Angeline Muga Awiti

• Lead cross-functional collaboration with engineering, user research, and data science teams to develop customer-centric features and solutions.
• Design and implement AI-powered experiences, ensuring seamless integration for all customers.
• Monitor key performance metrics to measure product effectiveness and drive continuous improvement.
• Managed key stakeholder relationships for strategic partnerships across different business units in the company.
• Managed product life cycle from concept through to post-launch evaluation

Key Achievements

• Spearheaded the launch of Anti-Fraud features, delivering $10M+ in savings in FY24 and $15M in FY25.
• Developed the strategy for account recovery, working closely with engineering to build consumer-centric secure solutions
• Successfully shipped two protection features within the account sign-up flow, preventing fraudulent account creation and reinforcing security measures

• Managed stakeholder engagement with internal sales, finance, and operations teams to assess impact and enhance efficiency for over 2 million farmers through targeted technology solutions, including a CRM.
• Managed benchmarks, product demonstrations, and performance evaluation testimonials and prioritized roadmap to achieve product goals and metrics.
• Led design meetings and strategic decision-making across business owners, engineering and design teams, facilitating collaboration and stakeholder alignment.
• Developed comprehensive product documentation, clearly communicating upcoming features to internal teams and leadership.
• Liaised with end users and clients to gain a deeper understanding of the current market landscape and business needs.

Key Achievements

• Managed the development of an internal, launching an upgraded Admin Portal for program configuration, user management, and client data management supporting over 4 million clients.
• Oversaw SAP and Odoo customisations, ensuring seamless third-party CRM integrations to optimize business workflows
• Successfully shipped a Point of Sale System, now utilized in retail programs, servicing over 2 million farmers across all operational regions.

• Led the development and delivery of mobile applications using Agile methodologies, ensuring seamless transition from product deployment to usage.
• Managed stakeholder communications, aligning cross-functional teams for efficient collaboration in the creation of data-driven software solutions .
• Developed detailed product documentation, ensuring clear communication of upcoming features to internal teams.
• Defined and documented user stories, specifications, and product requirements to guide development workflow.
• Translated complex technical information into easily comprehensible language for non-technical stakeholders.

Key Achievements

• Contributed to the standardization of process technology development in 10 countries in Africa and Asia, optimizing efficiency.
• Overcame pandemic-related challenges to launch 3 products, including USSD Services, Mobile Dashboard, and Reporting Tools in 6 months, enabling seamless operations and assisting over 1 million farmers enroll and pay for farm inputs.
• Launched the organizations' first ever IVR service, now used by 200,000+ farmers in Kenya to access nutrition information.
• Spearheaded strategy formation to deliver data needs across 10 countries and over 20 teams.

• Optimized product development by leveraging customer data insights, collaborating with cross-functional teams to enhance usability and functionality.
• Managed a software development team, defined standard processes to create and launch technology products across the organization, and hired talent as needed.
• Surveyed users to collect usability and functionality feedback and develop new technology features.
• Designed innovative software systems for the organization and its partners and liaised between a software technology team and organization management.
• Compiled status reports and represented the department in high-level meetings.
• Designed innovative software systems for the organization and its partners and liaised between a software technology team and organization management.
• Compiled status reports and represented the department in high-level meetings.
• Managed a budget and directed planning, budgeting, vendor selection, and quality assurance efforts.
• Coordinated with field teams to launch products on time and within budgets across different countries.

Key Achievements

• Spearheaded the development and scaling of two mobile applications, expanding operational capacity from 30 to 500+ partner staff.
• Implemented Waterfall methodology to successfully launch an internal CRM system, improving community data management and field staff performance tracking as well as reporting.
• Thrived in fast-paced, highly adept teams, contributing to the development and prioritization of product features, along with strategic product roadmaps.

• Planned, designed and scheduled project phases with managerial responsibility of the entire product lifecycle, including strategic planning for BabyScope.
• Identified successful outcomes and insights, provided future recommendations, and drafted reports.
• Collaborated with an engineering team to design and test various prototypes.

Key Achievements

• Completed and tested successful proof of concept for BabyScope utilizing customer information.
• Published and presented a paper at the IEEE-EMBS International Conference on Biomedical and Health Information (BHI) in 2016.