Angelika Tołysz
Dublin
Summary
Experienced customer focused Logistics Administration Lead and Transport Planner with strong expertise in multi-site logistics operations, transport coordination, and last-mile delivery planning. Proven ability to manage administrative and planning functions across multiple depots while maintaining high operational efficiency and customer satisfaction. Experienced in people management with over five years of customer service experience across retail management, warehouse operations, and logistics environments. Skilled in Customer service, payroll administration, transport planning, inventory management, and quality control, with a strong focus on operational accuracy, team leadership, and process improvement.
Overview
5
5
years of professional experience
Work History
Logistics administration Lead/Transport Planner
Xpo Logistics
Finglas
10.2025 - Current
- Played a key role in the successful launch of a new operational site under the B&Q contract, acting as Administration Lead and Transport Planner.
- Trained, mentored, and supported a team of four administrators, ensuring high standards of accuracy and operational efficiency.
- Managed last-mile home delivery operations for the B&Q contract across Ireland, coordinating activities across four depots: Liffey Valley, Finglas, Cork, and Athlone.
- Collaborated closely with the Planning Manager and Operations Manager to ensure smooth daily transport and warehouse operations.
- Acted as the primary customer service contact for B&Q customers, as well as liaison between the B&Q team and GXO in Branston regarding fleet coordination and transport of goods between the UK and Ireland.
- Served as the main point of contact for shift managers across all Irish depots, supporting operational communication and issue resolution.
- Coordinated and maintained daily communication with over 40 drivers, ensuring efficient delivery execution and addressing operational queries.
- Managed driver coordination and responded to customer queries while overseeing a high daily order volume of approximately 500–800 deliveries.
- Oversaw Warehouse Management System (WMS) operations, ensuring stock was accurately received at each depot and deliveries were planned in line with customer delivery dates.
- Re-planned and adjusted delivery schedules to resolve customer queries and operational changes.
- Managed customs documentation and processes for stock returning from Dublin Port to Branston.
- Utilised WMS and Paragon route planning software to optimise delivery routes across Ireland and ensure high levels of customer satisfaction.
- Ensured the administration team consistently updated task management systems and maintained accurate, up-to-date operational records.
- Managed payroll administration for General Operatives at the Dublin and Liffey Valley warehouse sites.
- Performed multi-site administrative and transport planning duties across multiple depots on a daily basis.
Quality Control and Administration Lead
XPO Logistics
Rathcoole
02.2024 - 10.2025
- Played a key role as Quality Control and Administration Team Lead in the launch of the first IKEA Distribution Centre in Ireland.
- Managed all administrative operations within the warehouse, ensuring efficient coordination between warehouse, transport, and delivery teams.
- Prepared daily delivery manifests and loading sheets for last-mile drivers, coordinating approximately 150–250 orders per day.
- Produced and organised delivery labels and operational paperwork for warehouse general operatives to support accurate order preparation.
- Prioritised orders based on delivery schedules to ensure all stock was picked, prepared, and dispatched on time.
- Conducted quality control checks on orders, particularly kitchen deliveries, ensuring all products were in good condition and ready for delivery.
- Maintained and updated daily driver traffic sheets, organising driver schedules and depot dispatch plans.
- Coordinated with subcontractors to arrange additional vehicles when required for manual or overflow deliveries.
- Prepared driver walk-around sheets and carried out daily vehicle checks to ensure vans were operational, compliant, and free of GDPR-sensitive documentation.
- Reported vehicle damage and arranged maintenance or repairs to minimise operational disruption.
- Ensured warehouse operations complied with all health and safety procedures and operational standards.
- Acted as a key point of contact for IKEA regarding customer orders, resolving operational queries and delivery issues.
- Worked closely with IKEA and Wincanton teams to monitor orders, report missing stock, and arrange replacements where required.
- Managed customer communication regarding delivery updates, queries, and rescheduling when necessary.
- Reported damaged or missing stock, contacted affected customers, and rescheduled deliveries to maintain service standards.
- Managed returns processes, ensuring all relevant documentation was completed and arranging trailer collections for cancellations and damaged goods returning to IKEA.
- Allocated and dispatched orders for last-mile delivery routes while ensuring system accuracy.
- Updated warehouse systems by removing cancelled, damaged, or missing products prior to route dispatch to prevent discrepancies.
- Maintained stock accuracy through ongoing stock management and monitoring.
- Produced daily KPI reports to track operational performance and delivery efficiency.
Floor Supervisor
New Balance
Kildare Village
05.2023 - 10.2023
- Supervised daily floor operations to ensure efficient customer service.
- Trained team members on product knowledge and sales techniques.
- Monitored inventory levels and organized stock replenishment processes.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Implemented visual merchandising standards to maintain store presentation.
- Conducted regular team meetings to communicate goals and updates.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Keyholder
Moose Knuckles
Kildare Village
12.2022 - 03.2023
- Operated checkout and assisted customers at high-traffic
- Ensured all health and safety procedures are in place
- Took charge of opening and closing the shop
- Delivered great customer service
- Regularly assisted over 100+ customers daily while maintaining store appearance
Team Leader
Primeline Logistics
03.2022 - 12.2022
- Mentored and guided employees to proper completion of assigned duties
- Coordinated logistics activities to ensure timely product delivery.
- Trained new employees on safety protocols and operational standards.
- Implemented process improvements to enhance efficiency in operations.
- Communicated with cross-functional teams to resolve logistical challenges.
- Developed schedules for team members to optimize labor resources.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Demonstrated knowledge of company mission and goals
- Conducted training and mentored team members
- Ensured all stock is picked and packed correctly
- Led a team of 15 staff
- Kept track of KPIs
Sales Assistant
Dunnes Stores
01.2022 - 03.2022
- Ensured helpful and professional customer service
- Ensured health and safety procedures are in place
- Assisted customers with product selection and queries.
- Maintained product displays and ensured stock availability.
- Collaborated with team members to enhance customer service experience.
- Trained new sales staff on store operations and customer engagement techniques.
- Handled customer complaints efficiently and professionally.
- Cash register operation
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Sales Assistant
New Yorker
07.2021 - 12.2021
- Operated checkout and assisted customers at high-traffic
- Trained new team members
- Ensured all health and safety procedures are in place
- Took charge of opening and closing the shop
- Delivered great customer service
- Regularly assisted over 100+ customers daily while maintaining store appearance
Education
QQI Level 5 - Care Skills
The Open College
Dublin 04.2025 - 07.2025
II Secondary school -
Gen Gustawa Orlicz-Dreszera
ChełmSkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Cash Register
- Team Leadership
- Transport Planning
- Customer Service
- KPI Tracking
- Staff Management
- Retail Operations
- Inventory Management
- Payroll
Qualifications
- Certificate in Excel from Alisson
- Fire warden certified
- Customer service trained
- Counterbalance forklift
- Trained in multiple WMS
Languages
Polish
First Language
English
Proficient
C2
Timeline
Logistics administration Lead/Transport Planner
Xpo Logistics
10.2025 - Current
QQI Level 5 - Care Skills
The Open College
04.2025 - 07.2025
Quality Control and Administration Lead
XPO Logistics
02.2024 - 10.2025
Floor Supervisor
New Balance
05.2023 - 10.2023
Keyholder
Moose Knuckles
12.2022 - 03.2023
Team Leader
Primeline Logistics
03.2022 - 12.2022
Sales Assistant
Dunnes Stores
01.2022 - 03.2022
Sales Assistant
New Yorker
07.2021 - 12.2021
II Secondary school -
Gen Gustawa Orlicz-Dreszera