Ann O'Donnell
Dublin
Summary
Seasoned healthcare management professional with a strong record in team supervision and performance analysis. Managed 96 health professionals, maintaining a claimant unseen rate below 1% while optimizing resource allocation to enhance center productivity.
Overview
12
12
years of professional experience
Work History
Senior Site Coordinator
Atos/ Serco
Portsmouth
07.2016 - 02.2026
- Supervised 3 site coordinators and 96 health professionals, managing team diary and slot allocations.
- Managed sessions proactively to enhance centre productivity and ensure full utilization of health professionals based on their experience.
- Arranged and managed site rosters in alignment with weekly and monthly forecasts to optimize resource allocation.
- I have been trained to a Service Delivery Manager level dealing with on a daily people management, dealing with SAPS/PINS, looking at performance and implementing plans to ensure we hit key KPIs & SLA's.
- Completed relevant paperwork for leavers and implemented retention strategies by analyzing MI to evaluate performance against key metrics and identify areas for team improvement.
- Facilitated staff development programs to enhance skills and performance.
- Day to Day management of the Academy Act as the contact of Atos managing the customer experience for all staff and Public.
- Oversaw all health and safety measures on site, including maintenance checks, fire training, and COSHH compliance.
- Maintained a Claimant Sent Home Unseen rate of 1% and kept cancellations under 5%.
- Working with different teams across the board for the smooth running of the centre achieve daily, weekly targets SLA, KPI'S.
Customer Services Assistant
Lidl
Portsmouth
07.2016 - 07.2017
- Warehouse assistant
- Engaged with customers face to face to address inquiries and enhance satisfaction
- Processed customer transactions efficiently at the till to ensure a positive shopping experience
- Stock replenishment
- Monitored and ensured compliance with COSHH guidelines to maintain a safe working environment
- Temporary position. Website not provided.
Retail Assistant
Gap
10.2015 - 07.2016
- Engaged with customers face to face to provide personalized service and address inquiries.
- Serving customers on the till
- Replenished stock to maintain product availability and enhance customer experience.
- Organized inventory and prepared shipments to support efficient warehouse operations.
- Managed website content to enhance user experience and accessibility.
Connections Advisor
Southern Electric
10.2013 - 07.2015
- Handled customer inquiries via phone, web, and email, ensuring timely and effective communication.
- Communicated storm conditions to customers, providing crucial updates for safety and service continuity.
- Achieved daily and weekly targets, demonstrating reliability and commitment to performance goals.
- Oversaw daily office operations
- Working to tight deadlines.
Education
Some College (No Degree) -
St Edmund RC School
Portsmouth, EnglandSome College (No Degree) - Sport And Recreation Allied Occupations
South's Down's College
Portsmouth, EnglandSkills
- Service management
- Customer relationship management
- Resource allocation
- Performance analysis
- Data analysis
- Staff development
- Training expertise
- Team management
- Team building
- Problem solving
- Critical thinking
- Effective communication
- Business administration
- Self motivation
- Administrative recordkeeping
- Meeting planning
- Travel arrangements
- Health and safety service regulations
- Risk assessment
- Remote team training
- Staff supervision
Personal Information
- Title: Senior site coordinator
- Driving License: Full UK driving license
CUSTOM SECTION
Atos Training Completed Senior Site Coordinator level and Service Delivery Manager level
Timeline
Senior Site Coordinator
Atos/ Serco
07.2016 - 02.2026
Customer Services Assistant
Lidl
07.2016 - 07.2017
Retail Assistant
Gap
10.2015 - 07.2016
Connections Advisor
Southern Electric
10.2013 - 07.2015
Some College (No Degree) -
St Edmund RC School
Some College (No Degree) - Sport And Recreation Allied Occupations
South's Down's College