Ankita Tiwari
Dublin
Summary
Diligent and ambitious deputy manager with several years of industry experience. My dedication and aspirations are fueled by a passion for driving results. I excel at leading and motivating teams, fostering a collaborative environment where I can effectively leverage the strengths of each associate. My exceptional conflict resolution skills enable me to navigate complex situations and find solutions that benefit all parties involved. I am a strong advocate for exceptional customer service, and I am committed to empowering my team to consistently deliver the highest level of service to our clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK LTD
MUMBAI
03.2021 - 09.2023
- Coordinated with other departments to ensure the smooth functioning of activities.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Recruited and trained new employees to meet job requirements.
- Prepared monthly progress reports detailing achievements against set targets.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Verifies customer info (REKYC, RIB) & manages account activity (DORMANCY, MSME, UNFREEZE).
- Processes high volume of service requests (8000-9000 SRs monthly).
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve goals.
Senior Business Executive
Axis Bank
MUMBAI
10.2017 - 03.2021
- Guided branch employees in achieving monthly targets.
- Coordinated with various business teams to improve process quality within CLOG.
- Generated monthly business reports for branches
- Created user IDs for new employees in CRM, SAKSHAM, and AXIS ONE VIEW applications.
- Verified and uploaded lead files to ensure efficient work allocation for target achievement.
- Transferred and mapped customer portfolios to employees based on their needs.
- Supported staff with maintaining accurate data and activities in CRM.
Business Support Officer
Computer Age Management Services (CAMS)
MUMBAI
08.2016 - 09.2017
- Recommended mutual funds based on each client's risk tolerance.
- Explained scheme features and performance throughout its lifecycle.
- Analyzed portfolio composition and benefits in dynamic market conditions.
- Assisted clients with initiating new investments.
- Supported clients in achieving financial goals over time.
Education
MBA - Project Management
Dublin Business School
Dublin, Ireland09-2024
Bachelor's of Commerce -
Mumbai University
Mumbai, India06-2016
Higher Secondary Certificate -
Maharashtra Board
Mumbai, India04-2013
Secondary School Certificate (SSC) -
Maharashtra Board
Mumbai, India05-2011
Skills
- Certified Scrum Master
- MS Excel
- MS Word
- PowerPoint
- Staff Training and Development
- Leadership
- Communication
- Client Relationship Management
- Active Listening
- Problem-Solving
- Time Management
Affiliations
Beyond my professional pursuits, I'm a passionate traveller and photographer. Exploring new cultures and capturing their essence through photography fuels my creativity and broadens my perspective. This passion translates to a keen eye for detail, a strong sense of visual storytelling, and a constant desire to learn and adapt – all valuable assets that I bring to any endeavor.
Accomplishments
• Promoted to Deputy Manager Grade II in ICICI Bank
• I was awarded as a KRA Topper for consecutive quarters in Axis Bank
• I was awarded as a KRA Topper for consecutive months in CAMS
Certification
Certified Scrum Master
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Visa Type
Stamp 2G : Eligible to work 40 hours
Timeline
Deputy Manager
ICICI BANK LTD
03.2021 - 09.2023
Senior Business Executive
Axis Bank
10.2017 - 03.2021
Business Support Officer
Computer Age Management Services (CAMS)
08.2016 - 09.2017
MBA - Project Management
Dublin Business School
Bachelor's of Commerce -
Mumbai University
Higher Secondary Certificate -
Maharashtra Board
Secondary School Certificate (SSC) -
Maharashtra Board
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