Ann-Marie Boyle
Newbliss,Ireland
Summary
Accomplished HR professional with expertise in financial budgeting, HR policies implementation, and training and development. Proven track record in payroll administration, onboarding process execution, and leadership training. Adept at scheduling coordination, performance monitoring, and employee relations management. Skilled in handling disciplinaries, grievances, and tribunals with precision. Demonstrates proficiency in training inductions and development as well as end-to-end recruitment processes. Committed to managing and mentoring teams to achieve organisational goals while fostering a positive work environment.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
HR manager
Penneys
Dublin, Ireland
11.2003 - Current
- Administered payroll operations ensuring timely and accurate payments.
- Streamlined recruitment process by implementing an applicant tracking system.
- Maintained open communication channels with employees, fostered trust within teams.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Led change management initiatives for smoother transitions.
- Advised senior management on employee corrective actions.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Monitored in-house HR trends to assess company performance against KPIs.
- Served as liaison between business divisions to facilitate communications.
- Devised training programmes for new and existing employees.
- Liaised with senior leadership by chairing committee meetings to share and implement best practices.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Recruited, hired and trained new employees to optimise profitability.
- Improved business HR policies by guiding and collaborating with managers.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Educated line managers on policy and process changes for implementation.
- Liaised with department managers to identify staffing needs.
- Conducted regular performance evaluations, identified areas of improvement.
- Implemented HR policies and procedures for legal compliance.
- Coordinated employee engagement initiatives for improved staff morale.
- Fostered a diverse and inclusive work culture by promoting equal opportunities.
- Facilitated training programmes to enhance employee skills.
- Handled grievance procedures in line with employment law regulations.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
Sales assistant
XL Stop and Shop
Roslea, Northern Ireland
04.1998 - 09.2003
- Assisted customers with product selection for optimal satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Trained new staff members, fostering a supportive working environment.
Sales Assistant
Spar
Lisnaskea, Ireland
01.2002 - 07.2003
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Built lasting relationships with clients through customer service interactions.
Apprentice landscaper
Quest Landscapes
Lisnaskea, Ireland
05.2001 - 10.2001
- Planted various types of flowers to create colourful flowerbeds.
- Maintained cleanliness around work sites to ensure a safe environment.
- Remove weeds from flowerbeds promoting better growth of plants.
- Carried out day-to-day duties including grass cutting and watering, optimising maintenance and visual appeal.
- Trimmed trees and shrubs to create neat and accessible outdoor spaces.
- Managed outdoor spaces, ensuring thorough maintenance, upkeep and preservation.
- Utilised pruning techniques for healthier tree growth.
- Followed health and safety guidelines effectively whilst working with heavy machinery.
- Trimmed and maintained hedges to enhance garden aesthetics.
- Used wide range of hand tools, horticultural machinery and powered hand tools.
- Lifted and moved heavy items in line with health and safety policies.
- Worked on hard landscaping projects such as driveways and patios.
Education
National Diploma - Horticulture
Greenmount College
Northern Ireland 09.2000 - 06.2002
GCSEs -
Saint Eugenes College
Northern Ireland 09.1995 - 06.2000
Skills
- Financial budgeting
- HR policies implementation
- Training and Development
- Payroll administration
- Onboarding process execution
- Leadership training
- Scheduling coordination
- Performance monitoring
- Employee Relations
- Disciplinaries, grievances and tribunals
- Training and inductions
- Training development
- End-to-end recruitment
- Managing and mentoring
Timeline
HR manager
Penneys
11.2003 - Current
Sales Assistant
Spar
01.2002 - 07.2003
Apprentice landscaper
Quest Landscapes
05.2001 - 10.2001
National Diploma - Horticulture
Greenmount College
09.2000 - 06.2002
Sales assistant
XL Stop and Shop
04.1998 - 09.2003
GCSEs -
Saint Eugenes College
09.1995 - 06.2000