Ankur Kumar
Meerut
Summary
Proven Skills in Managing Team Dynamics to work in sync with the corporate objective & motivating them for Achieving business and individual goals. Proven Skills in Account Management with orientation of retaining existing account and always keep on entrusting to add new account. A Self-Motivated and Confident Team Player with exceptional Inter-personal Skills, Presentation Skills, Negotiation Skills, Customer Relationship, Result Oriented with Good Communication Skill. Proven ability to work in both independent and team environments and willing to travel, excellent time management and planning skills.
Overview
13
13
years of professional experience
Work History
SME Relationship Manager
ICICI BANK LTD
05.2023 - Current
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Managed a diverse portfolio of small-to-medium enterprises, ensuring optimal risk management and profitability.
- Coordinated with legal teams to ensure compliance with regulatory requirements during contract negotiations and loan disbursements.
- Implemented targeted marketing campaigns that successfully attracted new clients and expanded the existing customer base.
- Collaborated with cross-functional teams to streamline internal processes for improved efficiency in client servicing.
- Conducted comprehensive market research to identify new business opportunities within the SME sector.
- Optimized portfolio performance by closely monitoring account activities and proactively addressing potential issues or risks.
- Developed strong rapport with clients through regular communication, timely responses, and proactive updates on their accounts.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Area Sales Manager-Bharat Banking
AXIS BANK LTD
10.2021 - 05.2023
- Understand client's business model to extend appropriate working capital solutions across fund/non-fund based products like Cash Credit, Export Packing Credit, Import Financing, LC, BG etc
- Managing overall area book size by retaining existing clients and new client acquisition by team of Sales managers
- Managing fee income by maintaining overall renewal rate and trade forex income,etc
- Managing cross sell income from products: CA, SA, LI, GI, FD, etc
- Work Closely with Branch banking teams for new to bank customer acquisition
- Liaised between departments to ensure smooth operation of the account and a hassle free banking experience for the customers
- Maximized share of wallet through cross selling transaction banking products and asset products
- Ensured that the overall targets with respect to revenue and volume are achieved
Branch Sales Manager
AXIS BANK LTD
04.2019 - 10.2021
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Generating NTB business via sourcing of accounts i.e Saving, Current, TASC and Government accounts through my team members
- Cross selling of Third party products in new relationships as well as old relationships to achieve the assigned year cross sell budgets
- Achieving year end budgets of CASA values and numbers as per the assigned budgets
Priority Banking Relationship Manager
AXIS BANK LTD
03.2016 - 03.2019
- Providing best service to the portfolio clients and generating new business references and cross sell opportunities from the portfolio clients assigned to me
- Delivered informative presentations on various financial topics, assisting clients in making educated decisions about their finances.
- Organized exclusive networking events for priority clients, fostering connections and promoting the bank''s services.
- Generating High net worth client references from existing portfolio clients
- Sourcing of New to bank customers to increase portfolio overall size
- Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
Personal Banker
HDFC BANK LTD
03.2014 - 03.2016
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Cross-sold bank products and services to meet customer needs and provide options.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Expanded client base by promoting new financial products.
Client Relationship Partner
YES BANK LTD
11.2012 - 02.2014
- Established a system for tracking client feedback, enabling the team to quickly identify areas of concern and take corrective actions as needed.
- Strengthened client relationships by consistently providing exceptional service and support.
- Coordinated training sessions for clients on new products or services offerings, driving adoption rates while promoting user satisfaction.
- Streamlined internal processes to increase efficiency in managing client accounts, resulting in improved response times and overall service quality.
- Enhanced customer satisfaction levels with timely resolution of issues and proactive communication.
- Monitored competitor activities closely to maintain a deep understanding of their offerings'' strengths/weaknesses relative to our own and adapt strategies accordingly.
Sales Officer
ICICI Bank Ltd.
11.2011 - 10.2012
- Connected with prospects through trade shows, cold calling and local-area networking.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
MBA -
SHRI RAM MURTI SMARAK COLLEGE
BAREILLY05-2011
BCA -
IIMT ENGINEERING COLLEGE
MEERUT05-2009
Intermediate -
DAYAWATI MODI ACADEMY
MEERUT05-2005
Matriculation -
DELHI UNITED CHRISTIAN SENIOR SECONDARY SCHOOL
DELHI05-2003
Skills
- MS Office
- C
- C
- Internet
- Teamwork and collaboration
- Quick learner
- Multitasking and organization
- Client relationships
Summer Internship
Vodafone (Meerut), Customer satisfaction towards Vodafone
Personal Information
Date of Birth: 07/11/88
Hobbies and Interests
- Traveling
- Net Surfing
- Visit New Places
- Playing Computer games
- Making Friends
Specializedexpertise
- Proven Skills in Managing Team Dynamics to work in sync with the corporate objective & motivating them for Achieving business and individual goals.
- Proven Skills in Account Management with orientation of retaining existing account and always keep on entrusting to add new account.
- A Self-Motivated and Confident Team Player with exceptional Inter-personal Skills, Presentation Skills, Negotiation Skills, Customer Relationship, Result Oriented with Good Communication Skill.
- Proven ability to work in both independent and team environments and willing to travel, excellent time management and planning skills.
Timeline
SME Relationship Manager
ICICI BANK LTD
05.2023 - Current
Area Sales Manager-Bharat Banking
AXIS BANK LTD
10.2021 - 05.2023
Branch Sales Manager
AXIS BANK LTD
04.2019 - 10.2021
Priority Banking Relationship Manager
AXIS BANK LTD
03.2016 - 03.2019
Personal Banker
HDFC BANK LTD
03.2014 - 03.2016
Client Relationship Partner
YES BANK LTD
11.2012 - 02.2014
Sales Officer
ICICI Bank Ltd.
11.2011 - 10.2012
MBA -
SHRI RAM MURTI SMARAK COLLEGE
BCA -
IIMT ENGINEERING COLLEGE
Intermediate -
DAYAWATI MODI ACADEMY
Matriculation -
DELHI UNITED CHRISTIAN SENIOR SECONDARY SCHOOL
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