Summary
Overview
Work history
Skills
References
Timeline
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Ann Mc Glinchey

Glenties,County Donegal

Summary

Dedicated professional with a strong emphasis on punctuality and reliability, organisational efficiency, and calmness under pressure. Demonstrates exceptional attention to detail, client care, and politeness, ensuring a professional appearance and friendly customer service. Skilled in telephone etiquette, committed to delivering high-quality service and maintaining excellent client relationships.

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

30
30
years of professional experience

Work history

Receptionist & Duty Manager

The Highlands Hotel
Glenties, County Donegal
04.2018 - 06.2025
  • Maintained an organised reception area for a professional business environment.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Established efficient communication channels with other hotel departments, improving operational flow.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Managed daily hotel and restaurant operations, achieving smooth, professional guest services.
  • Delivered front of house duties with warm and professional manner.
  • Maintained open communication channel with all departments for smooth functioning of the hotel or restaurant.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Greeted and checked-in guests promptly and professionally.

Sales Assistant

Mc Elhinney Stores
Ballybofey, County Donegal
05.2011 - 09.2018
  • Offered personalised shopping advice to enhance customer experiences.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Supermarket Manager

Mace Supermarket
Glenties, County Donegal
07.1995 - 02.2011
  • Trained staff to enhance productivity, efficiency, and overall team performance.
  • Maintained high standards of store presentation with regular cleaning schedules.
  • Coordinated efficient rota planning to ensure optimal staffing levels at all times.
  • Developed and maintained positive relationships with suppliers for seamless product delivery.
  • Created enticing merchandising displays to boost product visibility and sales.
  • Dealt promptly with customer queries or complaints ensuring satisfaction always.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Skills

  • Punctuality and reliability
  • Organizational efficiency
  • Calmness under pressure
  • Attention to detail
  • Client care and politeness
  • Professional appearance
  • Friendly customer service
  • Telephone etiquette

References

John Mc Elhinney

Mc Elhinneys Stores

Main Street

Ballybofey

Tel: 074 9131217



Shaun Callaghan

The Highlands Hotel

Main Street

Glenties

Mobile: 086 2362616

Timeline

Receptionist & Duty Manager

The Highlands Hotel
04.2018 - 06.2025

Sales Assistant

Mc Elhinney Stores
05.2011 - 09.2018

Supermarket Manager

Mace Supermarket
07.1995 - 02.2011

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Ann Mc Glinchey