ANITA TURKO
Summary
Customer-focused professional with a strong background in providing friendly and personalized service, adept at managing inventory and thriving in fast-paced environments. Skilled in effective communication and building relationships with diverse clientele, seeking to leverage these abilities in a new role to contribute positively to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Store manager
JT SURF
2025.11 - 2026.03
- Managed daily store operations to ensure optimal customer experience and service quality.
- Developed scheduling strategies to optimise workforce efficiency during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Implemented promotional displays to increase product visibility and sales.
Barista
LITTLE FOOD AND BEVERAGE
2025.06 - 2025.11
- Managed daily café operations, ensuring smooth opening and closing procedures.
- Prepared a variety of coffees and beverages for customers. Assisted in meal preparation to support kitchen operations. Maintained cleanliness and organization of beverage station.
- Monitored and managed stock order processes to ensure timely replenishment.
- Cultivated strong relationships with regular and new customers through delivery of friendly, personalized service.
Server
CIBO ESPRESSO
2023.12 - 2025.06
- Ensured exceptional service quality in a dynamic, fast-paced environment.
- Oversaw opening and closing operations of café to ensure smooth daily functioning.
- Processed customer orders and handled payment transactions efficiently. Helped maintain accurate records of sales and inventory. Assisted in providing excellent customer service during peak hours.
- Facilitated preparation and service of diverse coffee and meal offerings.
- Executed table service by efficiently delivering food to patrons and promptly clearing dishes back to the kitchen.
- Managed inventory control processes and executed stock ordering procedures.
Cleaner
TAIGA REAL ESTATE NISEKO
2024.12 - 2025.03
- Implemented thorough cleaning procedures in expansive, premium properties to ensure pristine living environments.
- Facilitated transportation logistics for guests to ensure timely arrivals.
- Collaborated with team members to efficiently complete cleaning schedules and tasks.
Host
EL FURNITURE WAREHOUSE
2024.06 - 2024.08
- Greeted and seated guests, ensuring exceptional first impressions.
- Managed reservations and waitlists, optimizing seating efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
ROCKS AND GEMS
2023.06 - 2023.10
- Facilitated customer product selection to enhance satisfaction and meet individual needs.
- Maintained optimal stock levels on the sales floor to enhance customer shopping experience.
- Assisted in opening and closing shop operations. Completed daily cash deposits. Supported financial accuracy through diligent record-keeping.
Barista/server
CIBO ESPRESSO
2022.11 - 2023.05
- Oversaw opening and closing operations of café to ensure smooth daily functioning.
- Prepared and presented diverse coffee options to meet customer preferences and satisfaction.
- Facilitated comprehensive training programs for new staff to enhance team performance.
Florist
GO FLOWERS/EASY FLOWERS
2020.09 - 2022.09
- Designed and crafted floral displays, wreaths, and bouquets utilizing fresh, dried, and preserved flowers and plants.
- Coordinated delivery arrangements to ensure timely and efficient distribution.
- Executed packing and dispatching of gift hampers to ensure timely delivery.
Education
High School Diploma -
Portside Christian College
SASkills
- Customer Service
- Staff rota arrangement
- Store layout planning
- Efficient work pace
- Positive attitude under pressure
Certification
- RSA Cert
- Barista Level 1
References
Available upon request
Timeline
Store manager
JT SURF
2025.11 - 2026.03
Barista
LITTLE FOOD AND BEVERAGE
2025.06 - 2025.11
Cleaner
TAIGA REAL ESTATE NISEKO
2024.12 - 2025.03
Host
EL FURNITURE WAREHOUSE
2024.06 - 2024.08
Server
CIBO ESPRESSO
2023.12 - 2025.06
Sales Associate
ROCKS AND GEMS
2023.06 - 2023.10
Barista/server
CIBO ESPRESSO
2022.11 - 2023.05
Florist
GO FLOWERS/EASY FLOWERS
2020.09 - 2022.09
High School Diploma -
Portside Christian College