Anita Massey

Proactively sourced and attracted new host families interested in accommodating 395 international students over a 3 week period.

Conducted visits to potential host families, facilitating inductions, and assisting with necessary paperwork including Garda Vetting process in compliance with Children and Vulnerable Persons) Act 2012.

Established effective communication channels with families, matching and placing students according to each parties needs and demands.

Coordinated preparations for incoming student arrivals, including assisting with the induction of Group Leaders.

Communicated arrival details to host families, ensuring a smooth transition for students.

Staffed the emergency phone for out of hours contact, offering prompt assistance and support for student welfare issues

Actively responded to host family and student feedback, making adjustments to placements as necessary.

Reported problems or issues to the manager for resolution

Demonstrated flexibility in adjusting placements to enhance the overall experience for both students and host families

• Demonstrated strong organisational skills by efficiently coordinating daily maintenance schedules recorded by drivers on MotionMetrics and Tranzura, ensuring the timely delivery of services
• Supervised the meticulous process of issuing and retrieving vehicles for drivers, showcasing a keen eye for detail and precision in administrative tasks
• Regulatory Compliance: Successfully organised vehicle service, CVRT, and the issuance of Tax and Insurance discs to company drivers, ensuring strict adherence to regulatory requirements
• Managed the submission of back charges for vehicle hire and damages, streamlining the reimbursement process through payroll, demonstrating financial responsibility and accuracy
• Effectively communicated and coordinated unscheduled maintenance with transport operation teams, showcasing adaptability and problem-solving skills in addressing unforeseen challenges
• Processed and resolved insurance claims, exhibiting a proactive approach to risk management and contributing to a smooth claims resolution process
• Procurement and Documentation: Proficiently generated purchase order numbers, contributing to a well-organised procurement system, highlighting strong documentation and administrative capabilities
• Strategically managed vehicle utilisation to optimise efficiency and performance, contributing to overall operational effectiveness and resource utilisation.

• Provide exceptional customer service by assisting shoppers, answering queries, and offering guidance on product selection.
• Actively promote and upsell products to enhance customer satisfaction and increase sales.
• Monitor and replenish stock on the shop floor to ensure shelves are well stocked and visually appealing.
• Arrange products attractively on shelves, following merchandising guidelines to maximise visibility and sales.
• Create eye-catching displays and promotions to highlight featured products and drive customer interest.
• Operate cash registers, process transactions accurately, and provide correct change to customers.
• Handle monetary transactions, including cash, credit cards, and electronic payments, adhering to store policies
• Maintain cleanliness and tidiness throughout the store, including aisles, displays, and checkout areas.
• Perform routine cleaning tasks to uphold hygiene standards and create a pleasant shopping environment.
• Assist in implementing and promoting special offers, discounts, and loyalty programs to boost customer engagement and sales.
• Stay informed about product details, pricing, and promotions to effectively assist customers and contribute to a positive shopping experience.

• Offered detailed information about products and binding coverage.
• Explained detailed policy concepts in easy-to-understand terms.
• Conducted annual reviews of existing policies to update information.
• Collaborated with colleagues to address complex client requirements and deliver comprehensive insurance packages.
• Developed strong relationships with underwriters, resulting in favorable policy terms for clients.
• Assisted clients in navigating the claims process, providing support and expertise during difficult situations.
• Calculated premiums and established payment methods for sales.
• Enhanced customer satisfaction by providing personalized insurance solutions tailored to individual needs.
• Negotiated contracts with clients to establish best coverage with lowest cost.
• Assisted clients through the claims process, ensuring timely resolution and fair settlements.
• Managed a diverse portfolio of personal lines business including home, auto, umbrella, and specialty coverages.

• Managed a diverse portfolio of clients, catering to a range of businesses from SMEs to Global Corporate Enterprises
• Identified and assessed customer needs, demands, and requirements to provide tailored insurance solutions
• Proactively offered additional insurance products and services to clients as their needs evolved
• Conducted annual reviews of existing policies to ensure ongoing alignment with clients' changing circumstances
• Calculated and collected premiums and taxes within agreed timelines, ensuring financial transactions were executed efficiently
• Collaborated with the greater team to develop and communicate plans to achieve upcoming goals and objectives
• Maintained open lines of communication to ensure a cohesive approach to client management and service delivery
• Ensured strict adherence to compliance procedures and policies within the insurance industry
• Kept abreast of regulatory changes and implemented necessary adjustments to maintain compliance
• Demonstrated a consistent positive attitude towards customers, peers, and other personnel, maintaining professionalism even during high-stress situations
• Fostered positive relationships with clients, contributing to a high level of customer satisfaction.