Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline

Anita Hyland

Ireland,Dublin

Summary

I have a strong ability to work well under pressure and work well as part of a team. I also enjoy using my own initiative and delivering concrete results.

With over 17 years of experience in scheduling, logistics, stock control, sales, and administration.

Currently Dynamic Technical Service Coordinator at Panasonic with a proven track record in invoicing control and exceptional customer service. Adept at optimizing order processing and enhancing team collaboration, I consistently resolve customer queries and streamline operations, ensuring timely delivery and satisfaction. My strong problem-solving abilities drive efficiency and foster lasting relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Service Coordinator

Panasonic
Ireland , Dublin
02.2024 - Current
  • Manage and arrange site visits for our technical team.
  • Control warranty and commissioning forms for our clients and installers.
  • Arrange training and meetings on all new, up-to-date systems.
  • Control our daily diary for all training, site visits, and our Tech team.
  • Ensuring all customer queries are resolved daily.
  • Order processing for spare parts.
  • Liaising with our Logistics team for any customers' ETA needed.
  • Assigning site visits for our engineers.
  • Crediting and debiting our customers.
  • Invoicing control.
  • Providing support on our Sales team

Sales Coordinator

Panasonic
Ireland , Dublin
04.2023 - 02.2024
  • Stock Checks.
  • Optimized order processing and fulfillment to elevate operational efficiency.
  • Managed daily email and phone inquiries to ensure prompt responses.
  • Developed and presented engaging presentations for internal and customer use.
  • Generated daily spreadsheet reports to track key metrics and performance.
  • Processed invoicing and credited accounts accurately to maintain financial integrity.
  • Supported sales team with timely information and resources to boost productivity.
  • Collaborated with engineers and logistics team to ensure timely order fulfillment.
  • Implemented a scheduling diary for tracking all orders processed with our Sales team.

Goods In/Stock Clerk

Martin Brower
Ireland, Dublin
01.2014 - 04.2023
  • Administrating all paperwork with respect to Goods entering and leaving the DC
  • Enter all appointments made onto the JDE/ WMS system
  • Daily meetings Via phone call or one to one
  • Liaise with our Shunter to ensure inbound supplier deliveries are controlled and managed within site procedures.
  • Dealing with suppliers on their arrivals or late arrivals at the DC.
  • Monitor inbound volume
  • Reporting daily volume figures
  • Updating Daily bookings with Suppliers or amending bookings
  • Raising damaged stock claims to suppliers through MCSYNC
  • Inform QA of any rejections, damages, Use by Date issues or miss-rotated product delivered to the DC by the Supplier. Reporting these through MBSYNC As well.
  • Monitoring Stock into our warehouse while reporting to our duty supervisor of any changes or out-of-stocks.
  • Preparing Allocations.
  • Monitor Out of Stocks against Stock File and investigate all Out of Stocks
  • Monitor the status of loading and closing of loads to make sure all are completed in time for dispatch.
  • Completing Return-to-Depot forms.
  • Completing Salvaged stock reports
  • Running any potential out of stocks and updating the DC and Supply with the DSA REPORT.
  • Carry out effective shift handover with outgoing / incoming goods in clerk.
  • Providing assistance where needed with drivers, suppliers, and the warehouse.
  • Chasing suppliers for late deliveries firsthand via phone calls and emails.
  • Answering daily email queries via phone/email.
  • Completing out-of-specs for any shortages from suppliers.
  • Checking and signing of inbound paperwork in accordance with our JDE system.
  • Releasing orders from JDE into WMOS.
  • Communicating with my team to ensure that our tasks and stock are fully controlled.
  • Communicating with the warehouse of any issues or early/late inbounds

Customer Service

Martin Brower
Ireland, Dublin
09.2008 - 01.2014
  • EDI DATA Administration – Importing/Extracting orders.
  • Data processing.
  • Late add processing.
  • Supplier ordering.
  • Dealing with McCafé orders.
  • Produce ordering.
  • Fresh bun ordering.
  • Store cuts from orders.
  • Organizing couriers.
  • Printing the pick lists/labels for the warehouse.
  • Dealing with restaurant queries.
  • Ad hoc queries.
  • Allocations to orders.
  • Filing.
  • Great Plains – JBA Installment Project Team.
  • Assistance with Accounts and Finance.
  • Weekend close / Month-end close.

Education

Primary School: St. Bernadette’s National School, Dublin 22

St Kevin's Community College Dublin 22

Junior Certificate / Leaving Certificate Completed, Dublin 22
08-2008

Skills

  • Invoicing control
  • Customer service
  • Order processing
  • Supplier communication
  • Team collaboration
  • Problem solving
  • Effective communication
  • Customer support
  • System administration
  • Decision-making
  • Teamwork
  • Relationship building
  • Problem-solving abilities
  • Strategy development

Certification

F.E.T.A.C. Level 6 Manual Handling

Health and safety training

Fire safety training

3-day first aid training

Full-day customer service training course

Full-day interview course

Visual display training

Hygiene and security training

Health and safety environment training

Connecting with customers: workshop training for internal and external participants

Family law training

Hobbies

Socializing

Gaming

Spending time with my family and friends

References

References available upon request.

Timeline

Technical Service Coordinator - Panasonic
02.2024 - Current
Sales Coordinator - Panasonic
04.2023 - 02.2024
Goods In/Stock Clerk - Martin Brower
01.2014 - 04.2023
Customer Service - Martin Brower
09.2008 - 01.2014
Primary School: St. Bernadette’s National School - ,
Junior Certificate / Leaving Certificate Completed - , St Kevin's Community College Dublin 22

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Anita Hyland