Aninna Millard

• Provided administrative support to accounting department.
• Generated and distributed comprehensive payroll reports to relevant stakeholders.
• Kept employee records complete, accurate and compliant.
• Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
• Responsible for monthly payroll data.
• Improved internal process efficiency by conducting comprehensive ISO audits.
• Collaborated closely with management teams, ensuring alignment with ISO standards.
• Performed regular audits to ensure continual quality improvement.
• Implemented health and safety regulations that improved employee wellbeing.
• Promoted a culture of safety awareness throughout the company.
• Liaised with external bodies for up-to-date knowledge on safety standards.
• Regularly reviewed, updated and communicated changes in policies and procedures, implementing training to increase regulation awareness and compliance among staff.
• Led initial ISO 14001, 45001 and 9001 certification achievement.
• Led annual audits for maintaining ISO certification.
• Monitored virtual customer feedback for continuous service improvement.
• Provided consistent support for improved trainee performance during probation period.
• Drafted comprehensive employment contracts for organisational consistency.
• Managed company benefits including, PMI, company cars and expenses cards
• Company pension administrator
• Responsible for Fleet Motor Insurance

Left due to redundancy

• Carried out frequent performance evaluations for continuous staff improvement.
• Improved employee satisfaction by organising efficient internal communication protocols.
• Handled leave management duties, facilitating appropriate cover arrangements during absences.
• Streamlined HR procedures, boosting productivity and efficiency within the team.
• Coordinated recruitment processes to attract high-quality candidates.
• Completed new joiner onboarding documentation and reference checks.
• Developed new procedures to streamline supply chain operations.
• Enhanced operational efficiency by refining workflow processes.
• Product testing
• ICO tasks including Article 7 and GDPR requests

• Management and planning for a team of 20 engineers & multiple ad-hoc contractors
• Monitoring, ordering and reporting of run rates on stores inventory and assessment of all company property held by contractors
• Performance assessment and reporting on all services to ensure all KPI's are met and customer excellence standards are maintained
• Contractor management, ensuring records are correctly maintained together with periodic inspections of insurances and certifications
• Asset Management and Purchasing
• Recruitment and new staff onboarding
• Handling sales calls and providing pricing and advice as required
• Constant focus on the customer experience

• Effective planning of engineering workloads to ensure that maximum efficiency and performance is achieved
• Communicating with clients to ensure the best possible outcome for reactive and scheduled works
• Liaising with all field engineers to brief on specific work requirements and customer issues, including end-of-day follow up
• Preparing engineer reports, quotations and invoicing together with the management of invoice queries
• Generating and reviewing progress reports
• Ensuring CRM systems are updated and manage monthly performance reports
• Significant contributor to monthly business meetings with stakeholders to assess performance and customer excellence
• Staff onboarding, training and ongoing skills development
• Managed the shift pattern to ensure 24/7/365 coverage is provided with a human point of contact

• Day to day planning of 18 engineers workload including breakdowns, servicing and installations
• Monitoring run rates of stocked items and increasing/decreasing agents stock holding where needed
• Ensuring and measuring performance so all targets to allocated work are hit
• Management of sub-contractor documentation such as liability insurance, qualifications & Gas safe records
• Purchasing materials/parts from suppliers as well as asset management via annual stock checks
• Processing invoices and dealing with any invoice queries
• Assist in the recruitment and induction of new engineers that will be working with the business
• Taking part in sales calls and parts identification calls
• Ensuring excellent customer/client service is always maintained
• 6 monthly stock checks across the country

• Taking calls from customers/clients on all reported issues and providing them with the best resolution
• Planning engineer's daily/weekly workload to fall in line with reported breakdown & system service records
• Raising all breakdown and service documentation for planned engineer works
• Purchasing materials/parts from suppliers to maintain weekly stock replenishment