Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Angelika Mojsa

Angelika Mojsa

Carlow

Summary

I am well organized, self-motivated and hard working individual able to adapt to challenging situations and work well under pressure and adhere to strict deadlines. I have good interpersonal skills and I am an excellent team worker willing to learn and develop new skills. I have an active and dynamic approach to work and getting things done. I am determined and decisive able to identify and develop opportunities. I also have experience of meeting sales targets, staying up-to-date with product information, and managing the team work.

Overview

11
11
years of professional experience

Work History

Customer Advisor

Alive and Well Health Store
Carlow Town
2021.06 - Current
  • Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
  • Keep up to date with product information (sourcing of products, ingredients, contraindications, new ranges etc
  • Assisted customers with purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Advising appropriate skincare products to customer skin type and needs, presenting samples and talking about the product
  • Knowledge of the key ingredients used in cosmetics and their benefits
  • Ordering weekly goods for the store
  • Input customer information, call notes and personal data onto internal database.
  • Updating website with new products, descriptions and prices
  • Helping in managing Facebook and Instagram account (preparing posts, story's, special offers)
  • Managing email enquiries and website orders
  • Managed cash and till operations such as refunds, purchases and item scanning

Customer Assistant

Homes Store + More
Carlow
2020.09 - 2021.06
  • Welcome and greet customers
  • Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
  • Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
  • I got 1st place twice in mystery shopper programme for customer service
  • Worked as team member, performing cashier duties, product assistance and cleaning.
  • Taking care of the store appearance and maintaining visual merchandising standards
  • Working on deliveries
  • Completing tasks in a timely manner

Production Manager

Sunshine Juice Factory
Carlow, Tinryland Park
2016.11 - 2020.09
  • Planning and prioritising work to meet required company goals and priorities
  • Independent decision making
  • Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity
  • Increased productivity by 20% and reduced material waste 12% by consistently seeking to eliminate efficiencies.
  • Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns
  • Work time planning and making staff schedule
  • Employee coordination up to 14 people
  • Documentation keeping and making daily records
  • Tracked employee productivity, performance and task completion.
  • Holding small meetings
  • Maintaining Health & Safety standards

Waitress

The Barracks Bar
Carlow Town
2016.12 - 2017.12
  • Maintained brand image by keeping neat personal appearance.
  • Greeted and seated guests efficiently to establish prompt, high quality service.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Taking care of the cleanliness and aesthetic appearance of the premises

Shift Lead Supervisor

Lombard
Poland
2014.09 - 2016.08
  • Acted as the brand ambassador for staff and customers by providing expert advice and product information.
  • Providing technical and system information's about the products (mobile phones, laptops, tablets, printers etc.)
  • Aligned day-to-day activities with targets set by upper management.
  • Trained staff in till management practices including reviewing and reconciling daily transactions.
  • Upheld industry regulations, law and policies within team of 4
  • Responsible for managing team budgets
  • Managed day to day sales
  • Keeping records and financial settlements of transactions made and performed official money count every day
  • Answering phone calls and taking phone messages from clients
  • Maintained ongoing relationships with clients
  • Creating an attractive store appearance

Floristry Store Specialised Seller

Poranna Rosa
Poland
2012.07 - 2014.09
  • Opened and closed shop three times weekly in line with shop procedures.
  • Maintained updated knowledge of floral trends to develop design concepts.
  • Assisted with bouquet arrangements for peak trade periods, including Valentine's Day and Mother's Day.
  • Replenished items and organised displays to keep stock looking professional
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Created over 500+ bouquets for wedding events and banquets
  • Participated in 30+ event installations annually.
  • Assisted with shop inventory management and completed routine stock taking.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.

Education

Google Analytics - Data Analytics

Coursera
2022

Office Skills Diploma -

Pitman Training
Carlow
2021

Leaving Cert -

II Liceum Ogólno-kształcące
Przemyśl
2011

Skills

  • Sales (B2C & Inside sales)
  • Communication skills
  • Computer skills (Microsoft Excel and Word)
  • Marketing basics (Marketing Essential Certificate)
  • Collaboration talent
  • Customer retention abilities
  • Self-motivated
  • Solution-focused
  • Productivity & organization
  • Creativity
  • Time management
  • Till Counting

Affiliations

I am co-operating with non-proft organisation Twilight Community Group which is based in Kilkenny where we are working on different projects including European Union projects like Erasmus plus etc

I have also attended with Twilight team on few international conferences in different countries where we wear formaly representing County Council of Kilkenny in the discussion.

I have attached below the link of the recent conference where I was participating and explaining to public about our presentation.

https://m.facebook.com/story.php?story_fbid=pfbid02PZaaf4ffMksmmo6Fx91tNWj6KJGpTSv2vkEUWYPS8CQxAtVavqKjKLAQCm9b5BMgl&id=100064845964591

Timeline

Customer Advisor

Alive and Well Health Store
2021.06 - Current

Customer Assistant

Homes Store + More
2020.09 - 2021.06

Waitress

The Barracks Bar
2016.12 - 2017.12

Production Manager

Sunshine Juice Factory
2016.11 - 2020.09

Shift Lead Supervisor

Lombard
2014.09 - 2016.08

Floristry Store Specialised Seller

Poranna Rosa
2012.07 - 2014.09

Google Analytics - Data Analytics

Coursera

Office Skills Diploma -

Pitman Training

Leaving Cert -

II Liceum Ogólno-kształcące
Angelika Mojsa