Angela Obhio Abiodun
Dublin
Summary
Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. Skilled in working collaboratively to achieve personal and business goals. Recognized for effectively resolving escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
HOME INSTEAD
Dublin
11.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Customer Service Representative
Emmanuel
Lagos
04.2022 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided customers with prompt resolution of doubts, ensuring their satisfaction with our products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided excellent customer service to ensure satisfaction
- Kept meticulous records of customer interactions, transactions, and feedback to ensure accuracy and reference.
- Established lasting relationships with clientele via customized service.
Scheduling Coordinator
CRAVE LAGOS
Lagos
04.2023 - 08.2023
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Human Resources Intern
ECS CORP
Lagos
05.2022 - 03.2023
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Created job descriptions for new roles within the organization.
- Assisted in developing strategies for improving employee engagement initiatives across departments.
- Researched competitive salaries for different positions within the organization.
- Performed background checks on potential candidates prior to extending offers of employment.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Hired employees and processed hiring-related paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Addressed harassment allegations, work complaints or other employee concerns.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Customer Service Representative
LIGHTING FINIANCE LIMITED
Lagos
09.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Master of Science - Dispute Resolution
INDEPENDENT COLLEGE
DUBLIN06-2025
Bachelor of Science - International Relations
CALEB UNIVERSITY
LAGOS, NIGERIA09-2021
Skills
- HIPAA Compliance
- Progress Documentation
- Patient Companionship
- Documentation
- Mobility Assistance
- ADL Assistance
- Time Management
- ENGLISH Fluency
- Technical Support
- Scheduling
- Data Entry
- File Management
- Office Management
- Clerical Support
- Teamwork and Collaboration
- Customer engagement and support
- Problem-Solving
- Statistical Analysis
Languages
English
First Language
English
Proficient (C2)
C2
Affiliations
- Strong in powerpoint, excel and word document
Certification
- LEVEL 5 QQI CERTIFICATION (CARE FOR OLDER PERSON AND CARE SKILLS)
Timeline
Caregiver
HOME INSTEAD
11.2023 - Current
Scheduling Coordinator
CRAVE LAGOS
04.2023 - 08.2023
Human Resources Intern
ECS CORP
05.2022 - 03.2023
Customer Service Representative
Emmanuel
04.2022 - Current
Customer Service Representative
LIGHTING FINIANCE LIMITED
09.2021 - 04.2022
Master of Science - Dispute Resolution
INDEPENDENT COLLEGE
Bachelor of Science - International Relations
CALEB UNIVERSITY
Similar Profiles
Shemekia BarabinShemekia Barabin
CNA at Home InsteadCNA at Home Instead
Raven MartinRaven Martin
PCA Personal Care Assistant at Home InsteadPCA Personal Care Assistant at Home Instead
Tawana CauseyTawana Causey
Home Health at Home InsteadHome Health at Home Instead