as Customer Service, Communication Skills for SOLAS trade apprentices, Hairdressing, and Receptionist Skills
  • Tested and authenticated exams for various digital and soft skills courses, maintaining a high standard of assessment integrity
  • Adapted training materials to suit diverse learner needs, enhancing learning outcomes and course effectiveness.

Owner/Partner

A & A Computer Training, Crumlin, Dublin 12
02.2010 - 09.2019
  • Developed and delivered customised digital training programs in areas such as digital marketing, digital tools adoption, and digital strategy development
  • Managed private and corporate training contracts, covering digital skills, European Computer Driving License (ECDL) certification, and Microsoft Office applications
  • Acted as Invigilator/Tester for FETAC and ECDL exams, ensuring compliance with exam standards and guidelines.

Skills

  • Digital Strategy Development and Implementation
  • Digital Transformation Consulting
  • Training Program Design and Delivery
  • Digital Tools and Software Proficiency
  • Project Management and Client Relations
  • Database Design and Management

Certification

  • Certified Training Professional (CTP)
  • Certified in Universal Robotics
  • Microsoft Office Master Instructor (MOS)
  • Advanced International Computer Driving License (ICDL) Trainer and Tester

Personal Information

Title: Digital Consultant / business trainer

Timeline

Digital Consultant

APS Digital Ltd (On behalf of Jigsaw Better Business)
09.2023 - 09.2024

Instructor

City of Dublin Education and Training Board (CDETB)
01.2019 - 01.2023

Owner/Partner

A & A Computer Training, Crumlin, Dublin 12
02.2010 - 09.2019
  • Certified Training Professional (CTP)
  • Certified in Universal Robotics
  • Microsoft Office Master Instructor (MOS)
  • Advanced International Computer Driving License (ICDL) Trainer and Tester

Similar Profiles

CREATE PROFILE
Ann Shaw