Anil Kumar Dugyala
Dublin
Summary
Experienced professional with expertise in cloud platforms, including IBM Cloud and AI/ML solutions, complemented by a strong foundation in cloud architecture and automation using Selenium, Java, and Python. Proficient in leveraging tools such as JIRA, SQL, Postman, Git, Grafana, Jenkins, and ServiceNow to streamline workflows and enhance operational efficiency. Skilled in defect management, virtualisation with Docker and Kubernetes, and implementing agile and waterfall test methodologies. Adept at technical support for cloud-based AI/ML solutions with a focus on troubleshooting and customer collaboration. Recognised for strong communication skills, leadership capabilities, critical thinking, and fostering team collaboration to drive innovative problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Software Test Engineer and Support Team Tech Lead
IBM Watson Cloud Platform AI/Cognitive Services
Dublin, Ireland
01.2017 - 08.2024
- Lead testing and support for IBM Cloud AI/ML services, including Watson Studio, Watson Assistant, Watsonx Generative AI, and Watson Discovery
- Collaborated with cross-functional teams to design and execute test strategies and cases
- Utilized JIRA, SQL, Selenium, Java, and automated testing tools to identify and report defects, ensuring high-quality software delivery
- Involved in preparation of Test Plan, Test summary reports, Exit reports
- Involved in preparation and reviewing of Testing metrics
- Well versed in Bug's analysis and reporting
- Troubleshot and resolved complex technical issues, ensuring timely solutions
- Developed and maintained technical documentation, including knowledge base articles and troubleshooting guides
- Provided technical support for premium and enterprise customers, assisting in the implementation of scalable AI/ML solutions on IBM Cloud
- Acted as a liaison between customers and development teams, facilitating product feedback and feature requests
- Setup meetings with the customer during the outage/critical issue
- Wide experience in L2 Application Support, System Testing, Integration Testing & User Acceptance Testing including the API Testing
- Led troubleshooting efforts for complex customer issues, ensuring timely resolutions and customer satisfaction
- Ability to multitask and manage multiple projects effectively under stressful circumstances
- Participated in on-call rotations, providing 24/7 support for critical incidents and outages
- Developed an API Test Tool for Watson AI/Cognitive Services, reducing testing time by 30%
- Also to help the Software Support to reduce the testing time and streamline defect verification processes during API Testing
- Recognized with an organizational award in 2022 for outstanding contribution to product quality
- Cloud-based AI/ML Solutions Implementation: Assisted clients in designing and implementing AI/ML solutions on IBM Cloud, ensuring best practices and scalability
Senior Software Engineer - ECM Compliance Solutions
IBM Industry Solutions Compliance Division
01.2007 - 01.2017
- This role specializes in performing and enabling world-class second level remote support for IBM Industry Solutions customers and partners
- The aim is to troubleshoot software issues reported on the IBM ECM Compliance Product portfolio involving related technology (J2EE Application Servers, Operating Systems, Databases)
- Specialized in providing second-level support for IBM's ECM Compliance Product portfolio, including ICC, CommonStore, and eDiscovery Manager
- Collaborated with customers to troubleshoot and resolve software issues in J2EE Application Servers, databases (Oracle, DB2, MSSQL), and operating systems (Windows, Unix, Linux)
- Installed and maintained software configurations in IBM's Technical Support Lab, ensuring high availability and optimal performance
- Produced knowledge base articles and troubleshooting guides, improving internal and external documentation
- Experienced to handle complex tasks, goal oriented to handle multiple tasks and exceed client expectations with strong time management, leadership skills
- Published article on Webcast Usage for IBM Content Collector with script connector
- [https://www.ibm.com/support/pages/webcast-usage-script-connector-ibm-contentcollector]
Senior Mainframe Test Engineer - Server Manufacturing
IBM ISC (Integrated Supply Chain) Division
05.2002 - 12.2007
- Prepared detailed test procedures and provided technical support for UNIX-based I-series systems and diskless test clients
- Debugged and tested AS400 I-series servers and P Series AS 600/800 systems, ensuring product quality before customer delivery
- Manage maintenance and reliability engineering activities, overseeing the redesign, maintenance, and repair of production equipment
- Contribute to the completion of engineering projects by effectively managing time to meet agreed targets and developing plans for short-term work activities
- Performed auto-verification testing, analysing system failures and reworking components
- Provide engineering support for the development of scope of work, project execution plans, and engineering studies for equipment/component installation and modifications
- Replaced defective parts, ensuring correct part numbers and serial numbers during the troubleshooting process
- Participate in Root Cause Failure Analysis (RCFA) investigations, updating equipment reliability plans and implementing improvements
- Collaborate with Production and Quality team leads to troubleshoot issues and manage scheduling of tasks to meet operational demands
- Review preventive and corrective work order activities, including equipment maintenance history reviews, ensuring consistent reliability and performance
- Ensure calibration compliance with current Good Manufacturing Practices (GMP) and aseptic practices, maintaining high-quality standards
- Foster a culture of safety by adhering to site safety procedures, conducting proactive safety assessments, and promoting safe work practices
- Actively participate in site and corporate initiatives, such as Communities of Practice and Limited Duration Teams, contributing to ongoing process improvements
- Serve as a liaison between Quality, Operations, and Regulatory/Compliance teams to ensure timely closure of investigations and exemption reports
- Assist in the development and refinement of the Preventive Maintenance program, working closely with sustaining Engineering Operations teams for best practices
Education
Bachelor's degree - mechanical engineering
J.N.T.U University
Anantapur, A.P.Skills
- Cloud Platforms: IBM Cloud, Cloud Architecture, AI/ML Solutions and Watson Studio
- Test Automation tools: Selenium, Java, Python,Cucumber,TestNG,
- Tools: JIRA, SQL, Postman, Git, Grafana, Jenkins, ServiceNow
- Defect Management: JIRA, ServiceNow
- Virtualisation & Containerization: Docker, Kubernetes, VPC
- Technical Support: Cloud AI/ML solutions, Troubleshooting, Customer Collaboration
- Test Methodologies: Agile, Waterfall
- Strong communication and interpersonal skills
- Leadership and team collaboration
- Critical thinking and problem-solving
Certification
- IBM Certified Technical Advocate - Cloud v4
- Sun Certified Java Programmer (2000)
Timeline
Senior Software Test Engineer and Support Team Tech Lead
IBM Watson Cloud Platform AI/Cognitive Services
01.2017 - 08.2024
Senior Software Engineer - ECM Compliance Solutions
IBM Industry Solutions Compliance Division
01.2007 - 01.2017
Senior Mainframe Test Engineer - Server Manufacturing
IBM ISC (Integrated Supply Chain) Division
05.2002 - 12.2007
- IBM Certified Technical Advocate - Cloud v4
- Sun Certified Java Programmer (2000)
Bachelor's degree - mechanical engineering
J.N.T.U University
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