Angelika Mojsa
Carlow
Summary
I am well organized, self-motivated and hard working individual able to adapt to challenging situations and work well under pressure and adhere to strict deadlines. I have good interpersonal skills and I am an excellent team worker willing to learn and develop new skills. I have an active and dynamic approach to work and getting things done. I am determined and decisive able to identify and develop opportunities. I also have experience of meeting sales targets, staying up-to-date with product information, and managing the team work.
Overview
11
11
years of professional experience
Work History
Customer Advisor
Alive and Well Health Store
Carlow Town
2021.06 - Current
- Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
- Keep up to date with product information (sourcing of products, ingredients, contraindications, new ranges etc
- Assisted customers with purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Advising appropriate skincare products to customer skin type and needs, presenting samples and talking about the product
- Knowledge of the key ingredients used in cosmetics and their benefits
- Ordering weekly goods for the store
- Input customer information, call notes and personal data onto internal database.
- Updating website with new products, descriptions and prices
- Helping in managing Facebook and Instagram account (preparing posts, story's, special offers)
- Managing email enquiries and website orders
- Managed cash and till operations such as refunds, purchases and item scanning
Customer Assistant
Homes Store + More
Carlow
2020.09 - 2021.06
- Welcome and greet customers
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
- I got 1st place twice in mystery shopper programme for customer service
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Taking care of the store appearance and maintaining visual merchandising standards
- Working on deliveries
- Completing tasks in a timely manner
Production Manager
Sunshine Juice Factory
Carlow, Tinryland Park
2016.11 - 2020.09
- Planning and prioritising work to meet required company goals and priorities
- Independent decision making
- Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity
- Increased productivity by 20% and reduced material waste 12% by consistently seeking to eliminate efficiencies.
- Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns
- Work time planning and making staff schedule
- Employee coordination up to 14 people
- Documentation keeping and making daily records
- Tracked employee productivity, performance and task completion.
- Holding small meetings
- Maintaining Health & Safety standards
Waitress
The Barracks Bar
Carlow Town
2016.12 - 2017.12
- Maintained brand image by keeping neat personal appearance.
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Taking care of the cleanliness and aesthetic appearance of the premises
Shift Lead Supervisor
Lombard
Poland
2014.09 - 2016.08
- Acted as the brand ambassador for staff and customers by providing expert advice and product information.
- Providing technical and system information's about the products (mobile phones, laptops, tablets, printers etc.)
- Aligned day-to-day activities with targets set by upper management.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Upheld industry regulations, law and policies within team of 4
- Responsible for managing team budgets
- Managed day to day sales
- Keeping records and financial settlements of transactions made and performed official money count every day
- Answering phone calls and taking phone messages from clients
- Maintained ongoing relationships with clients
- Creating an attractive store appearance
Floristry Store Specialised Seller
Poranna Rosa
Poland
2012.07 - 2014.09
- Opened and closed shop three times weekly in line with shop procedures.
- Maintained updated knowledge of floral trends to develop design concepts.
- Assisted with bouquet arrangements for peak trade periods, including Valentine's Day and Mother's Day.
- Replenished items and organised displays to keep stock looking professional
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Created over 500+ bouquets for wedding events and banquets
- Participated in 30+ event installations annually.
- Assisted with shop inventory management and completed routine stock taking.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Education
Google Analytics - Data Analytics
Coursera
2022
Office Skills Diploma -
Pitman Training
Carlow2021
Leaving Cert -
II Liceum Ogólno-kształcące
Przemyśl2011
Skills
- Sales (B2C & Inside sales)
- Communication skills
- Computer skills (Microsoft Excel and Word)
- Marketing basics (Marketing Essential Certificate)
- Collaboration talent
- Customer retention abilities
- Self-motivated
- Solution-focused
- Productivity & organization
- Creativity
- Time management
- Till Counting
Languages
Polish
First Language
English
Advanced
C1
Affiliations
I am co-operating with non-proft organisation Twilight Community Group which is based in Kilkenny where we are working on different projects including European Union projects like Erasmus plus etc
I have also attended with Twilight team on few international conferences in different countries where we wear formaly representing County Council of Kilkenny in the discussion.
I have attached below the link of the recent conference where I was participating and explaining to public about our presentation.
https://m.facebook.com/story.php?story_fbid=pfbid02PZaaf4ffMksmmo6Fx91tNWj6KJGpTSv2vkEUWYPS8CQxAtVavqKjKLAQCm9b5BMgl&id=100064845964591
Timeline
Customer Advisor
Alive and Well Health Store
2021.06 - Current
Customer Assistant
Homes Store + More
2020.09 - 2021.06
Waitress
The Barracks Bar
2016.12 - 2017.12
Production Manager
Sunshine Juice Factory
2016.11 - 2020.09
Shift Lead Supervisor
Lombard
2014.09 - 2016.08
Floristry Store Specialised Seller
Poranna Rosa
2012.07 - 2014.09
Google Analytics - Data Analytics
Coursera
Office Skills Diploma -
Pitman Training
Leaving Cert -
II Liceum Ogólno-kształcące
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